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Toyota Pasadena
Pasadena, CA
124 Reviews
At Toyota Pasadena we offer outstanding service throughout the buying experience. We are here to provide information and test drives before you decide what you'd like, we are here to work with you once you have your heart set on a vehicle, and we continue to be here for you after you own the vehicle and come in for servicing. What's the key to our outstanding service? Simple, first we listen and then we provide information and suggest solutions. That's our process, it's simple and it's transparent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 124 reviews
May 03, 2012
By far the best car shopping experience we've ever had. Elcer Hernandez of Toyota of Pasadena made this experience very easy and we did not feel pressured into purchasing a vehicle. He asked us what we wer Elcer Hernandez of Toyota of Pasadena made this experience very easy and we did not feel pressured into purchasing a vehicle. He asked us what we were looking for and he found EXACTLY what we wanted. The right model, color and options for our new vehicle. He gave us a quote via e-mail and even matched a competitor's price. Elcer fully explained the functions of the vehicle and even connected our bluetooth to our new vehicle and explained how it worked. Again, no hassle and no pressure while at the dealership. Elcer is very professional, friendly and VERY knowledgeable of the vehicles he is selling there. I would TOTALLY recommend Toyota of Pasadena and HIGHLY recommend Elcer Hernandez. Thank you Toyota of Pasadena for giving us a great deal and great experience in buying our new car. More
by Delmy73
Employees Worked With
Elcer Hernandez
April 21, 2012
It feels more like a used car sales lot, than a dealership. They take long to do the work, try to sell you what you may not need. They tell you the car will be washed, but when they bring the unwas dealership. They take long to do the work, try to sell you what you may not need. They tell you the car will be washed, but when they bring the unwashed car to you, they hope you will not want to wait more than you already have and leave. More
by viggenz
Employees Worked With
Service desk
February 26, 2012
Bought my scion Tc from Brian Davini....great sales manager; helped make my decision easier, went over the whole car with me and put my mind at ease that i would be safe...Even convinced my mom that I manager; helped make my decision easier, went over the whole car with me and put my mind at ease that i would be safe...Even convinced my mom that I was buying a great car. If you want a a helpful honest person, I highly recommend him! More
by lbgirl
Employees Worked With
brian davini
December 31, 2011
Raymond Kwong is extremely rude, condescending and a disgrace to customer service. He talked to me like I was stupid as well as lied to me and made me waste my time. disgrace to customer service. He talked to me like I was stupid as well as lied to me and made me waste my time. More
by aimeelee13
Employees Worked With
Raymond Kwong
