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Toyota of North Austin - Service Center

Austin, TX

4.2
1,103 Reviews
Call Service Center (512) 458-2331

1,103 Reviews of Toyota of North Austin - Service Center

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June 09, 2023

Amazing ! I don’t need to wait long time there and the service is very fast ! More

by May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
426996 Travis zetka
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Jun 15, 2023 -

Toyota of North Austin responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

June 09, 2023

Very friendly service. Service associate Zsolt came as soon as I stopped the car at the service bay . Car was serviced quickly as per my request. Clean waiting area with in More

by Vinod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zsolt
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June 08, 2023

I like the dealership. It is a long drive. Also I wanted to choose you but you did not have the parts. They could not get them for a month. No one has called me about parts More

by kd.chessie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
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Jun 12, 2023 -

Toyota of North Austin responded

First and foremost, thank you so much for choosing Toyota North Austin for your vehicle needs. We understand that the dealership can be a bit of a distance for some of our customers, but we are truly grateful that you took the time to make the journey. We are sorry to hear that we were not able to have the parts you needed in a timely manner. Please accept our apologies for any inconvenience that you may have experienced as a result of this. We understand how frustrating it can be to have to wait for car parts, and we are disappointed that we were not able to meet your expectations. As for follow-up communication, we aim to provide open and transparent communication with our customers, and we understand that it is important to keep our customers informed regarding any updates on their vehicles. We deeply regret that this was not the case in your situation, and we assure you that we will take the necessary steps to address this issue moving forward. We value your business and we would appreciate the opportunity to make things right. We appreciate your patience and understanding, and we hope that you will continue to trust us for your vehicle needs.

June 08, 2023

Very friendly service. The only negative was during check in, I was moved to another line and ended up getting checked in after 3 cars that arrived after me. I know stuff More

by joelmercadosee
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Puentes
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Jun 15, 2023 -

Toyota of North Austin responded

Thank you for being our customer, we appreciate your kind words!

June 08, 2023

Casey was my service technician today. He kept in contact with me and kept me well informed while I waited for my service to be completed. He explained the work to me and asked if I had an More

by Jhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliot
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Jun 12, 2023 -

Toyota of North Austin responded

Jhawk, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2023

Great service department. The staff is very friendly and knowledgeable. I drove in and was met within a minute or so More

by pallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Luckey
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Jun 12, 2023 -

Toyota of North Austin responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

June 07, 2023

I’ve been going to the dealership for 10 years! Always amazing! Rafael was fantastic today! Thank you! More

by Jyadon23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Montalvo
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Jun 10, 2023 -

Toyota of North Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 07, 2023

It seems to amaze me every time I go into the Toyota dealership, Mr. Martin Flores. He always conquered any problem that I have and made my issues resolved as smoothly as he could. I ayou Mr. Torre Mr. More

by Mama Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores he's # 1
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Jun 10, 2023 -

Toyota of North Austin responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 06, 2023

Everything was done in and caring manner. And I was kept informed along the way. Under one hour turnaround time. More

by abdmd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zsolt
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Jun 10, 2023 -

Toyota of North Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 06, 2023

Easy drop off, no issues , easy pick-up. Great service , great text and service video More

by chipgourley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

Toyota of North Austin responded

Hi Chipgourley, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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