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Toyota of North Austin - Service Center

Austin, TX

4.2
1,100 Reviews

1,100 Reviews of Toyota of North Austin - Service Center

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August 26, 2023

Always on point and helpful with all information. Hunter will provide detailed information! All other employees just need to be more friendly around More

by Asanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Sep 06, 2023 -

Toyota of North Austin responded

Thank you for your kind words for our staff, we appreciate it!

August 25, 2023

Did good with car inspection but took unreasonable amount of time. I checked in for multi-point inspection at 8 am. I had an important meeting 11:30 am. They promised to complete before it. But they ended up More

by MZ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikita Luckey
Nov 08, 2023 -

Toyota of North Austin responded

Thank you for your feedback. I apologize that your inspection took too long and made you miss your meeting. After reviewing your situation, we want to make things right. While we can't turn back time, we can at the very least fill your tank or provide you with a complimentary oil change. Please give me a call at 512-323-1355 so we can make things right. Josie Easter 512-323-1355 jeaster@toyotaofnorthaustin.com

August 25, 2023

Came for maintenance. Left with oil change and some more maintenance to have done and that I came to do. It was not a walk it, I took a proper appointment. Very annoye More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Toyota of North Austin responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter 512-323-1355 jeaster@toyotaofnorthaustin.com

August 24, 2023

Quick, easy,friendly staff,comfortable waiting area, available space for laptops, offers drinks,food,shuffle More

by shortnstack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Davis, service
Aug 26, 2023 -

Toyota of North Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business. We look forward to the opportunity to assist you again in the future.

August 23, 2023

Very dedicated and enthusiastic from the time the customer arrived and staff clearly inform your car’s condition! Thank you More

by Thinh duong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 03, 2023 -

Toyota of North Austin responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 23, 2023

good service but took way too long to get my truck back to me. waited over 5 hours More

by jaimegalvan512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle Contreras
August 22, 2023

In and out in under an hour. Great advice and service by Loren my advisor. Went in for an oil change to be advised it wasn’t time yet. So I got my tires rotated and fluids topped More

by cyndi.willi64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren
Sep 14, 2023 -

Toyota of North Austin responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

August 21, 2023

Poor customer service from the start. I came in for an oil change for them to look at my headlights as my low beams weren’t working. As I was being checked in the guy had a negative attit More

by dfs1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafael Montalvo
August 19, 2023

Staff is always why, quick, and honest with me about what needs to be done to my vehicle. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Aug 24, 2023 -

Toyota of North Austin responded

Thank you for your kind words for our staff, we appreciate it!

August 19, 2023

Witnessed service tech speeding in my 4 runner through the parking lot, whipping it around two corners and never slowed down for three speed bumps. In addition to that I had an appt for 7:15 am for an oil More

by MessiAtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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