Toyota of Naperville

I had an excellent experience selling my vehicle to the team at Toyota of Naperville. From start to finish, the process was smooth, transparent, and surprisingly quick. The employees I worked with were team at Toyota of Naperville. From start to finish, the process was smooth, transparent, and surprisingly quick. The employees I worked with were professional, respectful, and very straightforward. They took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable with every step. What stood out the most was how honest and efficient they were—no pressure, no games, just a fair deal and great service. They also offered me a better value than I initially received elsewhere, which made the decision easy. The entire transaction was handled seamlessly, and I truly appreciated how easy they made what can sometimes be a stressful process. Highly recommend working with this team if you’re looking to sell your vehicle. More

This is my second vehicle from Edgar in as many years. Pleasent and energetic. Knowledgable. Willing to help in any way to make sure I am satisfied. A pleasure to deal with. Highly recommended. Pleasent and energetic. Knowledgable. Willing to help in any way to make sure I am satisfied. A pleasure to deal with. Highly recommended. More

Convenient location, helpful sales with no high pressure and great amenities available to customers. Also the inventory was very good and the finance office was very high tech. and great amenities available to customers. Also the inventory was very good and the finance office was very high tech. More

Kyle is a very kind and helpful person; he never caused me any delays. He completed my transaction with great speed and exceptional courtesy. Best of luck, Kyle! me any delays. He completed my transaction with great speed and exceptional courtesy. Best of luck, Kyle! More

Great dealership. Fare offer for trade and fair prices on new cars. Luke Nurzhan made my day happy. Fare offer for trade and fair prices on new cars. Luke Nurzhan made my day happy. More

I needed a new car badly, but I dreaded the buying process. I pictured an unsavory, aggressive salesperson hustling me into a deal that would leave me feeling fleeced. To avoid that fate, I sent em process. I pictured an unsavory, aggressive salesperson hustling me into a deal that would leave me feeling fleeced. To avoid that fate, I sent emails to five dealerships describing the exact RAV4 I was seeking and made it unequivocally clear that the entire transaction would be conducted remotely and in writing. I refused to set foot in a showroom. I was disgusted because representatives from four of the five dealerships, all of them in the city, completely disregarded my instructions and called to schedule an in-person appointment. Toyota of Naperville, a thirty-mile drive from my Lincoln Park home, was the exception. I exchanged several messages with an internet sales representative named JD, who secured the vehicle I wanted. With her role complete, an amiable salesman named Edgar submitted the official order, provided periodic updates throughout the month-long wait while the RAV4 was being built, and ultimately finalized the sale. When I arrived to take delivery, Edgar greeted me warmly and directed me to my car. I must admit I got emotional when I saw the big red bow adorning the hood. While my paperwork was being processed, he demonstrated some of the vehicle’s basic features. He then introduced me to Geoff, the accessory manager, who cheerfully outlined the weatherproofing options. I wrapped up the sale by signing my life away with the affable business manager, Ronald. Toyota of Naperville shattered every negative stereotype I had about buying a car. Each interaction was professional and pleasant. I felt valued and respected throughout. Not once was I hustled, and I certainly was not fleeced. I later learned that they are one of the few dealerships in the Toyota network that does not utilize a traditional commission structure. Their compensation is more nuanced and tied to customer satisfaction. Therein lies the difference. For me, it was worth the trek, and I recommend them without hesitation. Thank you, JD, Edgar, Geoff, and Ronald. I love my car and am truly grateful. More

The experience here was amazing. Luke was extremely pleasant to work with. Buying process was smooth, efficient, and straightforward. Got a great deal on my car and left very satisfi Luke was extremely pleasant to work with. Buying process was smooth, efficient, and straightforward. Got a great deal on my car and left very satisfied with my experience. More

I bought a new Toyota BZ full electric and the service from Jorge Munoz was absolutely exceptional, he was polite and friendly, I was able to save 7k on their promotion and he made sure to explain everyth from Jorge Munoz was absolutely exceptional, he was polite and friendly, I was able to save 7k on their promotion and he made sure to explain everything More

Better place to purchase, friendly and supportive people, thank you Jorge, highly recommended, definitely recommend thank you Jorge, highly recommended, definitely recommend More

Luke Nurzhan did a great service today. Offered us very fair deal on trade and was able to find right brand vehicle. Thanks a lot! Offered us very fair deal on trade and was able to find right brand vehicle. Thanks a lot! More