Toyota Cleveland Heights

"Great Experience" This is my second lease through Motorcars, and what an easy experience I had. My sales associate Stephanie Kariotakis contacted me and set up an appo This is my second lease through Motorcars, and what an easy experience I had. My sales associate Stephanie Kariotakis contacted me and set up an appointment to turn in my lease. The process was so much easier then I thought it would be. Stephanie knew what I was looking for and wasted no time finding me the perfect Highlander (Which I am So happy With). The finance department had all of my paperwork ready to go and the best part is they had an Allstate insurance rep onsite to help with the transition of my new car. Motorcars is the place to buy a new or used car. Give them a try I guarantee you wont be disappointed. More

Above and Beyond! Stephanie Kariotakis guided me through the process of returning and leasing a new Camry. Unsure as to what I really wanted, Stephanie was very knowle Stephanie Kariotakis guided me through the process of returning and leasing a new Camry. Unsure as to what I really wanted, Stephanie was very knowledgeable, helpful and patient in helping me to find the right vehicle. She went above and beyond in her efforts to ensure that I was satisfied. I love my Camry and would highly recommend Stephanie and the Motorcars team! More

new corolla This our second Corolla. We were very happy with our sales person, and the dealership itself. We've always had our cars serviced at Motor Cars Toyota This our second Corolla. We were very happy with our sales person, and the dealership itself. We've always had our cars serviced at Motor Cars Toyota and been very happy. So we decided to purchase here. Our sales person was patient and helpful. More

Great Ride and Excellent Service I have been here for the first time and have purchased my new TOYOTA CH-R from here , the gentleman GIM DONNELLY has helped a lot in getting my new ca I have been here for the first time and have purchased my new TOYOTA CH-R from here , the gentleman GIM DONNELLY has helped a lot in getting my new car with color of my choice. I am so happy to have my fantastic car from this dealer. Everyone was so friendly and quick. More

Lease of new Camry. Antonio Morson was very helpful. Process went very well on a lease of new Camry. Antonio Morson was very helpful and supportive throughout the process. Third car I have leased through Process went very well on a lease of new Camry. Antonio Morson was very helpful and supportive throughout the process. Third car I have leased through Motorcars. More

Great Experience We now have 2 Toyota cars, a 2016 RAV4 and a 2019 Carolla SE. We bought both with Mario, no pressure, lots of good info, fast paper work. Finance was We now have 2 Toyota cars, a 2016 RAV4 and a 2019 Carolla SE. We bought both with Mario, no pressure, lots of good info, fast paper work. Finance was very easy and fast. Every person there is Friendly and Courteous. More

Great place! Greqtbselection of,cars, super friendly people to,work with. They listen to what you want, find the perfect,vehical for your needs and get you driving Greqtbselection of,cars, super friendly people to,work with. They listen to what you want, find the perfect,vehical for your needs and get you driving fast. Ive bought two cars there now and will continue to buy there in the future. Thanks! More

Great buying experience This is the second car I have purchased here. I drive from Lorain County to go there because of the great service and price I receive. This is the second car I have purchased here. I drive from Lorain County to go there because of the great service and price I receive. More

Great pre-purchase help, even with odd requests Rob Kanfer helped me greatly by sending additional photos of a car I was interested in. I live far away from their location in Ohio but was looking fo Rob Kanfer helped me greatly by sending additional photos of a car I was interested in. I live far away from their location in Ohio but was looking for a specific older model vehicle with low miles which I found online at Motorcars Toyota. Rob took photos underneath the car at my request and even made a short video of the engine starting and the backup camera in operation. Very helpful! I didn't end up buying the car for other reasons and he was very gracious when I let him know, there were no bad vibes at all. I would shop here again and call Rob. More

I was taken advantage of This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even though we typically buy our tires from Sam's Club, my husband priced the 4 tires at Motorcars and thought about $1000 out the door was fair. When I stepped out of the car, the service advisor, I believe, Dave Taylor, asked me if I also wanted an alignment. I asked if it is typically done when new tires are installed, and he said, "Yes." I said, "OK." Later on he came and told me I needed a new engine air filter and also a cabin filter. He didn't show me the "dirty" filters, but I trusted him, so I agreed. When I got home I told my husband the bill was a bit over $1300. He was shocked. He said there was no way it needed an alignment at 14,095 miles. He asked if I was given a print out of the before and after alignment. I wasn't and didn't know enough to ask for one. He asked if I was shown the "dirty" filters. I wasn't. Until we got this new Toyota, we always took our vehicles to a local mechanic who NEVER replaced anything too soon. I showed Dave the coupon I printed out that I was emailed and asked if anything applied. I thought I would at least get the small amount off that I have noticed in previous emails for various jobs done by the Service Dept. Maybe Dave didn't know about those. My husband went back the next day, and the best he was offered was a credit on a future visit. My husband said we would never return. But, I did return 2 days ago, because every time I started the car, I got the message that "Maintenance was required." Obviously, the person who did the maintenance left out that final step. The Valet that called me into the garage, took care of that final detail. More