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3,481 Reviews of Toyota of Lancaster - Service Center
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October 25, 2018
I hate being told I have to rate 5 stars First of all, don’t tell me what I can and cannot do with my review. That’s stupid. I was told that my service would only take an hour. So I waited in First of all, don’t tell me what I can and cannot do with my review. That’s stupid. I was told that my service would only take an hour. So I waited in their guest waiting area. The couches there are so worn that there was metal poking into my back the entire time. Then the wait was actually 2 1/2 hours which made me angry. Then was told everything was fine with my car and that I needed to rate 5 stars. A review should be honest and candid. Not required to rate at a higher level just because I’m “helping me out”. More
by DREWMURDOCK
Verified CustomerEmployees Worked With
Rey Osuna
October 24, 2018
Team Work Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right s Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right solution. More
by stevencarriediaz
Employees Worked With
Stephanie Santiago
October 24, 2018
Great service experience Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. More
by TRENFRO37
Employees Worked With
October 24, 2018
Very courteous and professional. Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied with the service. More
by ROZIE3728
Employees Worked With
Michael Hachey
October 22, 2018
Service with a Smile Chanin has gone above and beyond to provide a pain free experience when I recently had my Toyota Highlander in for a scheduled service. This experienc Chanin has gone above and beyond to provide a pain free experience when I recently had my Toyota Highlander in for a scheduled service. This experience was backed up by coverage from the Toyota Care program. More
by tmayes42
Employees Worked With
October 21, 2018
excellent service For the most part I continue to get my car serviced at this dealership unless something happens when I'm on the road and even then I still consult wit For the most part I continue to get my car serviced at this dealership unless something happens when I'm on the road and even then I still consult with Chanin to make sure they are not misleading me. I trust her. Today was a day where everything checked out fine for both cars. More
by happycustomer
Employees Worked With
October 21, 2018
Fantastic Service Service Department is wonderful, very helpful and knowledgeable and friendly service writers. I want to thank Chanin for accepting my appointment so Service Department is wonderful, very helpful and knowledgeable and friendly service writers. I want to thank Chanin for accepting my appointment so late and getting my cars serviced. More
by diaaaaaz
Employees Worked With
October 21, 2018
Jose Martinez Excellent Service Manager Jose Martinez is an excellent service manager. Professional and pleasant to work with, Jose is always honest and never recommends service that isn't Jose Martinez is an excellent service manager. Professional and pleasant to work with, Jose is always honest and never recommends service that isn't needed, and tries to keep the service bill manageable. Jose is an asset to the Toyota of Lancaster Dealership. More
by bobzark
Employees Worked With
Jose Martinez
October 20, 2018
Employes don't know their vehicles. We have a brand new 2018 Toyota Land Cruiser and the employee Jose Martinez ...........charged us for labor for first time service. Totally unprepar We have a brand new 2018 Toyota Land Cruiser and the employee Jose Martinez ...........charged us for labor for first time service. Totally unprepared to do his job when he didn't know Toyota service care. Every new Toyota gets free service for 2 years and 25,000 miles. We went to the dealer in Santa Clarita to get a copy of this information. Seriously, need to train your people in Lancaster. More
by jkearin
Employees Worked With
Jose Martinez
October 20, 2018
Always an excellence experience. Chanin is the BEST Service Advisor that any Toyota Service Dept. has employed. We have owned 7 Toyotas since 1976 & Your service dept, is by far, @ Chanin is the BEST Service Advisor that any Toyota Service Dept. has employed. We have owned 7 Toyotas since 1976 & Your service dept, is by far, @ the very top. I did not have an appointment as my left front tire kept losing air so I just popped in @ Toyota of Lancaster. Chanin, immediately, set up service for that tire. Unfortunately, I needed a new tire. Please note, all 4 tires were purchased from Toyota approx 2 years ago. Extremely satisfied with the service. Thank You. More
by PATTYDJACOB1
Employees Worked With
