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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,665 Reviews

3,665 Reviews of Toyota of Lancaster - Service Center

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March 28, 2024

Didn't have to wait too long Staff is always friendly and helpful. Highly recommended A plus More

by vickie1811
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Mar 28, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 27, 2024

Fast Accommodated but wasn't too informed of past issues on vehicle. That's all for now More

by MDJCENT
Recommend Dealer
Yes
Mar 27, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day! We will be sure to work on having better communication with our customers. Please let me know if you have any issues or concerns you can reach me directly at (661) 952-2103.

March 26, 2024

The service folks are knowledgeable and clearly understand what is needed for my car . They do everything to make sure my car is fix right the first time. More

by brookinscallinda
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
Mar 26, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

March 25, 2024

I spent about 7800$ on recent repairs and I ask for a free key ?? FOB but they wouldn't give it to me. I have been a loyal customer since 2010. I plans to buy a new Toyota truck ?? late summer. Perhaps I More

by JoeRod
Recommend Dealer
No
Employees Worked With
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Mar 25, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you are in need of another key fob. We’d like to learn more about what happened. Please contact me at (661) 952-2103 so I can hear about your experience and take the proper next steps.

March 25, 2024

Amazing Chanin is the best her customer service and work ethic keeps me Coming back to do More business. More

by Joe Torres
Recommend Dealer
Yes
Employees Worked With
Chanin
Mar 26, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 25, 2024

I got brakes replaced but they're still making noise when braking. I was told my car needed a replacement water pump, decided to get a second opinion from a trustworthy mechanic who told me that it's in good More

by Tholland0507
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
Mar 25, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you have experienced several issues when visiting our service department. This is not the way we do business so believe me I'm speechless but please reach out to me at (661) 952-2103. I'd like to hear a little more of your issues and concerns and see how we can go about making things right.

March 24, 2024

Great, efficient service appointment Doug was very competent and helpful with handling my service needs on my Tundra. More

by rdtentrprz
Recommend Dealer
Yes
Employees Worked With
Doug Velasco
Mar 25, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

March 23, 2024

5 It can be difficult to trust dealerships, but Kiara was very kind, attentive, and honest. She made it a good experience. More

by ben_dewater
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Mar 25, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 23, 2024

I remained at the dealership. Jose kept me informed of the progress and he let me know that they found some things that should be performed and gave me the option of having it don More

by PSUTHERLAND19
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 25, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

March 23, 2024

I have been overly impressed with the service at Lancaster Toyota Thank you for taking good care of the new Tundra! More

by gregbnice
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Mar 25, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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