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Tomball Dodge Jeep Chrysler
Tomball, TX
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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355 Reviews of Tomball Dodge Jeep Chrysler
November 03, 2026
I brought my truck in for an oil change at Tomball Dodge. Trisha Murphy took care of me and my truck. She made me aware of a recall issue and arranged for it to be addressed while I waited for the oil change Trisha Murphy took care of me and my truck. She made me aware of a recall issue and arranged for it to be addressed while I waited for the oil change. She offered me a bottle of water and even asked me if I preferred cold or room temperature. I’m glad I brought my truck in for servicing. More
by dljackson1970
Employees Worked With
Emily Wideman
October 20, 2026
The dispatch driver was a great person, He was like my new best friend. The young man who waked me through the repair was a true professional. They realized I was a military veteran without asking and pro new best friend. The young man who waked me through the repair was a true professional. They realized I was a military veteran without asking and provided a generous discount. The fixed the original complaint about my vehicle AND solved other problems I did not know or tell them I had with the Jeep. Great price. Great service. Great experience! More
by rcsmith
Employees Worked With
Glen
October 19, 2026
This vehicle is the third I have owned through Tomball Dodge. Exceptional service from sales (John) to aftermarket Justin) to mechanical repairs (service team). I highly recommend. Dodge. Exceptional service from sales (John) to aftermarket Justin) to mechanical repairs (service team). I highly recommend. More
by Janet C.
Employees Worked With
Justin Comer - TAG, Emily Wideman, Info Widewail
October 17, 2026
Monday, Oct 12, 2026, my husband and I went to Tomball Dodge to view vehicles. We owned our trade-in vehicle, a 2023 Cadillac XT6 Luxury, outright with a clear and free title. The sales rep explicitly st Dodge to view vehicles. We owned our trade-in vehicle, a 2023 Cadillac XT6 Luxury, outright with a clear and free title. The sales rep explicitly stated, "You have 3-days", leading us to believe we could bring the truck back if we had any problems or changed our minds. Relying entirely on this verbal guarantee and material misrepresentation, we signed a contract for a 2026 Ram 2500 valued at approximately $55,000, and the dealership valued our clean Cadillac trade-in at an undervalued $25,000. Upon driving the heavy-duty Ram 2500 home to Waco, we quickly realized the vehicle was fundamentally too massive and posed a physical safety hazard for my husband and I to operate and get in or out. Wednesday, Oct 14, 2026 (43 hours later), my husband and son returned to Tomball Dodge to exercise the return guarantee and swap the contract to a smaller, safer, and less expensive vehicle on their lot. The Used Car Manager and dealership staff completely refused to honor the 3-day guarantee, stated that Texas law did not require them to help us, and falsely claimed our Cadillac trade-in was "already gone" in less than 43 hours. My husband refused to accept the unsafe vehicle, placed the keys on the showroom desk, and officially refused physical delivery of the Ram 2500, some of the dealership staff subjected him to intense hostility and verbal intimidation. A manager explicitly threatened my husband, stating that if we left the truck on their lot, they "wouldn't be able to help it if something happened to it, like it getting broken into or worse." Due to this hostile environment and safety threats, my husband and son abandoned the Ram 2500 and its keys safely on the Tomball Dodge property and checked into a local hotel. We filed a dispute with the lender and complaints with the Texas Attorney General and TxDMV to investigate Tomball Dodge for deceptive trade practices (DTPA violations), bait-and-switch tactics, and consumer intimidation. We demand that Tomball Dodge unwind this fraudulent contract, return our 2023 Cadillac XT6, or restructure the contract fairly for the smaller $38,304 Ram 1500. Furthermore, my husband requires the use of a walker for physical mobility and safety. During the verbal dispute on Oct 14, dealership management explicitly threatened to have my son arrested simply for standing in the showroom and assisting his father with his walker. It appeared that he was making the phone call, so there could be a record at the Tomball Police Department. This constitutes severe consumer intimidation, malicious coercion, and harassment of a physically disabled consumer and his caregiver. Additionally, Trent is a 100% disabled Veteran with PTSD, Toxic Parkinsonism, Cancer and Diabetes. More
by trent s
Employees Worked With
Brian Bien-Aime, Victor Cantu, Daytime used car sales manager, Evening used car sales manager
