Toms River Volkswagen

Excellent experience This was an excellent experience. The guys were funny, polite, knowledgable, and honest about everything. They made me and my family feel very comfor This was an excellent experience. The guys were funny, polite, knowledgable, and honest about everything. They made me and my family feel very comfortable. Definitely recommend this dealership to everyone! More

They Made the IMPOSSIBLE, POSSIBLE!!! The alternator failed on our 2 month old 2014 Jetta while we were vacationing and visiting family in South Jersey. We were 700 miles from home and we The alternator failed on our 2 month old 2014 Jetta while we were vacationing and visiting family in South Jersey. We were 700 miles from home and were already in a very stressful situation. To make matters worse, we learned that the part needed to get us on our way was on a national backorder - a nightmare situation to say the least! From the moment we walked in the door, Mike put us at ease and assured us that he would help get us home. He got everyone around him to make the impossible, possible! He went far beyond the limits of customer service and acted on our behalf as if he was part of our family. We spent almost the entire day at the dealership waiting for a miracle to happen, while Mike was on the phone with corporate, running around the dealership, asking employees to help with our case and possibly stay after their shifts - he did EVERYTHING that he could to fight for us so we could get the part we needed somehow so we could make our 700 mile ride home the following morning. Mike went absolutely above and beyond and far exceeded our expectations. We got the part we needed, and we are happy to say that our drive home went smoothly! The Jetta is still running as it should! We cannot thank Mike and his team enough for their help!! A special thanks also goes out to the Parts Manager for all of his help and the Service Tech for staying late to fix our car! There aren't any words to express our gratitude to all of you! Thanks so much again, Mike! God Bless! More

Easy transaction.. Thanks I stopped into World Volkswagon knowing which car I wanted to see. The dealer Chad Lorenzo came right up us with a smile and offered his help. He made I stopped into World Volkswagon knowing which car I wanted to see. The dealer Chad Lorenzo came right up us with a smile and offered his help. He made us feel comfortable and at ease about the transaction. He made the transaction go very smoothly and I drove the car out of the lot that day feeling we both were happy More

TDI = Totally Did It! (LOL) World of TR "Totally Did It" for me. I walked in with one car on the brain ** 2014 JETTA TDI ** and Steve Alfano Jr. and World VW of TR delivered exac World of TR "Totally Did It" for me. I walked in with one car on the brain ** 2014 JETTA TDI ** and Steve Alfano Jr. and World VW of TR delivered exactly what I was looking for and within a couple $$ of the low ball internet price that I came in with! Steve was friendly and seemed genuinely concerned about what I wanted. The entire buying process was much less painful than I expected and in comparison much better than other local dealerships I have bought cars from. The experience would rate in the top 1-2 that I've had while purchasing 4+ new cars in these various dealers over last 10yrs. The showroom is kinda sorta small, but has what it needs to get things accomplished. Generous with offers of bottled water and some continental style baked goods to munch while you're waiting for various stages of the buying experience. I have not yet had the pleasure (hopefully) of dealing with the SERVICE area, but looking forward to being treated like VIP as promised. Hope I am satisfied with service as much as I was showroom. Thanks Steve A. and will try and send you a customer or 2 for reference and treat them like you did me! More

Great Price and Great Service I went into World VW with a quote from the Internet and much personal research on the Nissan Cube that they had as a used car. It stated no haggle pr I went into World VW with a quote from the Internet and much personal research on the Nissan Cube that they had as a used car. It stated no haggle pricing and that's what I expected and exactly what I received when I left. If not for the customary paperwork I would have purchased the car within 15 minutes. I was very happy with Harold Fritz our salesperson and his willingness to help us get a great deal. More

What buying from a dealership should feel like First time ever buying straight from a dealership. The whole place was friendly and comfortable to be in, everyone knows exactly what they are doing a First time ever buying straight from a dealership. The whole place was friendly and comfortable to be in, everyone knows exactly what they are doing at this dealership and they have all the info in the top of their heads ready to go. I bought my car from Steve Alfano Jr. and he was very relaxed and took everything slow and answered all the questions we had perfectly. Couldn't ask for a more better experience. More

Excellent Customer Service I want to thank Joe Wajda for everything he did to expedite the solution to my problem. I had bought a vehicle and was on a road trip when I had gotte I want to thank Joe Wajda for everything he did to expedite the solution to my problem. I had bought a vehicle and was on a road trip when I had gotten a bad pulsation in my brakes and had to go to a local repair shop to have brakes done. Joe made sure I was reimbursed for all of the money I had to take out of my pocket. It's great commitment to customer service that will make me come back to World Volkswagon of Toms River. Thanks again Joe your service was very appreciated . More

VW for a better price than a Hyu**ai Great price with a lower payment than I asked for. Excellent experience and we were only at the dealership for an hour. Fastest car buying experience Great price with a lower payment than I asked for. Excellent experience and we were only at the dealership for an hour. Fastest car buying experience ever. More

Service Dept I bought my car at another dealership but did my service work at this Toms River location. I've been here 2-3 times already & had horrible experiences I bought my car at another dealership but did my service work at this Toms River location. I've been here 2-3 times already & had horrible experiences. The first one was when I had to do my 20k free maintaince. I waited over 5 hours!! After 2 hours of waiting I wanted to see what was taking so long, oil change & tire rotation should not take that long! The guy told me that they were busy, okay, understandable, more than half way waiting within the 5 hours, I went up 2 more times & the guy at sales told me that they were doing a water pump. I told the guy if that was the case then I would have dropped my car off & came back, I've been waiting 5 1/2 hours & I want my car. Another 20 mins go by & I finally get my car back. The second time I did my 30k maintaince and this time I waited over 3 hours which is ridiculous for oil change & tire rotation. As soon as I get home, my tire light went on, I cleared it thinking that no one reset it, the next morning as I'm leaving work in Red Bank, I noticed that my tire light was on again. So I went to the gas station to put air in it & I noticed that there was a bubble in my rear tire!! My boyfriend works in a car dealership, I know how things work, it's a hazardous thing for something that this to happen & that NO ONE mentioned it to me!! The techs marked the bubble with a yellow marker but not one person came to me & told me. As far as I know, that's not okay from a dealership, you need to let the customer know & in this case I was not informed at all! I commute to red bank & jersey city everyday you need to let your customers know, god forbid something bad happened while I was driving on the parkway or turnpike because of an air bubble on a tire that your techs did not mention to me. I hope the next time I come in, it's best customer service. More

great service Great service great people. We knew what we were looking for colors options told them they said they had some and would show us all so we could decide Great service great people. We knew what we were looking for colors options told them they said they had some and would show us all so we could decide we found we bought we happy More