Toyota of Scranton

This review is in response to my previous review from 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who prompt 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who promptly responded to it with a personal phone call. We was personable, apologetic and willing to listen to my concerns. She addressed them and made me feel important. It was that personal touch and service with a smile that was lacking initially. I will return again for service because of Mary Jo but next time I will demand prompt friendly service start to finish! Thank You Mary Jo! More

I was very satisfied with my service experience at Toyota of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned w of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned with the problem I was having with my Scion. It was not an easy fix. However he kept me informed on a daily basis and assured me the problem would be taken care of. He even arranged for us to have a rental car. Mike is truly an asset to your company and a reflection of your concern and dedication to your customers. I would recommend Toyota of Scranton to my friends and family. Thanks again! More

Great service, love my new corolla. Joe was great to work with an the dealership team was also friendly an helpful, it was a truly exceptional experience with an the dealership team was also friendly an helpful, it was a truly exceptional experience More

I had a great experience at Toyota. Jeff showed me my car from top to bottom and got me the monthly payment I was looking for. Jeff was great! from top to bottom and got me the monthly payment I was looking for. Jeff was great! More

First and foremost, I am a Subaru guy. I know the FR-S is almost the exact same car as the BR-Z, but I really wanted the Subaru. I've purchased Subarus from both Wyoming Valley Motors and Minooka Subaru. is almost the exact same car as the BR-Z, but I really wanted the Subaru. I've purchased Subarus from both Wyoming Valley Motors and Minooka Subaru. I was hesitant to deal with a non-Subaru dealership. Let me just say boy was I wrong. Jenna's internet response was incredibly fast, courteous, and professional. She made sure you still had what I was interested in and was not overly pushy. Nor did she harass me like some internet sales teams have in the past. Due to this, I got over all trepidation regarding a non-Subaru dealership. Had Jenna not made a great impression, I don't know that I would have come in. Mike was my salesman. He mentioned at one point he's a recent transfer from Motorworld. In my opinion he is a keeper. I know Scion is a "no haggle" purchase. Nor did I try. But the impression I got of Mike was that he would still give the customer something while keeping something for the dealer. I may only be 31, but I've already been involved in about 7 $20k+ vehicle purchases. I always got my vehicles for significantly under MSRP and in most cases below invoice. I know how the game works and how to play it. I am confident if you could negotiate a Scion's price that I would have hated dealing with Mike, which in my opinion is the highest praise I can give to any salesman. Mike was just also very personable and relateable in general. Hands down the friendliest sales person I've dealt with. I can't speak highly enough of Michael. My finance man was I believe Howard Sweeny. Howard did a great job securing me the best rate possible. I brought in what I thought based upon my research was the best rate I was going to achieve. Howard was able to find a bank, and a local bank at that, that blew all of the other national banks out of the water. He also did an excellent job explaining every piece of paper that was being signed in terms anyone could understand. Overall, Toyota of Scranton was an excellent experience. When I'm next in the market for another vehicle, which hopefully for my sake isn't for at least 6-8 years, I will definitely be giving the Rav4 and any other AWD Toyota's a look. The sheer friendliness and ease of working with you has at least made you a viable option in the future for this Subaru guy and his family. More

I chose to go to Toyota of Scranton because that is where I purchased my Corolla 7 years ago. I would have kept my Corolla but I was running out of room with my two children. I decided to look at a pre-own C I purchased my Corolla 7 years ago. I would have kept my Corolla but I was running out of room with my two children. I decided to look at a pre-own Camry but when I got to the dealership with employee pricing day I decided to go for my dream car Camry Hybrid. They worked with me on pricing the best they could where it was affordable for me. The follow ups are great because as a new purchase sometimes you are too excited and you overlook things. A couple of days later I had questions and was able to get them answered. I like how nobody forgot about me right after my purchase. This car is going to be with me for many years to come and its great to know that the customer service will be too! Thanks again!!!! More

It was a pleasure to work with professionals. I believe that my interests were foremost in dealing with the folks at Toyota of Scranton. I would certainly recommend the dealership to friends and family. that my interests were foremost in dealing with the folks at Toyota of Scranton. I would certainly recommend the dealership to friends and family. More

I spoke to Doug on the phone originally. he was so nice and helpful, so i made an appointment to come down. James was the sales person I worked with and he was so helpful and friendly ! He worked with me t and helpful, so i made an appointment to come down. James was the sales person I worked with and he was so helpful and friendly ! He worked with me to get me into the car i wanted at a price that worked for me. i would recommend this Toyota dealership to everyone !! More

Chris and the staff were great to deal with. Very happy with the purchase. The atmosphere was very laid back and professional. I felt I wasn't being pushed into a sale. with the purchase. The atmosphere was very laid back and professional. I felt I wasn't being pushed into a sale. More

Our 6th Toyota, and 3rd RAV4 (a 2013 Limited)...from entering the building, everyone was friendly and greeted us by name. While waiting, various team members stopped to chat like old friends - even the entering the building, everyone was friendly and greeted us by name. While waiting, various team members stopped to chat like old friends - even the detailed finance work was handled in a sociable, but always professional, manner. There were many warranty and coverage options presented, but we never felt pressured or coerced - we were free to choose only what was pertinent to us. Other brands and models might catch our eye, but when we consider the whole picture, pre- and post-sale, Toyota Scranton is the only team able to cover all of our vehicle needs. More