Toyota of Hernando

Excellent service! Hayden is highly professional and did an excellent job with making sure my concerns were met. Hayden is highly professional and did an excellent job with making sure my concerns were met. More

I had a 5K service and a recall on the brakes on my 4Runner . Everything was taken care of and I out of there in less than 2 1/2 hours 👍 4Runner . Everything was taken care of and I out of there in less than 2 1/2 hours 👍 More

They would not honor the offer they made me the the day before after I said I would go home and sleep on it. The next day I went to accept the offer the made me but was told they would not honor it. The s before after I said I would go home and sleep on it. The next day I went to accept the offer the made me but was told they would not honor it. The salesman was more than good to work with, it was his supervisor the problem!! More

this dealership and their associates are very good and provide very high quality service. thank you! provide very high quality service. thank you! More

Tony Rogers was an exceptional salesman! He was patient, knowledgeable, and genuinely mindful of our needs throughout the entire process. He took the time to listen and made sure we were com He was patient, knowledgeable, and genuinely mindful of our needs throughout the entire process. He took the time to listen and made sure we were comfortable with our decision without ever making us feel pressured. The finance staff was equally pleasant and worked with us to meet our needs while maintaining a relaxed, no-pressure experience. Chris was also tremendous in helping us understand all of the technology and features in our new vehicle. He explained everything clearly and patiently, making what could have felt overwhelming or intimidating easy to understand. From start to finish, this was by far the best experience I’ve had purchasing a vehicle. On a scale of 1–10, I give this team an 11, hands down! Exceptional service all around, and I would highly recommend Tony, Chris, and the entire team. More

The dealership building and grounds are clean and designed well. The sales person was knowledgeable, answering all my questions. The person handling the finance was efficient. All of my questions wer designed well. The sales person was knowledgeable, answering all my questions. The person handling the finance was efficient. All of my questions were clearly answered. More

I couldn’t be happier with the level of service I received at Toyota of Hernando. They found the exact vehicle I needed very quickly and were able to accommodate my hectic schedule. My sales rep, Rya received at Toyota of Hernando. They found the exact vehicle I needed very quickly and were able to accommodate my hectic schedule. My sales rep, Ryan Gaeslin went out of his way to make sure he would be available to meet despite having to show up after normal hours. His knowledge of the features and tech were very impressive. His sales style is low pressure and laid back. This is very uncommon in the auto industry. The finance manager, Art, like Ryan ,was super laid back and didn’t try to push me into additional charges I was uncomfortable with. I’ll definitely be going back to see Ryan and Art in the next couple months to negotiate a new Sequoia. HIGHLY reccomend this dealership and would recommend asking for Ryan and Art on your next Toyota Purchase! 5 Stars AllDay More

Ryan has helped us several times purchasing vehicles for our Fleet. He is great with information and communication. Would recommend Ryan if you are in the market for New or Used vehicles! our Fleet. He is great with information and communication. Would recommend Ryan if you are in the market for New or Used vehicles! More

I don’t typically write negative reviews, but after my experience with Toyota of Hernando’s service department, I feel like this needs to be shared, especially because I have tried multiple times to commu experience with Toyota of Hernando’s service department, I feel like this needs to be shared, especially because I have tried multiple times to communicate my concerns directly and have not been able to get anyone to listen or even respond. I purchased a used vehicle from Toyota of Hernando about a year ago. I knew when I bought it that the vehicle had been in a small accident, but I was under the impression that the damage was cosmetic and that there were no functional issues. Because I’ve had bad experiences with used vehicles in the past, I chose to pay extra for ToyotaCare because it gave me some additional peace of mind. Several months later, I received an error message on my dashboard indicating an issue with a sensor. I brought the vehicle to the service department for an oil change and to have the issue diagnosed. This is where my experience became extremely frustrating. There was almost zero communication throughout the entire process. My vehicle was in their shop for over a month, and I had to repeatedly reach out just to get basic updates. I left voicemails, sent text messages, and sent emails, and would often receive no response. I should not have to beg for communication about my own vehicle. Eventually, I was told that the sensor issue was related to the previous accident. I was given an estimate of approximately $6,500 for the repair and was told that they would submit it to the warranty to see if it would be covered. After my vehicle had been there for over a month with very little communication and no resolution, I ultimately decided to pick it up because the process was taking too long. I am still waiting to find out whether the warranty will approve the repair. I completely understand that warranty claims can take time and that not everything is within the service department’s control. My frustration is not necessarily with the fact that the warranty process is taking time. It is with the complete lack of communication throughout the process. I have also tried contacting management multiple times by phone and email, and I still have not been able to speak with anyone about the situation. At this point, my vehicle is still not repaired, I still do not know whether the repair will be covered, and I feel completely ignored as a customer. I would absolutely not recommend the service department at Toyota of Hernando based on my experience. Unfortunately, after this experience, I also would not feel comfortable purchasing another vehicle from them. I truly hate leaving negative reviews, but when a company will not communicate with you or give you an opportunity to resolve an issue directly, I feel like other customers deserve to know what they may be getting into. More

I have been pleased with each appointment and the attention to detail I have received. The personnel have been polite and helpful. attention to detail I have received. The personnel have been polite and helpful. More