Toyota of Deerfield Beach

I am a current Toyota lease customer and am reaching out regarding a frustrating experience I have had with my dealership while attempting to understand my lease-end options. My lease still has approxima regarding a frustrating experience I have had with my dealership while attempting to understand my lease-end options. My lease still has approximately 10 months remaining, and I have been trying to obtain general information regarding a potential lease buyout and financing options so that I can plan ahead. I fully understand that future financing terms cannot be guaranteed and that my credit profile and lender programs may change before the lease ends. However, despite multiple attempts to ask reasonable questions regarding potential financing scenarios, typical APR ranges for highly qualified borrowers, and lease-end purchase options, I have been unable to receive any meaningful information. Instead, I am repeatedly told only that my credit could change in the future or asked what monthly payment I would like to have. I am not requesting a financing commitment, approval, or guarantee. I am simply seeking general information that would help me make informed financial decisions as my lease approaches maturity. Additionally, when I attempted to escalate my concerns within the dealership, I was unable to obtain contact information for management personnel who could address the issue. My concern is not that the dealership declined to guarantee future financing terms. Rather, it is that they appear unwilling to provide even general educational information or reasonable estimates that would help a current Toyota customer understand available options. I would appreciate Toyota's review of this situation and clarification regarding whether this approach is consistent with Toyota's expectations for dealership customer service and transparency. More

He is one of the best person ever i met and very professional and friendly . professional and friendly . More

Este negocio realmente no se que le pasó pero no tienen ni la cortesia de limpiar los carros despues. De su mantenimiento yo soy un cliente muy viejo de ese negocio y he visto varios cambios y por eso hago ni la cortesia de limpiar los carros despues. De su mantenimiento yo soy un cliente muy viejo de ese negocio y he visto varios cambios y por eso hago este comentario yo empeze comprando cuando este dealer se llamaba King More

Excellent service. Service advisor Jaime Nadeau was very helpful by communicating very well to me throughout the process yesterday; as a result I felt very comfortable Service advisor Jaime Nadeau was very helpful by communicating very well to me throughout the process yesterday; as a result I felt very comfortable there and will certainly return. More

Excellent service, happy with your delivery and staff support. Five stars all the way thanks support. Five stars all the way thanks More

Jamie Nadeau and Jim Cymbryla were very professional and handled my issue and kept me updated through the whole process of painting my car. I would highly recommend this Dealership. handled my issue and kept me updated through the whole process of painting my car. I would highly recommend this Dealership. More

Lucas was extremely polite, friendly and attentive! His main goal was to ensure that I got the service that I needed for my car, while also informing me of potential service that I would need in the fu His main goal was to ensure that I got the service that I needed for my car, while also informing me of potential service that I would need in the future. This way I can plan to service my car when I can afford it. He privoded excellent service! More

Jamie Nadeau is excellent. .. Bonnie Shafer is superb... both are the best, he in service,she in sales .. Bonnie Shafer is superb... both are the best, he in service,she in sales More

Bonnie and Leo were awesome. Great experience . They make a great team. Love the price too. Great experience . They make a great team. Love the price too. More

I was able to get my car in for service at my desired time with Jamie, my service rep. All the work was completed in 2 hours or less. Jamie arranged for me a Lyft ride both ways. The dealership emailed a time with Jamie, my service rep. All the work was completed in 2 hours or less. Jamie arranged for me a Lyft ride both ways. The dealership emailed and texted me that my car was due for service. The coffee machine is great. Jamie is very professional, kind and caring. Other than the service being rather pricey, it was a good experience. Thank you. More