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Tony Serra Nissan
Cullman, AL
1,799 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Verified Customer
November 21, 2021
The employees are very courteous and knowledgeable. Our last service appointment...they took care of the issue we had with our car in timely manner...We were very pleased with this dealership. last service appointment...they took care of the issue we had with our car in timely manner...We were very pleased with this dealership. More
by Rogue21
Employees Worked With
Shawn Gay
November 18, 2021
They never fixed my problem with my car . The manager Fred was very unprofessional and unethical. I was told if the problem wasn’t fixed I was going to get a refund . He refused to do it and offered me Fred was very unprofessional and unethical. I was told if the problem wasn’t fixed I was going to get a refund . He refused to do it and offered me free oil change to compensate for it which it had nothin to do with my car issue . He never apologized and was rude and a bully. Also the whole service department is very unprofessional. They have no customer service skills . They don’t greet customers, they seem lost , their mind wondering about something else and don’t focus on listening to customers. The 2 times I was there the cashiers were always on their phone never once say hi or smile or acknowledge people when they walked in. Such a sad place but with a manager like it all makes sense . Please find better manager , find someone educated with better management/communication skills . Im sure that could solve why your parking lot is empty with no customers . Also I will spread the word so other people don’t make the same mistake to go to get rip off . More
by AARONPECINA
Employees Worked With
Fred Crutcher, Levi Hicks, Shawn Gay
November 17, 2021
Fast thorough service. The service department guys were great! Everyone that we came in contact with was nice. Helpful cashier. great! Everyone that we came in contact with was nice. Helpful cashier. More
by Bkkstokes
Employees Worked With
Both ladies at cashier were great, Levi Hicks
November 14, 2021
Great service department. You are very important to them even after the sale. A wonderful place to do business even after the sale. A wonderful place to do business More
by kj4bjy
Employees Worked With
Cindi Burns, Fred Crutcher, Michael Al-Dijaili, Zachary Bowling, Levi Hicks, Shawn Gay
November 06, 2021
Shawn was excellent, he made sure to call when my tires came in even though they were very busy. When I came in that afternoon, it wasn't quite as busy and they got my new tires put on within an hour. He o came in even though they were very busy. When I came in that afternoon, it wasn't quite as busy and they got my new tires put on within an hour. He offered to help with the payments by offering a new program that allows me to pay over time. He didn't miss a beat! I have had bad experiences with some Nissan dealerships (with poor customer service) in the past but this will be the one I go to from now on! I am highly satified. More
by crazycarter21
Employees Worked With
Shawn Gay
October 31, 2021
Robert was great and got it done. Got a 2020 titan, love it! Thanks! My 3rd nissan bought here. Great product and great service! it! Thanks! My 3rd nissan bought here. Great product and great service! More
by davideady0814
Employees Worked With
Robert Turner in sales, 5 stars, Fred Crutcher, Dylan Bullard
