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Toyota of Gladstone
Gladstone, OR
6,899 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
Learn more at https://bit.ly/3q0oqta.
Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,899 reviews
July 08, 2021
Dealership was very welcoming. Ricardo was extremely polite and helpful with great product knowledge. Despite the lack of inventory I was able to find the exact Camry that I was looking for . Paperwork polite and helpful with great product knowledge. Despite the lack of inventory I was able to find the exact Camry that I was looking for . Paperwork went seamlessly. More
by Burt Robinson
July 07, 2021
Roni was excellent and thorough throughout the transaction. She was definitely interested in making us satisfied customers. We had tried twice in the past few years to buy a car from Toyota of G transaction. She was definitely interested in making us satisfied customers. We had tried twice in the past few years to buy a car from Toyota of Gladstone only to be disappointed by poor salesman in the usual back-and-forth of old school car dealerships. The only reason we came back was when we met Roni, We knew we made the right decision. I would like to see your dealership get away from the back-and-forth negotiations and be straightforward with their customers. You nearly lost me in the past but your sales rep saved you. More
by geeescale
July 06, 2021
Lina was very helpful and patient with me as I tried to decide which vehicle to buy. She did follow-up with me each time I was in but did not pressure me. She was very friendly but efficient and figured decide which vehicle to buy. She did follow-up with me each time I was in but did not pressure me. She was very friendly but efficient and figured out what I wanted in a hybrid vehicle. Thanks again I would certainly recommend Toyota of Gladstone to anyone. More
by Roynjane
Employees Worked With
July 06, 2021
Lina was great. I took several months to finally decide to buy a car, and I never felt pressured into moving faster than I wanted. to buy a car, and I never felt pressured into moving faster than I wanted. More
by Ottben
July 06, 2021
Erik was very kind and very helpful throughout the entire process (everyone was)! Something I appreciated was that nobody was extra pushy or aggressive - they listened to our wants and came through. Than process (everyone was)! Something I appreciated was that nobody was extra pushy or aggressive - they listened to our wants and came through. Thank you! More
by karamrosemary
Employees Worked With
July 02, 2021
Austin always goes above and beyond helping our family of 3 Toyota Vehicles. He does it with a smile and with no 2nd thought, which is appreciated. 3 Toyota Vehicles. He does it with a smile and with no 2nd thought, which is appreciated. More
by Mr. Hawkins
Employees Worked With
Bryan Dowd, Austin Tsuruta
July 02, 2021
Roni was super helpful at doing as much as possible over the phone. Then when we arrived, we only spent 70 minutes in the dealership before driving away in our new car. the phone. Then when we arrived, we only spent 70 minutes in the dealership before driving away in our new car. More
by AG
Employees Worked With
David Chae, Roni Smith
July 01, 2021
I received excellent customer service from Cadell. Communication and follow up was outstanding. Brian in financing also was a great help in this process. Thank you Communication and follow up was outstanding. Brian in financing also was a great help in this process. Thank you More
by j.f.crawford
Employees Worked With
Cadell Crawford, Bryan Dowd
July 01, 2021
Excellent staff and service. Mike was friendly and very patient. It was extremely hot that day 115*, and still everyone had a smile for me. Thank you, I will recommend Toyota of Gladstone to everyone! patient. It was extremely hot that day 115*, and still everyone had a smile for me. Thank you, I will recommend Toyota of Gladstone to everyone! More
by thuggins
Employees Worked With
Mike Hill
June 29, 2021
I called in to say the cover and frame needed replaced on the passenger-side sideview mirror on my Toyota Prius. Sight unseen the service department quoted a cost of $145 for a cover that could be installed the passenger-side sideview mirror on my Toyota Prius. Sight unseen the service department quoted a cost of $145 for a cover that could be installed with my complimentary 5,000-mile service. At the service, I was told the needed frame (a sliver of plastic) would bring the cost up to $385. I thought that was pricey but I agreed the frame needed to be replaced. The part was ordered and I was told to return later that day. I do not live close by. When I returned I was told the entire assembly needed to be replaced for $675. At that point I walked away to seek estimates elsewhere. More
by harmony73
Employees Worked With
Seth
