Tonkin Wilsonville Nissan

Roberta Martinez from the moment we called to buy a new Nissan Versa treated us with respect and efficiency. What was promised was delivered. We were suprised when we arrived to find our cute little Niss Nissan Versa treated us with respect and efficiency. What was promised was delivered. We were suprised when we arrived to find our cute little Nissan Versa in their nice shop with a message on the white board congratulating us on our purchase. It was nice to see that even though we weren't buying a high end car we were treated like royalty. We live in Battle Ground and chose to drive all the way to Willsonville because the Vancouver Nissan Dealers couldn't follow through and wasted our time. We were pleasantly suprised and delighted with our service at the Nissan dealership in Willsonville. We would gladly give repeat service and reccomend to others. More

Called and e-mailed with Tim Wright. I drove all the way to Wilsonville from Kelso Wa because I believed Mr. Wright on a price and payment quoted to me by Tim Wright. I ended up walking out, only after bein to Wilsonville from Kelso Wa because I believed Mr. Wright on a price and payment quoted to me by Tim Wright. I ended up walking out, only after being told by Mr. Wright that I wasted HIS time. After I got home, I had a message from him saying that he had accidently given me the wrong registration. Sure enough, I looked, and he had given me someone elses registration, with their private information and everything. But all ended well, I recieved a call from Allen Webb Nissan, and they treated me wonderful, I got the car I wanted, at the cost and payment they said. I would never go back to Wilsonville, but highly recommend Allen Webb, and ask for Joe. Everyone there is so nice. More

I really appreciate the terrific service I received when I took my car in for an oil change this morning for the 1st time at Tonkin Wilsonville Nissan. Chad McKay, my service advisor, was very nice and lis I took my car in for an oil change this morning for the 1st time at Tonkin Wilsonville Nissan. Chad McKay, my service advisor, was very nice and listened to my many questions. He was extremely patient as well. He really made me feel like I was a valued client! He even remembered that I called a couple days ago before my visit and that was really nice. The waiting room was clean and didn't smell like smoke. He looked up my year of Nissan Pathfinder to see if there were any recalls for anything just in case. I didn't have a long wait at all to have my oil changed either. I am definitely coming back and also recommending Tonkin Wilsonville Nissan to my friends! Thank you! More

I recently purchased a used vehicle at Tonkin Wilsonville Nissan. I spent a lot of time researching cars and dealerships on the internet and was initally attracted to this dealership because the used cars w Nissan. I spent a lot of time researching cars and dealerships on the internet and was initally attracted to this dealership because the used cars were high quality and fairly priced. I was very impressed with the superior level of customer service that was provided at the dealership. All of the employees of Tonkin Wilsonville Nissan were both friendly and respectful. I never felt pressured to make a purchase. They were willing to negotiate and I feel that I got a good deal. The finance department did an excellent job of presenting all of my options and securing a loan. I was very pleased with the entire experience and felt that the entire process was well executed on their part. This was by far the best car buying experience that I have ever had. More

I took my Murano in and was surprised that Scott and Bill are no longer in the service dept. I dealt with Ronita. I didn't get a call about the status of service for over half day. I had to call her to see w are no longer in the service dept. I dealt with Ronita. I didn't get a call about the status of service for over half day. I had to call her to see what was going on with my Murano. After three times calling the service department someone finally picked up and then put me on hold to get Ronita. I was on hold for over 5 minutes and tossed around several departments. Ronita finally picked up but I still didn't know anything about my car! She then put me on hold again for several minutes before she finally told me that my car needed over $2500.00 worth of work. I couldn't believe it. I asked her to do nothing else and have my car ready in hour for me to pick it up. When I got there my car and paper work were still not ready so I got to hear about 10 minutes of her personal life and some Toyota. I just wanted my car and paperwork. After the fiasco I took my Murano to another dealer who fixed it for $155.00. I will never take my Murano back to Wilsonville. More

Scheduled and brought my 2010 Xterra in for a 1pm service appointment (oil change and noise check) for Saturday January 7th. After almost an hour of just sitting they started working on the car, Scott the s appointment (oil change and noise check) for Saturday January 7th. After almost an hour of just sitting they started working on the car, Scott the service manager came in to the waiting room at that time to tell me that my car (which is just shy of its 2nd birthday and has 23k miles) needs a new battery. The car is well taken care of and all scheduled service appointments have been performed at the same time as scheduled. I take care of the car, to have a battery go out at less than 2 years is a bit concerning, especially since I had to pay $50 for a new one. The worse part of the the experience though is waiting 1 1/2hrs for an oil change and battery replacement, and they didn't even fix the noise my heater blower was making. The service manager was able to replicate the noise but I could not, so they didn't fix it? Then I mentioned to Scott that the whole process took quite a bit longer than I was expecting. He said that everyone seemed to bring their cars in for oil changes on that day. I mentioned that I had a 1pm appointment and he said that they don't book service appointments for oil changes and doesn't know who would tell me that I had a 1pm appointment. What was weird though is when I arrived at 12:50 they were expecting me and already had the work order drafted up. I mentioned that I didn't think I would come back to that dealership for service and Scott just shrugged and didn't say anything, didn't even apologize for the wait or reassure me that my car isn't a piece of junk, awesome! More

Wilsonville Nissan is awesome! Just bought a 2012 Sentra SR Special Edition. Roberta Martinez was the rep. who assisted me. After emailing and talking to several dealers (Nissan and many others), I chose Wi SR Special Edition. Roberta Martinez was the rep. who assisted me. After emailing and talking to several dealers (Nissan and many others), I chose Wilsonville Nissan for 2 reasons: 1) Their "After Christmas Sale" and 2) Roberta's friendly and honest communication. It's a very nice "car buying" experience. Thanks Roberta! and Thanks Wilsonville Nissan! More

Our experience at Wilsonville Nissan was FaNtAsTiC and so was our sales associate, Roberta Martinez!!! We had been shopping around town trying to obtain a deal on a Nissan Juke. We visited the Beaverton Nis was our sales associate, Roberta Martinez!!! We had been shopping around town trying to obtain a deal on a Nissan Juke. We visited the Beaverton Nissan and were only frustrated and disappointed. Although the sales associates were nice there, their sales skills had much to be desired. Roberta, on the other hand, was extremely professional, knowledgeable and efficient! We explained to her, over the phone by the way, just what we wanted, and she not only located our Juke (and the specific color we wanted), but was able to lower the sales price due to a current sale at Wilsonville Nissan. It was a win-win situation for ALL! We drove away, HAPPILY, in our Juke, and Roberta made a profitable sale! Everyone at Wilsonville Nissan were kind and extended an "at home" welcome, inviting us to freely call whenever a question or concern should arise regarding our new Juke. What more could we have asked for???!!! Our experience was absolutely perfect!!! :)))))) Thank you Roberta, and thank you Wilsonville Nissan!!! More

Wilsonville Nissan Service was great when doing simple oil changes however when presented with a more challenging problem they failed miserably. When speaking with Ronita the first time around (May 20011 oil changes however when presented with a more challenging problem they failed miserably. When speaking with Ronita the first time around (May 20011) I felt she wasn't listening, frequently interrupting to agree with something I wasn't saying. When they were unable to replicate the problem she suggested I take a video bringing it in when the issue returns. In October 2011 I brought it back with video, this time Scott informed me video wouldn't do any good, the dealership would have to visibly see the issue before doing anything. A frustrating conversation with Scott on October 20th ended with him stating that they couldn't do anything more for me suggesting I may have to wait until the problem worsens. There wasn't any attempt to think outside the box, falling back on needing to replicate the issue. At this point I was unsatisfied with the problem solving exhibited by the Service Staff. While compassionate with Wilsonville Nissan's challenge with sending a Tech out for a 4 hour drive just to replicate an issue, waiting until the transmission failed was not a reasonable approach to resolving the matter. I asked to speak with Bill the service manager, confirming Scott had my phone number, to which he agreed. While waiting for a call from Bill I began to wonder if I over reacted to the situation and wondered if other dealerships would give me the same, "we have to see the issue before doing anything" response. After waiting more than a week for Bill to call, I called another dealership in the Portland metro area, described the issue and the challenge with replicating the problem expecting to hear the same "we have to see the issue before doing anything" response. Unexpectedly after a few minutes checking with a service tech, bulletin # NTB-10-150 was suggested as a possibility, based on my description and the verbiage within.... NISSAN: MIL IS ON AND/OR SLOWER THAN NORMAL ACCELERATION. SLOWER THAN NORMAL ACCELERATION FROM A STOP AT TIMES, IF IT SHOULD OCCUR, HAPPENS MORE COMMONLY WHEN THE VEHICLE HAS BEEN DRIVEN FOR AN EXTENDED PERIODS AT HIGHWAY SPEEDS. They have ordered the parts with out seeing the car, indicating they will schedule the work to be performed when they arrive. More

Jay was very straight forward and personable. John took alot of time to answer my questions. I felt very comfortable buying a car here! Thanks~~ alot of time to answer my questions. I felt very comfortable buying a car here! Thanks~~ More