Toyota of Plano

Austin was very helpful. He has made it so easy to be a Toyota customer. I've never experienced this kind of service and attention to detail. I walk in feel like I'm at home, He has made it so easy to be a Toyota customer. I've never experienced this kind of service and attention to detail. I walk in feel like I'm at home, I feel like my truck is taken into actual consideration with him. This guy should be training other team members. There's a feeling your left with when people help you and genuinely care about providing you with an experience. I'm not sure who trained Austin but you guys need to replicate this. More

The dealership is clean which leaves a good impression. Management is willing to listen in case their is a problem. You are dealt with courteous people Management is willing to listen in case their is a problem. You are dealt with courteous people More

I purchased my 2021 RAV4 at Toyota of Plano. I take my car for servicing there because they have a real organized system. They open promptly in the morning, person comes to meet me at my car, t I take my car for servicing there because they have a real organized system. They open promptly in the morning, person comes to meet me at my car, they have a pleasant waiting room, they show me what I can have done, I make a decision, they do the work promptly, I pay my bill. They are well organized and predictable and the people I deal with are knowledgeable and friendly. More

Purchased a car from their dealership and was given the standard two key fobs. When I got home I discovered one of the FOBs did not work. My salesman, Josh, said they would not do anything about it and the standard two key fobs. When I got home I discovered one of the FOBs did not work. My salesman, Josh, said they would not do anything about it and the dealership was not responsible for what the previous owner gave them. The dealership's general manager does not answer his phone and has a full mailbox. TERRIBLE CUSTOMER SERVICE! More

Toyota of Plano has been servicing my 20 year old 2006 4Runner ever since I bought it used from them 17 years ago. I can't say enough about their service and excellent work. I highly recommend them. 4Runner ever since I bought it used from them 17 years ago. I can't say enough about their service and excellent work. I highly recommend them. More

I received excellent service from a knowledgeable service advisor who clearly explained all the options and the importance of each recommended item advisor who clearly explained all the options and the importance of each recommended item More

I just bought my new 2026 Toyota Camry Hybrid from Toyota of Plano. The whole process was fantastic and Jay Lee was incredibly helpful, patient, and attentive. Even though it was my first time buying a car, of Plano. The whole process was fantastic and Jay Lee was incredibly helpful, patient, and attentive. Even though it was my first time buying a car, I felt comfortable and informed throughout the whole experience. I love my new car! More

After repeated e-mails, text messages and phone calls with John Phelan , Alex , Ash and Eddie , I drove about 90 miles ,one way to Plano Toyota ,to trade my ,excellent condition 2024 Tundra Hybrid Platin with John Phelan , Alex , Ash and Eddie , I drove about 90 miles ,one way to Plano Toyota ,to trade my ,excellent condition 2024 Tundra Hybrid Platinum, with GM John's 2026 Hybrid Tundra 1794. It had 185 miles and my Tundra had low 9590 miles. First when I get there, salesperson Alex was not there. Waited nearly 45 minutes. Then was told that another salesperson ,Mark will deal my trade in. But after another hour of waiting, I was told that they cannot make the deal . In another words they said they cannot get my desired payments, even at stretching. My Tundra KB appraisal was 58004 with trade in . I even had positive 14K to 16K in equity. And that day , that Tundra 1794 Hybrid had a huge discount too. I am Very Disappointed at Plano Toyota !!! I was a repeated customer. The Tundra I am driving, was bought at that same dealership. Not got Business, at all ! I guess my business will be taken to a dealership that wants my money and trade in too .Not just Huge Profits !!! More

Brent took care of all my needs and concerns in a very timely manner.. Thank you timely manner.. Thank you More