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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140
Today: 7:00 AM - 6:00 PM Open Now
View All Hours

468 Reviews of Town East Ford - Service Center

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August 31, 2024

JIM is the man! !! Luis Lopez is the man!!! No words to describe these two!!! Because they’re that AWESOME!!!! More

by Mandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim & Luis lopez
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Sep 03, 2024 -

Town East Ford responded

Thank you for the amazing feedback! We’re thrilled to hear that Jim and Luis have exceeded your expectations. We’ll make sure to pass along your kind words to them—they truly are awesome! If you need anything else, don’t hesitate to reach out. We look forward to seeing you again!

August 31, 2024

Always quick friendly and efficient went in for a simple state inspection barely had time to sit down and they were calling my name that my vehicle was ready More

by BWOOD0503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey stroney,jaclyn thomas
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Sep 03, 2024 -

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that your state inspection was handled quickly and efficiently. It’s great to know you had a positive experience with our team. If you need anything else or have any further questions, feel free to reach out.

August 30, 2024

Fantastic service. Edgar is the best. He really took care of my needs and did a super great job. I will recommend him any day. I will always use Town East Ford’s S More

by Nickandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob T Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Edgar provided you with fantastic service and took great care of your needs. Your recommendation means a lot to us, and we’re glad to know that you’ll continue to trust our Service Department. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

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August 30, 2024

I take a lugnut off everytime to see if they do this "multi point" inspection. They never tell me about it. More

by donaldccaulkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Town East Ford responded

Thank you for bringing this to our attention. We strive to provide thorough and transparent service for every customer, and we apologize if our multi-point inspection process was not properly communicated to you. Your feedback is invaluable, and we take it seriously. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com so we can better understand the situation and ensure that all aspects of your service experience meet your expectations. We appreciate your business and hope to address your concerns promptly.

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August 30, 2024

I was very pleased with my service person and great personality. He explanation of the service they provided. More

by rogeis hayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Town East Ford responded

Thank you for your kind words! We’re delighted to hear that you were pleased with your service and found the explanation of the service to be thorough. If there’s anything more we can do for you, please let us know. We look forward to serving you again!

August 30, 2024

I always have great service and everyone is very friendly and helpful. They keep in updates More

by RUTHCHAPTER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguirre
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Sep 03, 2024 -

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear that you consistently have great service and find our team friendly and helpful. Keeping you updated is a priority for us, and it's wonderful to know that we're meeting your expectations. If there's anything more we can do for you, please let us know. We look forward to serving you again!

More
August 29, 2024

Great service! I was able to get in and a rep greeted me. I was informed about the status of my vehicle in a timely manner. The work looked great! More

by KNIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re delighted to hear that you received great service, were greeted promptly, and kept informed about the status of your vehicle. It’s wonderful to know that you’re pleased with the work done. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

More
August 29, 2024

Good quick service. Representative was very friendly and polite. Seemed very competent about what he was doing and saying. More

by DCWILLTRUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Town East Ford responded

Thank you for your feedback! We’re pleased to hear that you experienced good, quick service and found our representative friendly, polite, and knowledgeable. We strive to provide excellent service and it’s great to know we met your expectations. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

More
August 29, 2024

It's was a fast service. I was very happy about that. Edgar was very nice More

by belinda_grace19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
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Sep 03, 2024 -

Town East Ford responded

Thank you for your feedback! We’re glad to hear that you were happy with the fast service and that Edgar provided you with a positive experience. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

August 28, 2024

Helped me through the process and always take care of my tires when bringing it in. Jim and Christa are all five stars in my books!! More

by ANTHONY.GUTIERREZ2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim and Christa in the service section
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Aug 29, 2024 -

Town East Ford responded

Thank you for your positive review! We're delighted to hear that Jim and Christa provided you with excellent service and took care of your tires. Your satisfaction is our top priority, and we appreciate your business.

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