Toyota of North Austin - Service Center

Went to get my oil changed… xx in was easy except the service advisor never told me his name or gave me a card. Went to pick up my vehicle… I assumed it was done after 6 hrs but no one called me to let service advisor never told me his name or gave me a card. Went to pick up my vehicle… I assumed it was done after 6 hrs but no one called me to let me know. Stood in line 12 min at the cashier; then was told I had to walk to the other side of the service drive and ask my service advisor for my paper work. Hes not there; on a ‘break’. Waited 10 more minutes then asked some random person to help me. SHOW OF ATTITUDE BY RANDOM PERSON. Such an xxxxxxx about it I didnt even want to ask his name. Got my paperwork , walked back to the cashier; waited snothe 15 min while prople whined about their bill and asked thecadhier to review all charges. Finslly pain and left…. WHY DO I COME HERE!?!? More

Efficient professional and experienced the service manager Z was great! Will be back again to service vehicle. manager Z was great! Will be back again to service vehicle. More

I took my truck in for service and the advisor was efficient and knowledgeable in efficient and knowledgeable in More

Z is very professional and kind. The service is good and the time estimation is accurate. The service is good and the time estimation is accurate. More

Always appreciate the service and attention to detail from Toyota of North Austin. Will Mannella always takes great care of our vehicles. from Toyota of North Austin. Will Mannella always takes great care of our vehicles. More

it is nuce for them to take care of their loyal customer with service coupons. with service coupons. More

Finished the requested work much faster than indicated which was great. Not sure if you guys are supposed to top off fluids, my windshield washer fluid light is still on and not sure if you guys normally which was great. Not sure if you guys are supposed to top off fluids, my windshield washer fluid light is still on and not sure if you guys normally wash the car. More

Very professional and friendly! They got me on my way even before they said it would take! They got me on my way even before they said it would take! More

The service advisor Arielle Contrer, who dealt with her, was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repair was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repairing my car, although it is a 2013 model, i.e. ten years old, but the result is good, even if I did not drive the car for a long distance to know the result of the repair until now، I hope things go well. More

Nickel & dime the customer. My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep t My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep tried upsell me on 2023 model but I think why buy truck brand that I now know uses parts that last less than 2 years & aren’t covered by bumper to bumper warranty or the ToyotaCare that’s included for 2 yrs? To me a factory warranty on new truck means if it’s covered by warranty & has problem or breaks then you don’t have to pay out of pocket to service or repair the system or part with the problem/broken. Prime example, this very 2021 Tundra I own & bought new came from factory with completely broken a/c system, all 9 components filled w metal shavings from compressor & had to be replaced including all fluids, filters, hoses & cleaning the system. All done at no out of pocket cost to me, it did take a year+ for Toyota N Austin to acknowledge my a/c was a lemon from factory & it did cost me time because over that year+ of driving my sweltering truck I had 14 visits to dealership pleading for them to fix a/c. But point is once the acknowledged problem they fixed it at no cost to me. Same truck also came with blown speakers , I recorded audio of fried sound on day 1, which took a staggering 14 months to get fixed, but did at no cost. More