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The Autobarn Subaru of Countryside
Countryside, IL
1,337 Reviews
When shopping for a new vehicle, not only is it important to get a great deal but it is also important to know that you will receive the best treatment from a dealership. There is no better way to find out what to expect when you arrive then to read what our guests have said about their experience first hand! It is part of the Autobarn Subaru Advantage - receive a great deal on a new Subaru without the hassle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,337 reviews
May 01, 2018
THE NEW BAIT & SWITCH. I contacted JUAN at AUTOBARN SUBARU to inquire about a Crosstrek I found on your website. Juan was motivated, sent me an email with a price quote for I contacted JUAN at AUTOBARN SUBARU to inquire about a Crosstrek I found on your website. Juan was motivated, sent me an email with a price quote for the vehicle I wanted to purchase. I called Juan back to confirm and accept the offer because "this price is only good for today." It was a good, fair price. Juan verbally confirmed the email's walk out price, taxes included, and informed me that I just needed to show up with a check before 9pm. So the wife and I made a 50 minute drive to your store. Shortly after arrival, the salesman presented us with Juan's quoted price, and I confirmed. We started drafting up papers. Then we met withTIM TURAKULOV. On a side note, I can confirm some of the things said about him on Yelp. It's too bad I didn't see them before we made the 50 minute drive. He informed us that he COULD NOT DO THE PRICE AGREED UPON, and that we would have to pay roughly an ADDITIONAL $1,700 in tax. I don't think this is the traditional bait and switch, but your team achieved the intent; duped me into driving to the dealership, told me the car wasn't available at the previously agreed upon price, and waste 3 hours of my wife's and my night. "Love - that's what makes a Subaru a Subaru." Not feeling the love here. EDIT AFTER 03 MAY COMMENT FROM AUTOBARN: You never made me an offer to split the taxes. In fact, I had to call several times to even receive a call back after initial contact. I still believe this was a dishonest move, and I received an ingenue response. More
by jjdr1
April 12, 2018
service review Excellent service performed as explained. Very satisfied! Every time I come in for service the staff is cordial and helpful. Congratulations on a j Excellent service performed as explained. Very satisfied! Every time I come in for service the staff is cordial and helpful. Congratulations on a job well done. More
by John Schrey
Employees Worked With
didn't get name.
April 10, 2018
Super Bardzo dobry serwis super obsluga, bardzo zyczliwi ludzie chetni do pomocy. Zawsze tutaj przyjezdzam jezeli wystapi problem z moim Passat i wiem ze mi Bardzo dobry serwis super obsluga, bardzo zyczliwi ludzie chetni do pomocy. Zawsze tutaj przyjezdzam jezeli wystapi problem z moim Passat i wiem ze mi pomoga w miare za przystepna cene. Polecam ten serwis. More
by Stanislaw Bac
Employees Worked With
April 10, 2018
Excellent Service Dan was great in getting my car in for oil change etc. and walked me along as the service was completed. I was in and out within an hour which made it Dan was great in getting my car in for oil change etc. and walked me along as the service was completed. I was in and out within an hour which made it great as an outside salesman we need all the time we can get. More
by Raymond E Luperini
Employees Worked With
April 09, 2018
Oil change with pizza for lunch 🙂 We were on a tight schedule. So while we were in for an oil change, we decided to ask if we could get a shuttle ride to a local eatery to get a bite t We were on a tight schedule. So while we were in for an oil change, we decided to ask if we could get a shuttle ride to a local eatery to get a bite to eat. This would save time while our Forester was getting an oil change. The dealership not only offered a shuttle to a local eatery, they even recommended a great pizza dive. Everything worked out great and we were able to remain on schedule. Thanks guys. More
by Ethan
April 07, 2018
Service Oil change and tire rotation. Also tried to identify noise when turning at high speed. Drove with tech Dan, but couldn't make sound. Will monitor. Oil change and tire rotation. Also tried to identify noise when turning at high speed. Drove with tech Dan, but couldn't make sound. Will monitor. More
by EDCAR
Employees Worked With
Sam Schwager
April 05, 2018
This is the best car dealership I have ever used. This is my first Subaru- we had always purchased GM products before. I am so happy with this dealership that I will continue to buy Subaru. Everyone This is my first Subaru- we had always purchased GM products before. I am so happy with this dealership that I will continue to buy Subaru. Everyone is knowledgeable/friendly- a real positive experience. More
by Mary Diane Stipp
Employees Worked With
Sam Schwager
April 03, 2018
Expert repair in a day I am again very greatful to the team for getting my car back on the road in a very short period of time. Mustapha kept me up to date throughout. Excel I am again very greatful to the team for getting my car back on the road in a very short period of time. Mustapha kept me up to date throughout. Excellent communication. Josh is super porofessional More
by Emimin5
Employees Worked With
April 02, 2018
Easy to work with. I enjoyed my car buying experience never felt pressure to buy and treated well. My sales person worked with me on getting the price and car I wanted. I enjoyed my car buying experience never felt pressure to buy and treated well. My sales person worked with me on getting the price and car I wanted. I would highly recommend purchasing a car from autobarn. More
by Munasher
April 01, 2018
VW Service I came in for an unexpected Oil Change and Mr. Smukula was able to get the vehicle in and also do a complete a check on the battery and the rest of th I came in for an unexpected Oil Change and Mr. Smukula was able to get the vehicle in and also do a complete a check on the battery and the rest of the systems. I was glad of the thoroughness and best of all no pressure on getting the items needed completed. I was told of the urgency of some things and will be taking care of that very soon. I'm very pleased of the honesty and best of all being treated like a customer. I will certainly come back. Thanks for making the experience just that! More
by mgd33
Employees Worked With
Smukula
