Toyota of Gladstone

Our first visit, Nidal was very pushy. We have negotiated for 3 hours. In the middle of negotiating, I had brought up, why another Toyota dealership, Toyota Wilsonville is selling the same exact negotiated for 3 hours. In the middle of negotiating, I had brought up, why another Toyota dealership, Toyota Wilsonville is selling the same exact car for $4000 cheaper. Because they are rivals, he said very unprofessionally that something is wrong with their cars. He guarantees 5000% that there is something wrong with their cars. I have worked with Toyota Wilsonville and they were real easy to work with and tried to help me out and give me the best prices. In the end, I wanted to go with someone who gave me the best price. I called Sean Overton and told him I was going to get the car elsewhere. To make a long story short, I told him this is the price I want for the car, accessories and warranty. He told me he was going to talk to some people and then get back to me if they could meet the price. He called back shortly and said yes they can meet the price and we made an appt. He said if it went $1 over, he would pay for it. That was the deal. The day we were to pick the car up and pay for it, somehow the price ended up being over $2279 more. Sean Overton said that he had briefed Sean Kim about the warranty the day I spoke with him verbally agreeing on the price. Sean Overton did not pay the $2279 as he said he would pay. A week after our purchase, Sean Overton sent us a Courtesy Email seeing how we were doing. I wrote back to him how unhappy I was and that I felt I was lied to to get me into the dealership. He didn't receive the email until 3 weeks later when I called him and he was reading it on the phone while I was on the phone with him. He said he would forward the email to Rich, manager. A week or so has gone by and I haven't heard from Rich. I then emailed him myself just to clarify things. It's been at least 2 weeks and have not heard back from him either. Lesson: If they verbally tell you over the phone the price quote agreed upon, have someone from your side of the party to witness the quote and have another person on the car dealer side to also witness the price quote given over the phone. More

We showed up at this dealership on a referral from Costco. Seth greeted us and handed us off to John. John introduced us to Joe who was to work with us on our possible purchase. Joe immediately too Costco. Seth greeted us and handed us off to John. John introduced us to Joe who was to work with us on our possible purchase. Joe immediately took us to the vehicle we were interested in. He was respectul, cordial and answered all of our questions. After the drive, we realized this was the car we wanted (Toyota Highlander Hybrid). We sat down with John and Joe, and worked out a deal in less than 10 minutes. My wife had to get to a hair appointment and they let us take the vehicle, and return to take care of the paperwork. Joe took care of everything for us. Even took my wife to get a late lunch while I went to pick up the kids from their Grandparents house. The car was prepped, and driven into the show room. Joe helped me with the final inspection of the vehicle, and sent us on our way with a beautiful new car. I can't tell you how satisfied I was with this car purchasing experience. No pain - no disrespect - no difficulties - the opposite of what I have experienced with most every other car purchase I have made. I asked Joe for some of his business cards so that I could pass them on to any friends or colleagues who might be looking for a Toyota, confident that my referral would be a positive experience for anyone I send to Joe. Thanks Joe, John and Seth. More

Toyota of Gladstone's "incredible three" have truly made me a customer for life. It's easy to feel good about a new car buying experience when your budget is roomy and your options are endless. However, me a customer for life. It's easy to feel good about a new car buying experience when your budget is roomy and your options are endless. However, it is the mark of an exceptional dealership, and extraordinarily professional and caring professionals, that I was able to feel better about buying a "new to me" auto on my tiny budget than any new car experience I've ever had! Sales executive Sean Overton, manager Scott Caverhill and service manager Jake Steele are committed to giving their customers the best experience possible. Thanks to them, I have a car I am thrilled with, at a price I can afford, and have seen first hand that they stand behind the automobiles they sell. Because of this, I am a customer for life, and would be happy to refer anybody I know to their dealership with complete confidence. Sean worked hard to find the best possible car for me on my (very miniscule) budget. Even though this star performer had multiple customers (of course, who wouldn't want to work this ethical and positive person) he went out of his way to work with me. He came in on his day off, followed up by phone and gave me the VIP treatment that he no doubt gives to each and every one of his customers. Manager Scott Caverhill clearly sets the pace for his entire team, as he was cheerful, patient (uhhmmmm...I was a bit of a nervous shopper)and extremely knowledgeable. Clear to see why Toyota of Gladstone enjoys such stellar ratings with a manager like Scott setting the pace. He is extremely positive and made the car buying experience stress-free and enjoyable. Finally, the true test of a dealership is what happens if something goes 'wrong.' While not serious, my "new to me" car needed a repair. The service here was just as outstanding as the sales process. Jake Steele, the professional in charge of the service team caring for my car, got my auto in quickly, arranged for alternate transportation for me, kept me updated on status and was knowledgeable, reassuring and thorough (by the way, he truly loves and knows cars - ask him about his own classic that he drives!) Having researched numerous other dealerships, I will tell you that finding, and working with, the "incredible three" of Toyota of Gladstone has been fantastic, and I would recommend them to anybody who wants terrific, positive and caring people helping them find that "just right" new (or new to them) car. Just think of them as the super heroes of the car world...without the goofy costumes ;-) More

I worked with two financial guys as well and was very happy with both of them but sadly, I can't remember their names. Thank you for working so hard for us in the Cash for Clunkers program. I appreciat happy with both of them but sadly, I can't remember their names. Thank you for working so hard for us in the Cash for Clunkers program. I appreciate how much you went to bat for us. And our exchange student loved his hat. More

The shining star out my experience thru this dealership with dealing with Jamshid,from finance. He made the buying experience easy. He was up front with us and had no surprises. A special thanks to Rich, o with dealing with Jamshid,from finance. He made the buying experience easy. He was up front with us and had no surprises. A special thanks to Rich, one of the managers, who worked with us. A big thumbs up to Daniel service dept. (blue team). Great customer service! More

Just bought our new Rav 4 last night and love it! Jason, our sales person, was very friendly and extremely knowledgable. We also enjoyed working with Shaun in the finance department. Everyone was friendly w our sales person, was very friendly and extremely knowledgable. We also enjoyed working with Shaun in the finance department. Everyone was friendly we got a vehicle we love! If you are in the market for a new Toyota I would recommend Toyota of Gladstone! More

Jon & Rich were most helpful and responded politely to all my questions and concerns. When other dealers ranged from plain rude to unavailable or unconcerned, Jon and the entire dealership shined through all my questions and concerns. When other dealers ranged from plain rude to unavailable or unconcerned, Jon and the entire dealership shined through. This is a quality operation with an attention to detail and customer satisfaction that I have found is very hard to find among most of the metro Portland Toyota and Ford dealers that I contacted. I am a VERY satisfied customer. More

It would take a long time to write out my entire experience, so I will keep it simple. I was shopping around for a 2009 Tacoma. I contacted several different dealers trying to find the best price experience, so I will keep it simple. I was shopping around for a 2009 Tacoma. I contacted several different dealers trying to find the best price and eventually decided to drive up to Portland to meet with Chris from Broadway Toyota. He tried to pull some of the oldest car salesmen tricks in the book which irritated me since we'd been there for more than an hour (we = me and my 8 month pregnant wife). In my conversation with him, I found out that he did a dealer trade with Toyota of Gladstone (who he said was difficult to work with). After Chris and I argued back and forth about who said what and how the deal had changed, my wife and I left Broadway Toyota. On the road, I called Toyota of Gladstone and spoke with Seth Dustin. I made an offer ($200 less than my offer to Broadway Toyota by the way), and not only did he agree, but he threw in a VIP package, a free service, and he put me in contact with Sean who saved me over $600 in interest. There was no compromise involved, I got the exact truck that I wanted for a lower price and a lower interest rate from Toyota of Gladstone (no arguing, no hassle). Seth and Sean were very easy to work with and they even took the time to explain all of the truck's features before we drove off (which was about half an hour after they closed). I really cannot say anything bad about Toyota of Gladstone, in fact, I've already referred a friend of mine who's also looking for a Tacoma (yep, Broadway Toyota ... you've lost two customers and counting). More

I give Toyota of Gladstone excellent ratings. They really care about customer service and are concerned about the customer being completely satisfied with the product and the service. The experience really care about customer service and are concerned about the customer being completely satisfied with the product and the service. The experience from the sales department to the parts and service departments has been very good. I would return to this dealership to purchase another car. More

E-mail pricing caught my eye. Went to other dealerships to compare. They were not informative nor had much knowledge. Gladstone had a large inventory which was of interest even though I chose a car that wa to compare. They were not informative nor had much knowledge. Gladstone had a large inventory which was of interest even though I chose a car that was out of state. Both guys were very helpful, knowlegeable. If they didn't have the answers they got it. I felt the pricing was fair. More