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14 Reviews of Toyota Of Pasadena - Service Center
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December 30, 2024
Toyota Pasadena is full of (1) the most unprofessional and under-qualified people that can't do basic math and (2) hate their jobs enough to blame their OWN customers for their mistakes. I have nothing to and under-qualified people that can't do basic math and (2) hate their jobs enough to blame their OWN customers for their mistakes. I have nothing to hide. Incident #1: Chris Ghattas was my service agent one Saturday morning. He finalized a set price below $1000 (which already included taxes) to cover my regular maintenance and brake fluid costs. I had him re-calculate everything at least 4 times (he was using a calculator EACH time) to confirm the total cost. He came up with a different total every time he was punching all the costs together on that calculator WHILE pointing at the screen down the list of maintenance tasks. This is basic addition that we are talking about. After he finalized the total and typed that into the system, I left my car at the dealership for at least 4 hours before I get a text from Chris saying "Can you call me back? I missed something 😞". Lo and behold, he tells me that the total is actually near $1000 instead of the original number we agreed upon. I was upset about the sudden increase. Chris was rude to me over the phone, laughing at my angry reaction, and provoking me with these statements: "Dude, I've been in this game for 23 years. You can't win this argument with me man. Take it or leave it, sweetheart." Since he wanted to call me names and act so tough and so condescending over the phone, I went to the dealership myself so he can try to say everything to my face in front of Rosie and Luis (the Service Manager and Service Director). Rosie helped me out and after hearing my situation, she walked me over to Chris's desk to sort everything out. Chris proceeded to be outright rude to me, "I thought you were cool, I had so many discounts in line for you". Acting as if that phone call had never happened. Trying to cover his scam tactics by saying "I'm a human, I make errors." And? I'm a human, my time is precious, and my money is NOT a joke. So why would it take you 4 hours to realize you were missing something that you forgot to add (WITH a calculator too)? Do you not know how to use one? Complete xx tactic. Makes me question his level of education. Did you xx your way to get the job at this dealership too? The total price I ended up having to pay was lower than what Chris and I discussed originally. They both wanted to add taxes outside the total cost but I was NOT having it. I was sick and tired of their gimmicks. Chris himself was the one who told me there would be no taxes outside the total cost. There is no way I'm letting that slide. You can't play games with me like that. Rosie dropped off the final paperwork I had to sign and the taxes were already included in the total cost. So no hidden tax fees. I was satisfied. After I had ALREADY signed the paperwork for payment, Chris tried to snatch that same packet from me in an effort to change it back to the $1000 total. How unprofessional. You deceive your customers and treat them with utmost hostility after they bring your manager over? Get your rude, disrespectful, and sexist behavior checked. It is concerning. Your degree of intelligence violates what Toyota stands for. You're at the wrong place. Rosie directed me to another service agent to finalize my payment since Chris proceeded to be hostile towards me. Incident #2: Service agent (Miguel Santiago) and a technician (Fern Ramirez) claimed that one of my wheels was aftermarket and not OEM after a freeway incident. I drove all the way back to that repair shop and they confirmed that SAME wheel was OEM (with a verified Part Number). If your own technicians can't distinguish what car parts are OEM vs aftermarket, there is something seriously wrong about how you train/recruit your employees. I have the paperwork to prove this. Your techs clearly don't know what they're doing. Don't lie to me and waste my time. More
by Kim M
Employees Worked With
Other Employees :
Chris Ghattas, Rose Rosales, Fern Ramirez, Miguel Santiago, Sam Symes, Haide Camacho
August 31, 2023
I brought my RAV 4 in for a paint inspection and the customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very im customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very impressed. I cant More
by aljballew
Employees Worked With
Stephanie Reyes
June 01, 2023
Haide Camacho is a scammer, strong arm my mother during her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tire her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tires (under 5k miles use) needed rotation as well. At the end, my mother was charged $202 dollars for a oil change and tire rotation. But online this service is advertise at $69.88 (Oil change only), so our tire change cost $100. You can find photos and proof on yelp review page More
by e.viera55
Employees Worked With
Haide Camacho
April 21, 2022
Took our 2010 Toyota Prius in for a $140 diagnosis. Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show t Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show the parts and cost for each item. Just a summary of the $5,015 bill. It would be nice if they gave the entire name of the part and it's cost. I won't be going back there again. I don't recommend Toyota Pasadena at all. More
by not sure
Employees Worked With
Don't remember the name
August 03, 2021
Great customer service MOLLY, Manager at Toyota in Pasadena Ca. Thank you for all your help,and professionalism, I do appreciate you. You were so very helpful. Pasadena Ca. Thank you for all your help,and professionalism, I do appreciate you. You were so very helpful. More
by Maria of Pasadena Ca.
Employees Worked With
Molly Manager at Toyota Pasadena Ca.
June 26, 2021
Great job Dave. Brought the wife's Rav4 in for service. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. More
by reddman7982
Employees Worked With
Dave service advisor
April 26, 2021
Great Customer Service, but buyer beware! (Service Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services c Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services completed on the Tundra and asked if they can check out my brakes. After a few hours of waiting at home I get a call saying that the car is done and the front pads and rotors need to be replaced and it if I didn't want to change them now it would be $75 Dollars for the inspection!. BUT! If i did change them now they would waive the inspection fee and charge me $515 for new front brake pads and rotors.!!!!!!! Now Ive owned a few Toyotas over the years and one thing they always pride themselves on is their "Multipoint Inspection" at every service, which usually includes inspecting wear and tear on tires and brakes. When I asked them about why Im being charged $75 for something they do for free they said "it was a wheel off inspection". When I asked what they found in their inspection they said "The front pads and rotors show heavy signs of use". After I refused to have them replaced by them I asked my service rep to let me speak to his manager. When I spoke to the service department manager I asked again why am I being charged $75 for an inspection that is usually free. He argued that there was no regular service done on the truck to warrant a free inspection. I then tried to clarify what is the difference between their "Multipoint Inspection" to the "Inspection Fee" and the manager said that the "multipoint inspection is just visual inspection of the tire and brakes with the wheel on, when they have to remove the tire it cost $75 dollars". Since they said that the "Multi Point Inspection was just a visual inspection", I asked why would you remove the wheel if you can see the brake pads and rotors through the rim? Then, when I countered his "no regular maintenance was done on the truck" argument with the two Federally Mandated Recalls that were required for the truck, is when he asked me to come in and speak to him personally. Initially at first I refused because of the bad reputation service departments have with overcharging people for routine maintenance, but I had to get the truck anyway and so I agreed But before I even agreed to speak to him, I mentioned that I'd be writing a review on this situation. I showed up a few minutes later expecting nothing to happen but then the Manager proposed a deal, as soon as I walked in. His deal was that he would allow me to take the truck free of charge, if instead of a negative review i posted a positive one. I agreed but only to get my truck. I got the truck back with out a charge and now Im writing this to warn everyone. DO NOT GO TO TOYOTA PASADENA FOR ANYTHING!!!!!!!!!! People have a right to walk into a dealership and be shown the same respect they were shown when they bought the car, I dont expect to go to a dealership and have to fight for trivial things such as a visual inspection. For me I will be canceling my extended warranty and I will be finding a local mechanic I can trust and build a relationship with to work on my truck. I wont stop buying Toyotas just yet but I will never bring my cars to be serviced at Pasadena Toyota ever again and will definitely never purchase any vehicle from them. Id rather go to Longo Toyota or Glendora Toyota and try them out before using Toyota Pasadena ever again. Recap: Toyota Pasadena will do what they can to make the customer happy but they will rob you blind or make you fight for it in the process. There is a sayin in this business that goes "when you buy a car, you date the sales department, but you marry the service department" I wonder how that even came about. More
by docespino31
Employees Worked With
Mitch (Service) Kevin (Service Dept Manager)
December 05, 2020
Mitch in service is great. He took great care of the wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. More
by Tom R
Employees Worked With
Mitch
