Tipton Ford

This dealership will not receive any stars from me, I had been researching a car I wanted on the Carfax (app/website), and I did my prepurchasing through the CarGurus (app). I literally had to show up and si been researching a car I wanted on the Carfax (app/website), and I did my prepurchasing through the CarGurus (app). I literally had to show up and sign the papers. This dealership's word means NOTHING, zero integrity. I did everything in textbook fashion, set an appointment on the previous business day ( and confirmed with Skylar via text (he confirmed it to be 1:15), and came in ON TIME with all the proper documents and insurance information. Instead, I arrived in the most uncomfortable situation I had ever been in as a customer in my entire life. We decided after arriving to check out the car before we went in to sign, 3 guys stood outside shooting uncomfortable remarks, "It's sold don't bother, among other things." It was a very uncomfortable feeling to have, especially after driving 40 minutes to sign a contract, and I did not choose a backwater dealership, I thought I chose a big-name dealer I could trust, I've owned 4 different Mustangs throughout my life, I have never had a bad name to say about the brand.. I had been speaking to Skylar since the a.m. and my financials had already been submitted AND approved), next we walked in not to be greeted by any form of customer service representative, no instead we found our seats ourselves, as everyone stared at us uncomfortably as if in disbelief we were there. To make a long story shorter, we sat there without anyone having the courtesy to even tell us we were wasting our time instead I was told my appointment meant nothing in so many words, they didn't even try to offer us something else. Instead, 45 minutes later after watching a group of younger guys shoot looks and comments AND go through financing qualifications on the car, I came to finalize, as we sat there while the door was open full audience to all of it AND the looks. We finally got pulled into an office with Skylar who told us "He texted us someone was looking at it." This was after we told him we were on our way, coming to sign, and that we had a 40-minute drive. He also told us that if we had put a 500$ hold it would have been different. In the numerous times we had communicated in the last 24 hours (twice by phone, even more through text messages) NOT ONCE did he ever mention a 500$ hold, it totally wouldn't have been an issue. I had even called the previous day and spoken to someone to whom replied Skylar was busy, I told them very clearly and concisely I did all my prequalifications 24 hours in advance, I'm very serious about the car, and literally want to visually inspect before I sign, but am ready to sign WITH a deal on the table. Skylar then took it up a notch and lied time to our faces (one of which is confirmed via text) and told us we had no appt, but they did. (However, he must have forgotten that he texted me a group of guys walked in with no appointment and just thought I should. I mean what good is an appointment if a FORD DEALER won't even honor it? Furthermore, he was completely aware I was on my way to sign and driving a 40-minute drive. We unapologetically walked out without any promise of any other service, an apology, just uncomfortable looks, and a 60x more uncomfortable situation. This dealership has no honor and integrity and will unapologetically waste your time and if it suits them put you in an uncomfortable situation. Thank you for reading and happy shopping... Hopefully not here. More

Toby did a fantastic customer service performance with us. Not only did he have great contact with our questions and concerns, he personally took the vehicle home to make sure it was up to our standards a us. Not only did he have great contact with our questions and concerns, he personally took the vehicle home to make sure it was up to our standards and took it to a car wash in the weeee hours on a Saturday morning. We didn’t arrive until 2pm, but he had everything cleaned and ready to test drive. Very polite and cordial. Would recommend this dealership, no fuss no muss and the financial advisor was a great help also. Gave us several payment options we finally got to agree on. He made it all work! Extremely happy with our probably, last life’s purchase with the way the economy is going. Thanks again Tipton “Rocks” Ford. C & K Jackson More

I couldn’t have asked for a better salesman than Caleb at Tipton Ford. He was extremely friendly yet not pushy. He answered all my questions with no complaints. Thank you Caleb for making the buying process Tipton Ford. He was extremely friendly yet not pushy. He answered all my questions with no complaints. Thank you Caleb for making the buying process fun & easy! I recommend you to all my friends More

Tipton Ford has OUTSTANDING customer service! I am extremely happy with the purchase of my truck. My experience was so much better, easier, and faster than any other dealership, and I will defini I am extremely happy with the purchase of my truck. My experience was so much better, easier, and faster than any other dealership, and I will definitely be back. Caleb and Cory are very knowledgeable, friendly, and professional. They took good care of me, gave me a great deal, and I walked out with a massive upgrade. This was my second purchase from Tipton Ford in under a year. More

Caleb at Tipton ford was awesome never was pushy and very friendly and always ready to answer any questions we had and if he didn’t know the answer he would find out and would get the answer they have totall friendly and always ready to answer any questions we had and if he didn’t know the answer he would find out and would get the answer they have totally won my business for life More

I contacted Christian about a 08 BMW and asked him to go over the car with me by phone since I was out of state. I asked him to show me all the flaws. He said the car was in beautiful condition and conside over the car with me by phone since I was out of state. I asked him to show me all the flaws. He said the car was in beautiful condition and considered buying it himself. He described a few minor flaws and continued to rave about how nice it was. I agreed to buy and have it shipped to me. I asked for a specific review again before it was shipped to insure it arrived in as described condition. Car arrived w/ missing trim in and out, rotted and missing sections of windshield gasket. There were scratches all over the vehicle. The costs to repair are over $1000 without addressing the mechanical issues. I tried to resolve the misrepresentation with Christian and Brian over the last month. Brian says its an old car to excuse the lack of disclosure. I asked what question should I have asked to have this disclosed? Remember, I asked twice to disclose any flaws. He even sent pictures none of which show the horrible condition and missing parts. Brian insulted me with an offer of $72 for the gasket only. The install is over $400 and the missing trim is over $600. I've asked for the owner to call since I'm being ghosted by Brian. Now it's crickets. More

I recently totaled my vehicle and was not excited about having to replace it. I worked with Christiaan at Tipton ford and he was awesome! He made the entire process so much easier. He’s professional, re having to replace it. I worked with Christiaan at Tipton ford and he was awesome! He made the entire process so much easier. He’s professional, respectful , knowledgeable, and fun! He worked really hard to keep within my budget. The entire team was excellent ! I can’t say enough about how great they are! I would 100% recommend Tipton Ford. They really do rock!😁 More

Small town charm and friendly sales staff. The staff is there to help you, not just sale you a car. I have purchased from big dealerships where you are just another customer. This small dealers The staff is there to help you, not just sale you a car. I have purchased from big dealerships where you are just another customer. This small dealership is helpful and want to make sure you are happy. Good, friendly people. More