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Tom's Volkswagen of Union
Union, NJ
1,173 Reviews
The bar has been raised at Tom's Volkswagen of Union in Union NJ, and you'll appreciate the higher standards in every facet of our dealership. We are committed to earning your business every business day, and we have lots of ways to do that. We are a full-service VW dealership and we're proud to offer you an outstanding selection of new Volkswagen models and pre-owned vehicles from a variety of trusted brands. We also offer the best VW dealership service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,173 reviews
April 05, 2011
I purchased a used car from Union Volkswagen on March 12th. The transaction went smooth and the salesman whom I dealt with (Ali) was extremely nice and very helpful. The day after I purchased the car t 12th. The transaction went smooth and the salesman whom I dealt with (Ali) was extremely nice and very helpful. The day after I purchased the car there was an issue with the instrument cluster light and I called Ali who went the extra mile and had my issue repaired free of charge. My main issue with them started a couple of weeks later. I live in Pennsylvania so I had a temporary tag which expired on April 1st. I was told by the finance manager that I would have my PA tag before then. I called on March 30th and was told that they would have the plates sent to them on Friday and they would overnight them to me. Ok, not a problem. I called them Friday to make sure the tags were in and sent out and they told me that the office closes at 5 and they have no way of seeing if they went out but if I was told that they went out Friday, then they're sure they did. So I called Saturday and, of course, the office is closed on the weekends but the woman I spoke to said that she was told the tags were in fact overnighted to me and I should have them by Monday at the latest. Monday comes and no tags. I was lied to. I emailed the dealer and was told that the tags would arrive today and would be overnighted that day so I should receive them Tuesday. Tuesday comes, and no tags. Lie #2. Growing more frustrated because I'm staring at a car I cannot legally drive, I was told that the plates arrived Tuesday and should be overnighted. So we shall see if they arrive tomorrow but at this rate, I doubt it. These people will tell you anything to shut you up and get you off the phone. I do not appreciate being lied to, especially twice. If they were just honest and said that the hold up is from the state, then I would've gladly called the state. I get that paperwork being handled by the state takes MUCH longer than it should. But don't tell me that you sent me something when you didn't. After being told that they were overnighted when in fact they were not is just bad business practice. Don't lie to your customers. The fact that this dealership has only been around for 3 months should've been a red flag. More
by jdrain100
Employees Worked With
Bader, Ali
March 04, 2011
I had a great experience at Union VW. After visiting I had a great experience at Union VW. After visiting 2 other VW dealerships where the customer service was mediocre at best, the staff at Union VW I had a great experience at Union VW. After visiting 2 other VW dealerships where the customer service was mediocre at best, the staff at Union VW were very helpful, straightforward, friendly and made me feel comfortable. Also, they were not pushy at all, which I find to be the case at dealerships in general. They made sure I understood everyhing and answered all of my questions. This was my first time buying a car and Union VW made everything very easy. Thank you! More
by AleksB
Employees Worked With
Joel S., Bader and Pedro
February 22, 2011
After many, many trips to dealers, we happened upon Union VW. We were skeptical, as we hadn't heard of many deals going on for President's Day. However, from the moment we walked into the dealership we fel VW. We were skeptical, as we hadn't heard of many deals going on for President's Day. However, from the moment we walked into the dealership we felt comfortable and relaxed. Danny took great care to answer any and all of our questions, and worked to get us the best price possible. This was my first experience leasing a new car- after visiting the Honda's and Chevy's of the world, Union VW is in a class of it's own. I'm happy to say I'm now the owner of a new 2011 VW Jetta, and not just because it's a great car. More
by jarock99
Employees Worked With
Danny
