The Autobarn Mazda of Evanston

Great experience overall, highly recommended Welcome to the car purchasing experience of the 21st Century! This was my second attempt to purchase my first car, one being unsuccessful about 3 year Welcome to the car purchasing experience of the 21st Century! This was my second attempt to purchase my first car, one being unsuccessful about 3 years ago. In the past, I’ve had the whole regular dealership experience where the whole time you are there, the only thing you want is to run out and go home, it is so aggravating to deal with car salespeople. Well, I am happy to report, not this time! The whole experience with The Autobarn Mazda – Evanston has been delightful from beginning to end. Like many others, my starting point was True Car, which allowed me to compare a few dealerships. I already knew the initial feeling of being attacked all at once by multiple phone calls. However, I only received an (I assume automated) email from Mo (Mohammed Yazdani) offering to help. That was the start of a civil conversation where I was asking questions and getting the answers I wanted. The whole process was transparent, easy, and respectful. I was sent most of the documentation via email for review before getting to the dealership for the delivery. The day I picked up the car, again, all unfolded very easily and even the usual and expected offer of additional coverage – I get it, dealerships are not charity and they sell you things to make a profit - which I politely refused, was done in a friendly and relaxed way. All in all, I highly recommend The Autobarn Mazda – Evanston. Not only I had the best deal among the dealerships I dealt with, but I was also treated with dignity and respect: excellent experience! Kudos to Mo, the General Sales Manager, and Lewis Belcher, Finance Manager, for making this a seamless experience. More

After trying two other dealerships for service I was happy to find the Autobarn. I finally found a reliable and trustworthy place to get my car serviced happy to find the Autobarn. I finally found a reliable and trustworthy place to get my car serviced More

Barry was amazing. He was very helpful. I thought my appointment was on Wednesday but it was actually thursday. Barry was very accommodating. He made sure my car was taken care of. I really appreciate i appointment was on Wednesday but it was actually thursday. Barry was very accommodating. He made sure my car was taken care of. I really appreciate it that he made sure I received the best rates. I appreciate everyone there for taking care of my car. More

I always have complete faith that Mr Koulouvaris will always service my car in a professional, knowledgeable and informative manner. He truly is a great asset for Mazda’s service center. always service my car in a professional, knowledgeable and informative manner. He truly is a great asset for Mazda’s service center. More

Professional service all around. Mazda may receive more reviews if there weren't so many requirements to submitting evaluations. A B C D E F G H I J. Mazda may receive more reviews if there weren't so many requirements to submitting evaluations. A B C D E F G H I J. More

Very Good Service Tomy Gnaimvongsa was very informative & professionally, GOOD MAN !!! The service was good & the time to provide completed service as estimated by T Tomy Gnaimvongsa was very informative & professionally, GOOD MAN !!! The service was good & the time to provide completed service as estimated by Tomy G., was right on The other side of the coin.........................The cost of service was expensive There's usually coupons offered for some services BUT NO coupons offered for any of the services performed this trip. More

Convenient pick up and drop off at home We love this dealership. People are so nice, respectful, helpful, accommodating. It is large, clean, well organized, and comfortable for clients. The We love this dealership. People are so nice, respectful, helpful, accommodating. It is large, clean, well organized, and comfortable for clients. The personnel are top-notch. More

Safety Recall - No Parts I went in for service and a safety recall and they did not have the safety recall parts. It has been over a month and still no parts and no informatio I went in for service and a safety recall and they did not have the safety recall parts. It has been over a month and still no parts and no information with an estimated time for the parts to come in. More

Glad to Have the Service During Pandemic They were hard to reach on the phone but I set up an appointment online. Tried to drop off car the night before and no one available at 5:30 p.m. to They were hard to reach on the phone but I set up an appointment online. Tried to drop off car the night before and no one available at 5:30 p.m. to tell me where to drop my key. Fortunately the dealership answered a call and a nice person there told me where the box was. Once the car was in service the technicians were great about communicating and car was ready when promised. More

Fast and efficent! Excellent service. They were completed within 1 hours time. I didn't use the text msg payment method, because I never pay using my cell phone. Excellent service. They were completed within 1 hours time. I didn't use the text msg payment method, because I never pay using my cell phone. More