Toyota of Fort Worth

In writing twenty five word minimum about Toyota of Fort Worth, I rate the dealership excellent. The prime reason is Doug, the most professional, courteous, competent service representative any customer cou Worth, I rate the dealership excellent. The prime reason is Doug, the most professional, courteous, competent service representative any customer could conceive. Thanks! More

If I could give this Toyota location 0 stars I would. After I got an oil change today, I realized that they stole 2 gift cards out of my car. I spoke to the service director (Jeff) who said he would have After I got an oil change today, I realized that they stole 2 gift cards out of my car. I spoke to the service director (Jeff) who said he would have the manger run the video tapes and follow my car. I’m disappointed in this location and it’s employees. It is strictly principle for me! The fact that someone with sticky fingers would take what’s mine, they had no reason to go through my items in my car. They only wash the outside not vacuum or clean the inside. I will never come back to this location. I will stick with the Burleson location! More

Had a miscellaneous charge of $9 for driving the car in and out of service area and waited 15 minutes to bring car up and finally had to ask service writer to bring my car that they had 3 hours for an oil and out of service area and waited 15 minutes to bring car up and finally had to ask service writer to bring my car that they had 3 hours for an oil change. More

Excellent service, Ruben is an amazing sales consultant. He listens to my needs and helps find the best vehicle for me. Ruben is very friendly and knowledgeable about the products he sells. I appreciate the He listens to my needs and helps find the best vehicle for me. Ruben is very friendly and knowledgeable about the products he sells. I appreciate the low pressure sales atmosphere at Toyota of Fort Worth. More

Great experience! Nick did a great job as always! The service for my car was finished in a timely manner and everything met my expectations! service for my car was finished in a timely manner and everything met my expectations! More

I got a marketing Flyer from them with a special trade in offer. however I did have to do some haggling to get a price close to the flyer offer. I guess this is what buying a new car is all about. They did n offer. however I did have to do some haggling to get a price close to the flyer offer. I guess this is what buying a new car is all about. They did not seem super customer service oriented, if I compare them to my experience at other Toyota dealers. However their overall service was very satisfactory. My advise if you go to them do your homework first, and have a price in mind that you want for your trade and you want to pay for the car. Everyone wore a mask however, I kept exiting the building when they asked me to wait at bargaining table, just to be safer outside. More

While my interaction with Austin was nothing but pleasant and professional (and has always been) I encountered two more reasons I will never purchase another vehicle from this dealership. In my initial order and professional (and has always been) I encountered two more reasons I will never purchase another vehicle from this dealership. In my initial order of a 2020 Toyota Tacoma TRD Pro there were multiple items wrong on the order that I waited 6 months to receive. Well outside the window promised. After acquiring a $47,000 vehicle I had my driver side turn indicator (blinker) go out/work intermittently within 90 days it took me three visits to the dealership to get someone to properly diagnose the problem and not falsely blame it on truck modifications. On the day I took it in for servicing I was assisted in a timely manner. We discussed pricing for a rim/tire upgrade that was proposed to me by a tire specialist less than 60 days prior. I was informed they would look into the ability to conduct the deal as that employee had been promoted out of the dealership. This dealership is well aware of my truck being fitted with an interlock system (intoxilator). I made it clear to all personnel handling my truck of the systems requirements and made myself readily available to conduct a system test or start up if needed. Just before receiving my truck Iwas informed that the original pricing agreement was not doable and informed my truck was ready. Upon receiving my truck back I discovered that my truck was in service lockout. This stems from missed tests/neglect of the interlock system. I immediately departed for a SmartStart service center to have a calibration done. Once I added an unnecessary 45 minute trip to my day (and wife missing work) I contacted multiple departments to start justifying the cause as this is a direct violation of my probation. All of this is due to the complacency by neglectful/lazy personnel. THIS DEALERSHIP DEALS IN MISINFORMATION AND PERSONNEL FAILURES. I WISH I WOULD HAVE BOUGHT MY DREAM TRUCK FROM ANOTHER DEALERSHIP AS THEY HAVE RUINED THE PROCESS EVERY STEP OF THE WAY. I TELL ALL WHO ASK, INQUIRE OR WILL FLAT OUT LISTEN DO NOT GO TO TOYOTA OF FORT WORTH. Should have paid $500 more for the deposit at Shottenkirk Toyota of Weatherford and gave them my business because rest assured I will NEVER give them another dime or recommendation. More

Good service department at Toyota of Fort Worth. Trevor is my service advisor and he is always on top of things. His communication about any routine service schedules and suggested repairs is outstanding. is my service advisor and he is always on top of things. His communication about any routine service schedules and suggested repairs is outstanding. I highly recommend Toyota of Fort Worth service. You won’t find better quality service anywhere else. The friendliness of all of the service department staff is a great change of pace from other dealerships I have dealt with in the past. When we left Phoenix to move to the DFW, we thought we’d never find a dealership as great as Auto Nation Toyota in Chandler. We have found one equally as great - Toyota of Fort Worth. More

Advisor Shanna provided great customer service. the length of time the tech took to repair my car was too long. Car was shaking afterwards driving length of time the tech took to repair my car was too long. Car was shaking afterwards driving More

Overall my experience at the Toyota of Fort Worth was great. The sales rep I worked with (Jairo Vargas) was by far the best I met across 10+ dealerships during my car shopping process. great. The sales rep I worked with (Jairo Vargas) was by far the best I met across 10+ dealerships during my car shopping process. More