Toyota of Naperville

Took 2011 Highlander in for service because motor arm came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replac came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replacing entire rear tailgate) that prevented tailgate from auto-closing. Dealership service advisor Mike Librizzi called me on 02 Jul to tell me vehicle was ready to be picked up. Upon arrival at dealership, I noticed the Toyota emblem was missing from the back of the vehicle. Then associate could not get tailgate to open at all. Dealership failed to inspect the work done by their third-party body shop and obviously did not even look at the vehicle or they would have noticed the missing emblem. Mr. Librizzi got hostile when I complained to another advisor (who asked me why I was still at the dealership 30 minutes after arriving) about the dealership calling me without looking at the car, yet alone seeing if it had actually been repaired. He also said aloud that he was upset I had "escalated" the issue to Toyota because I had called Toyota Customer Care to complain (not about the dealership) but about quality issue of a simple screw being stripped requiring replacement of entire liftgate. (At that time, I had made it clear to Toyota my problem was with their quality, not the dealership). I have zero confidence in any repair work performed at this dealership if their service advisors do not even look at the work being done. Friendliness rating would have been higher if not for Mr. Librizzi's attitude after I complained. It was obvious he made a mistake in calling me without looking at the car but did nothing to make up for his mistake. More

It was a pleasure working with Dave Zidlicky and John Roncone. They were both very personable, respectful, and professional. My wife and I felt comfortable and valued throughout the process, even though Roncone. They were both very personable, respectful, and professional. My wife and I felt comfortable and valued throughout the process, even though we were interested in one of the less expensive cars on the lot. More

The day I walked into Toyota of Naperville I knew I was going to be purchasing a new vehicle within the next week. I was torn between the look of the Sienna and the Honda Odyssey. However, it was the exc going to be purchasing a new vehicle within the next week. I was torn between the look of the Sienna and the Honda Odyssey. However, it was the exceptional customer service I received at Toyota of Naperville from Nadeem, Kareem, & Jim Novak that prompted me to head back to Toyota from Honda! More

It was a pleasure working with Dana. He was a big help answered all of my concerns. Fast and easy transaction. Clean and nice facility. answered all of my concerns. Fast and easy transaction. Clean and nice facility. More

I was taking my daughter to purchase her first car. I took her to Naperville Toyota. Initially, I was hesitant about going to Naperville Toyota, but from the moment we walked in the door the atmospere took her to Naperville Toyota. Initially, I was hesitant about going to Naperville Toyota, but from the moment we walked in the door the atmospere was welcoming. I met Tom Gregg as I entered and he introduced me to Kareem Thomas. Kareem Thomas has a great personality and was knowledgable about the vehicle she was looking to purchase. He talked to us, he did not disclude her. He took us step by step through the purchasing of her Certified Rav4. He wanted her to be sure about the car she was about to buy. Kareem was very relaxing and there was no pressure, her experience was very pleasing. If we had any concerns Kareem addressed them immediately. My daughter enjoyed the experience. Naperville Toyota is a wonderful dealership and Kareem Thomas is a pleasure to work with. This is were she will come for her next purchase. We would recommend Naperville Toyota to everyone. More

This is the second time I bought a car from Dave. He took the time to understand what I was interested in and did his very best to find the car that fit my needs. I never felt pressured, each time I dr took the time to understand what I was interested in and did his very best to find the car that fit my needs. I never felt pressured, each time I drove a vehicle he explained to me the benefits of the car. I felt I was treated fairly. Once we decided on the price, he moved the process right along in an efficient manner. Dave is very personable, I like his style, he answered every one of my questions and believe me that was nice of him because I think I asked some questions numerous times and he just kept on answering them...I feel he treated me respectfully. I would absolutely buy another car from Dave...thanks again Dave for your help...I love my new Barcelona Red Rav4!!! As a side note, everyone at Toyota was very friendly I had very positive experience. More

There are several reasons that I chose Dan Wolf Toyota, the first being previous experience with Toyota automobiles. The second is the OUTSTANDING customer service at this location! I had been communicat the first being previous experience with Toyota automobiles. The second is the OUTSTANDING customer service at this location! I had been communicating with Methane over the last month, she was always friendly and kept me posted on cars that I was considering leasing. When I found my purchase on the website, it was so well and thoroughly described that 69% of my decision was made at home. Trusting my previous experience with the dealership, I came in for a test drive. Dave met me at the door (I was unaware that Anthony Hopkins needed a side job!) I requested a test drive and he immediately responded with "Great!! I'll go get the keys" When we got to the car.....the battery was dead, Dave assured me that someone must have left the dome light on and got the jumper, it turned right over! While we drove to the test track, Dave answered all my questions about the car. On the track he told me when to speed up and when to slam on the brakes! I trusted his expertise and felt more comfortable about my decision! After that test drive with Dave my decision was made, he assured me that this car would do more than meet my needs. When we returned to the dealership....Methane met me at Raves desk! She had seen that I was at the dealership and wanted to say "hi"! She encouraged my decision and wished me the best of luck, she said it had been a pleasure working with me and was glad to see that I had found a car! She also assurred me that I was in good hands with Dave! Am I happy with my experience? YES! Will I return for my next car? Without a doubt! More

From the moment I arrived, my experience was excellent. I was greeted warmly and felt very welcome. Mr. Buck walked me through all the steps in an efficient and stress-free way. I was able to purchase a vehi was greeted warmly and felt very welcome. Mr. Buck walked me through all the steps in an efficient and stress-free way. I was able to purchase a vehicle that met my needs for under my monthly requirements. I will have no issue recommending this dealership. More

Kareem was very helpful in our car buying experience. We met with him on 3 separate occasions to test drive vehicles. He always did his best to answer our questions and never made us feel pressured to buy met with him on 3 separate occasions to test drive vehicles. He always did his best to answer our questions and never made us feel pressured to buy a car. Since the purchase, he has followed up to make sure everything is OK with the new vehicle. We appreciate all of his efforts. More

My experience with Naperville Toyota was excellent. I was extremely stressed from a fire that destroyed my home and my car on June 4th. I did not want a high pressure salesperson. Dave is certainly not was extremely stressed from a fire that destroyed my home and my car on June 4th. I did not want a high pressure salesperson. Dave is certainly not high pressure and I greatly appreciated that. He is professional and knowledgeable but sensitive and caring to all my needs. I needed a car and he made buying one easy and stress free. I will recommend Naperville Toyota who has a wide selection of vehicles and offer excellent service. Again, thank you Dave. Edie Bieszczad Lombard, ILlinois More