The Autobarn Subaru of Countryside

60000 Mile Service for 2015 Forester I scheduled my Forester for a 60000 mile service. It is a major service with high complexity and long down-time required. I phoned for an appointment I scheduled my Forester for a 60000 mile service. It is a major service with high complexity and long down-time required. I phoned for an appointment and Dale picked up immediately. I explained my needs and he pulled up my service records. Dale walked me through the components of the service efficiently and thoroughly over the phone. He was able to schedule me for the same day - at my request. He told me approximately how long the service would take, as well as an approximate cost, and offered me a ride home or a loaner car. When I arrived, I was greeted immediately. Dale completed the paper work for intake and the loaner car in a matter of minutes...and I was on my way with a loaner, a beautiful new Outback. Dale kept me informed of the progress of the service and gave me a number to text if I had questions. When I had questions, Dale responded immediately. Since the service was completed late in the day (as scheduled) Dale offered to allow me to pick up my car and return the loaner the next day....which I did. The next day, when I returned, the car was ready, washed, and the paperwork was ready. My experience in a nutshell...WOW More

Timely and efficient Friendly and courteous staff, including response to my call and visit, pleasant waiting area with snacks, comfortable chairs, wifi and tv: timely conc Friendly and courteous staff, including response to my call and visit, pleasant waiting area with snacks, comfortable chairs, wifi and tv: timely conclusion to my repair plus complimentary car wash. The business is owned by a woman More

17 Crosstrek There is so much I could say, but most of it would be too much information. Suffice it to say, this was my first purchase I'd made in almost 17 years There is so much I could say, but most of it would be too much information. Suffice it to say, this was my first purchase I'd made in almost 17 years. My new husband was extremely supportive, but ultimately it was my decision. Bob was amazing during our test drive, ensuring we both had the opportunity to drive the vehicle. Going over/teaching the safety and technology of the Subaru. The Autobarn team recognized my uneasiness with the process, and walked me through every step, to ensure I was completely comfortable and happy when I drove off the lot in my new Subaru Crosstrek. Bob even followed-up with me after a few days to ensure I was still super happy with my purchase. I'm recommending everyone head to Autobarn for their next Subaru! More

Wish I Could Give More Than Five Stars Recently widowed, this was the first time I had to deal with getting service for the car. Sam the Service Adviser was very understanding and provided Recently widowed, this was the first time I had to deal with getting service for the car. Sam the Service Adviser was very understanding and provided excellent customer service. He carefully explained what work would be done, why and how much it would cost, making me feel comfortable about coming in for the servicing. All went as explained AND the car got washed. I wasn't expecting that. Granted I didn't know what to expect but I didn't expect such a over-the-top positive experience. To put the icing on the cake, Sam also showed me how to select the screen I'd lost when the battery had to replaced last month. He even thought ahead and set the clock for Daylight Savings Times, coming up in two days. More

Service I had an issue with my car starting. I called and spoke to Josh, who told me to bring it in and they would look at it. Josh and Autobarn took care o I had an issue with my car starting. I called and spoke to Josh, who told me to bring it in and they would look at it. Josh and Autobarn took care of the problem that afternoon, with great attention to my comfort and convenience. I have always taken my car in for regular service to Autobarb and with this level of service will continue to do so. More

Good service Service was explained and completed in a reasonable time span. I had no appointment,but,had no problem having service performed. I plan on returning f Service was explained and completed in a reasonable time span. I had no appointment,but,had no problem having service performed. I plan on returning for future service More

Bad experience in past. Bad experience in past, better this time after complaining about 2 hr and 20 min wait for oil change. I purchased the car at Autobarn but went to anot Bad experience in past, better this time after complaining about 2 hr and 20 min wait for oil change. I purchased the car at Autobarn but went to another dealer for better servicing. More

A satisfying experience from start to finish. The team at Autobarn of Countryside made the purchase of my Subaru Crosstrek a painless one. They were pleasant to deal with and I would recommend the The team at Autobarn of Countryside made the purchase of my Subaru Crosstrek a painless one. They were pleasant to deal with and I would recommend them. I had already made up my mind about the vehicle, so all that was left was discussing the price. No hassle or game playing. More

Great customer service from beginning to end. Great feedback given regarding our vehicle. All necessary fixed where thoroughly presented to me in a professional style. Vehicle ran very well afte Great feedback given regarding our vehicle. All necessary fixed where thoroughly presented to me in a professional style. Vehicle ran very well after service. Will be back soon. More

great experience We enjoyed working with Mario at Subaru of Countryside. He appreciated our time constraints and made it all work for us. We went home with a great Cro We enjoyed working with Mario at Subaru of Countryside. He appreciated our time constraints and made it all work for us. We went home with a great Crosstrek that we love! More