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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
194 Reviews
Call Service Center (334) 272-7147

194 Reviews of Toyota of Montgomery - Service Center

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May 29, 2024

Karsen was extremely helpful in navigating a tricky situation. She was professional and courteous and took care of everything. More

by Bob V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
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May 30, 2024 -

Toyota of Montgomery responded

Bob, we're glad to hear Karsen provided such excellent assistance at Toyota of Montgomery. Thanks for sharing your experience!

May 29, 2024

Just getting to know the new people in customer service, prices and service was great. More

by edwzpb_toyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Montgomery responded

We are grateful for your feedback! The Toyota of Montgomery team is here to help with any questions or concerns along the way.

May 28, 2024

Took over 6 hours and was not kept updated about the progress. Very unsatisfied and probably will not return. More

by Kdshughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
URIAH BROWN
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CAMRON BARNES
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May 28, 2024 -

Toyota of Montgomery responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and we're sorry to hear about your dissatisfaction. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 26, 2024

Payton was very sweet and eager to please with the service and Lawrence took very good care of everything as he always does! More

by reyorkers2018
Recommend Dealer
Yes
Employees Worked With
LP. ( Lawrence Phillips), PAYTON ARKUSZESKI
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May 26, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Payton and Lawrence provided excellent service at Toyota of Montgomery! Thanks for sharing your positive experience with us.

May 25, 2024

Service tech very kind. Service was rendered in a timely fashion. Thank you very much. More

by robbinswilliamcj
Recommend Dealer
Yes
Employees Worked With
JERICHO HALL
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May 27, 2024 -

Toyota of Montgomery responded

We're delighted we could deliver an excellent experience! - Toyota of Montgomery Team

May 25, 2024

The technician was good and he explained what had to be done to my car. The dealership was clean. The workers were friendly. Thank You More

by adrianeabaldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 27, 2024 -

Toyota of Montgomery responded

We're glad to hear you had a positive experience with our technician and team at Toyota of Montgomery. Thanks for the feedback!

May 25, 2024

I have done business with this dealership for over 7 years. They have undergone ownership changes, but they are still my preferred dealer. More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney
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May 27, 2024 -

Toyota of Montgomery responded

Josh, thanks for your loyalty over the years! We're glad to remain your preferred dealer at Toyota of Montgomery.

May 25, 2024

I had an oil change and a battery replacement after which the service engine light came on while I was driving back home. I returned to the shop and it took a long time to fix the issue. I was frustrated but More

by madji2035
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JERICHO HALL
Report | Print
May 28, 2024 -

Toyota of Montgomery responded

Thank you for sharing your experience. We're sorry to hear about the initial issue, but glad Jericho's professionalism made a difference. We appreciate your patience and hope everything is running smoothly now!

May 24, 2024

Great experience! They were very timely with their work! I was in and out no problem! More

by BenDaz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI, SHIRLEY CANTLEY
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May 24, 2024 -

Toyota of Montgomery responded

The entire team at Toyota of Montgomery is so glad we earned your business. Thanks so much for sharing your positive experience.

May 24, 2024

I’ve been using Rinehardt Toyota 32 years. Josh Gremeaux in the Service Dept. is the best. More

by Toyotaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gremeaux
Report | Print
May 26, 2024 -

Toyota of Montgomery responded

We are so grateful to have earned your loyal business for so many years. Josh will appreciate the shoutout! Thank you for being part of the Toyota of Montgomery family!

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