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Toyota of North Austin - Service Center

Austin, TX

4.2
1,100 Reviews

1,100 Reviews of Toyota of North Austin - Service Center

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August 14, 2023

It took 3 hours from when I received the technician video until I got the quote and link to authorize work. This caused the work not to be complete that day, and I had to leave my truck for 3 days. On pickup More

by mralexjardine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luckey
Sep 08, 2023 -

Toyota of North Austin responded

We appreciate your feedback regarding your recent service experience at our dealership. We sincerely apologize for the delays, miscommunication, and inconvenience you faced during your visit. Your concerns are valid, and we deeply regret that we did not provide you with the efficient and timely service you deserve. The extended wait time from receiving the technician video to authorizing the work, resulting in a delay in completing the service, is disappointing. We also apologize for the confusion on the pickup day and the additional wait time you experienced. These situations are not indicative of the level of service we aim to provide. We understand the frustration and inconvenience these delays caused you, and we take your feedback seriously. Your insights are invaluable in helping us identify areas for improvement and ensure that similar situations are avoided in the future. We regret that we have potentially lost your business due to this experience. If you would be willing to discuss this matter further or if you have any additional information you would like to share, please contact our customer service department at 512-323-1355. We want to ensure that we have the opportunity to address your concerns and make things right. Once again, we apologize for the inconveniences you've faced and for any negative impact this experience may have had on your perception of our service. Your feedback is important to us, and we hope to have the chance to regain your trust in the future. Best regards, Steve Riddick, General Manager Toyota of North Austin 512-458-2222

August 12, 2023

I was in for my 65000mi check. I had an appointment. I was in and out in less than an hour More

by jcrichar33
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Aug 24, 2023 -

Toyota of North Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 11, 2023

As always, excellent service and quick turnaround time. Service rep very professional and polite. Never disappoint! More

by Mhprewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 11, 2023

Very professional 👏 friendly 🫶 super fast service👍(under 30 minutes~ oil change/tire rotation).Thank you! I will be back! More

by sonyafrancis800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department..10 stars
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 10, 2023

Seth is awesome very well mannered explained in great detail of what all had been done to my vehicle and the only advisor I will trust….. Awesome!!!!!!! Give him a raise cares about his job and customer More

by d.cervantes26
Recommend Dealer
Yes
Employees Worked With
Seth Davis
Aug 23, 2023 -

Toyota of North Austin responded

Thank you for acknowledging Seth for his professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated and it would be our pleasure to assist you again.

August 09, 2023

I have always been impressed by the dealership’s professionalism, efficiency, and responsiveness. They are pleasant and easy to deal with. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey in service
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 09, 2023

Service department was on time with repairs. Service advisor was excellent to work with. I'll be back! More

by Dwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 09, 2023

Great service! Great people very quickly done! Waiting room could be updated very nice people More

by Anita ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor great!!!
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 08, 2023

Service appointment was very good with an efficient polite service advisor, which resulted in a quick turn around for the service. More

by sobsii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Misage
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 08, 2023

Staff very professional, fast and friendly. Very good service. Oil change and tire rotation typically take only 25-40 min on my experience with Toyota. More

by Jorge Castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Silveira
Aug 12, 2023 -

Toyota of North Austin responded

Thank you for your kind words for our staff, we appreciate it!

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