The BMW Store

Made shopping for new car easy The BMW came highly recommended to me but I had to see for myself. Brad Martin was my sales representative and he was all about customer service. I The BMW came highly recommended to me but I had to see for myself. Brad Martin was my sales representative and he was all about customer service. I test drove two cars one day, went back to walk through the lot on a rainy day with him to see colors and interior combinations. I had many questions (phone and email) and Brad was always quick to respond. My shopping experience was pleasant, I never felt like I was being rushed into a decision. I've had the car for two weeks and it is a dream to drive. More

Oustanding! Bought my first (and likely not my last!) mini from here. The people are great, everyone made the process, from answering my questions, to the test dr Bought my first (and likely not my last!) mini from here. The people are great, everyone made the process, from answering my questions, to the test drive, to finalizing the deal, very straightforward. And perhaps most importantly they sold me some sweet wheels! More

First BMW I walked in cold to the BMW store to test drive an X1. My first contact was Chris Lykins and the rest is history. Chris could not have been more helpf I walked in cold to the BMW store to test drive an X1. My first contact was Chris Lykins and the rest is history. Chris could not have been more helpful with answering my questions and making me a great deal. I am very pleased with the car and even more so with the buying experience. Thanks again, Chris. More

Great buying experience! This was the best buying experience I have ever had when buying a car. The staff was friendly and accommodating. I did not feel any pressure to buy an This was the best buying experience I have ever had when buying a car. The staff was friendly and accommodating. I did not feel any pressure to buy any certain car. The salesman took me around the lot and never seemed bothered to do so. After talking with the salesman for awhile he introduced me to the sales manager who was able to come to a price I could afford. The entire experience was just fantastic! They did not play any of the usual games such as keeping you there waiting for hours upon hours for a decision. In conclusion the salesman, Travis Holley, sales manager, Mark Harless, and finance, Chico Robinson, were some great people that I worked with directly. More

Positive buying experience. Bought my first BMW while stationed in Germany as my second car. Loved it so much I brought a new one home. Replaced it 14 years ago at The BMW Stor Bought my first BMW while stationed in Germany as my second car. Loved it so much I brought a new one home. Replaced it 14 years ago at The BMW Store. That was a good buying experience and my most recent was a repeat. I met Chuck Wiener back in January when I first started looking. I liked his no pressure way of doing business. I couldn't make up my mind on what car I liked best at the time. Chuck made a follow up call and I said I'd let him know when I was ready. No pestering, no pressuring just a thank you and let me know when you are ready. My wife met Chuck in November without me. Her comments when she got home were "I really liked Chuck. Easy guy to deal with." I of course agree with her and from this experience I would have to include the entire staff that we came in contact with. I keep my cars a long time. 14 years with my 540 six speed sport and almost 39 years with my Mustang. Getting bit older and less inclined to do the maintenance I've always done so The BMW Store is likely to see me more often so long as they keep the buying experience positive. I highly recommend Chuck Wiener. I met Matt Long yesterday who patiently gave me another 2 hours of cockpit lessons. Answering all my questions very patiently. I'd met Eric Hensley a number of years ago when bringing my 540 in for service. His service department is always courteous, easy to work with, and I've never had a problem with my car not solved. On another note, there were several other employees I met yesterday and I'm sorry I don't remember all their names. But one of them noticed I was prior military. Next thing I know we're having a great chat together and and trying to see if our paths had crossed somewhere especially those of us of the Vietnam era. That makes you feel welcome at The BMW Store. More

Very Happy New BMW Owner I just bought my first BMW and it was a very positive experience. Chris Lykins was great to work with. He is very knowledgeable, professional, and hel I just bought my first BMW and it was a very positive experience. Chris Lykins was great to work with. He is very knowledgeable, professional, and helpful. He's also very straightforward and doesn't play games to make a sale. His communication and followup is excellent. He was very generous in helping me out when I sold my previous car and in helping me get a few things worked out with the new. I moved from Lexus where I felt the service was good but I can tell the BMW Store will be even better. I am very happy to recommend Chris and the other staff that I worked with as they were all wonderful and helpful. More

The Perfect Car Purchase Experience Paul Kolleck is an excellent client advisor and goes the extra mile to ensure you get the best service. Paul’s product knowledge (including competito Paul Kolleck is an excellent client advisor and goes the extra mile to ensure you get the best service. Paul’s product knowledge (including competitors), professionalism, and genuine personality has provided me with one of the best car buying experiences. If you are in the market for a luxury automobile, I highly recommend you stop by the BMW Store in Cincinnati. More

Jay Sofranec is awesome sauce! Jay Sofranec helped make one of dreams come true. I've always wanted a Mini Cooper and he helped me accomplish this goal. My experience was smooth an Jay Sofranec helped make one of dreams come true. I've always wanted a Mini Cooper and he helped me accomplish this goal. My experience was smooth and hassle-free. Friendly, knowledgeable service. Detailed internet descriptions and photos are an added touch. Let's Motor! LDale More

EXCELLENT Car-Buying Experience! First-time BMW buyer. Purchased through Chris Lykins, who is the most knowledgable associate I have talked to with regard to vehicle purchases. He was First-time BMW buyer. Purchased through Chris Lykins, who is the most knowledgable associate I have talked to with regard to vehicle purchases. He was courteous, personable, and very thorough as we went through the entire process. Ric, the sales manager, and Connor, the gentleman who helped with the financing steps were also very helpful. The dealership, as a whole, benefits from specializing only in BMW and Mini, which helps them provide a high level of service, but this dealership has quality people working throughout their buildings. I had other car brands in mind prior to meeting Chris and working with The BMW Store, and now I am proud to say I am one of their customers. More

The Ultimate Purchase Experience The Cincinnati BMW Store offers an unparalleled customer service experience. Chris provided exceptional service, allowing me to test drive several mod The Cincinnati BMW Store offers an unparalleled customer service experience. Chris provided exceptional service, allowing me to test drive several models and discussing the features and performance of each. He has great understanding of the full product line and is able to convey technical information in a manner that is understandable and relatable. Chris and the Cincinnati BMW Store gave me the "ultimate purchase experience" to buy what is truly the "ultimate driving machine." More