Toyota of North Austin - Service Center

Jared in services was phenomenal. Extremely helpful and responsive. Matt, the services manager, on the other hand was useless and made things way more difficult than they needed to be Extremely helpful and responsive. Matt, the services manager, on the other hand was useless and made things way more difficult than they needed to be. Tried to nickel and dime me every step of the way. Worst customer service from management that I’ve experienced at a dealership. Every response was “Take it up with Toyota corporate if you care that much”. You’ll sit on hold trying to contact the services department for 30 minutes regardless of time of day. Quality employees at this dealership are few and far between. Jared is the only reason I’ll continue to have my vehicle serviced there moving forward. Won’t be buying a new vehicle from this dealership or Toyota period after that experience, and wouldn’t recommend anyone waste their time there either. More

Jared Jones greeted me when I arrived at 6:15AM. He is professional, courteous and helpful. He explained the process and gave me an estimate of the time needed to complete the job. He also advised m He is professional, courteous and helpful. He explained the process and gave me an estimate of the time needed to complete the job. He also advised me of a recall, briefed me regarding my warranty. More

The service advisor Casey is probably the most incompetent person I’ve ever met in my life. Everything I said to him he came back with something negative, and he was extremely combative. After an incompetent person I’ve ever met in my life. Everything I said to him he came back with something negative, and he was extremely combative. After an hour and a half of being there, just dropping off my truck he tried to tell me it was all my fault That I was still there because I did not have an appointment. I literally had to tell him to get away from me because he was about to get hit after I spoke with the manager problem was resolved within 10 minutes and I was on my way now that I have my truck back , the brakes are no better than they were before, worse in fact. It came in for a brake job and now the pedal goes all the way to the floor. Every time I try to stop I’m so frustrated with this company I don’t even want to take it back . More

Extremely professional. Jared Jones was great and very communicative with me and made sure I understood what was going on with my car. Jared Jones was great and very communicative with me and made sure I understood what was going on with my car. More

Servicing took less than an hour and made sure to give me amazing customer service! amazing customer service! More

Lucky was great and kept me updated on the progress of the service. I loved the written explanation of the necessary work. I could decipher what was being done much better in written form in a text messag the service. I loved the written explanation of the necessary work. I could decipher what was being done much better in written form in a text message. The car is in top top condition and drove great. I have a peace of mind that is worth it. I did wait a while and next time will arrange a ride. It was allot of work and a recall. Thank you. More

Customer service does not appear to be a high priority. The focus is placed on making money rather than gaining a loyal, repeat customer base. This was not the case when I purchased my vehicle, however, mu The focus is placed on making money rather than gaining a loyal, repeat customer base. This was not the case when I purchased my vehicle, however, much has changed in the past year or so. More

Travis Z. is amazing! He's always so helpful and always goes above and beyond to take care of my car and I! Thank you! is amazing! He's always so helpful and always goes above and beyond to take care of my car and I! Thank you! More

Customer service is always spot on with William Mannella. Appreciate his attentiveness and always being clear about what needs to be done. Appreciate his attentiveness and always being clear about what needs to be done. More

Great service and customer care, The cost for the services are unmatched. Mr Jones helped me a lot to get all the proper services for my vehicle. services are unmatched. Mr Jones helped me a lot to get all the proper services for my vehicle. More