The Audi Exchange Highland Park

Great Customer Service From the moment we stepped into the dealership, it was all about giving us the best possible customer service. It was not about just selling cars, but From the moment we stepped into the dealership, it was all about giving us the best possible customer service. It was not about just selling cars, but what could Stuart do to meet our needs and expectations. No question or request was too small. Stuart was very patient and focused on making the car buying experience as painless as possible. He was so good, we bought two Certified Preowned Audis! More

Thanks Bob Lambert for the great experience. Fast, friendly, no hard sell. This was a great all around experience. I would recommend Audi Exchange to anyone. Thanks again to Bob and the ent Fast, friendly, no hard sell. This was a great all around experience. I would recommend Audi Exchange to anyone. Thanks again to Bob and the entire team. More

Very professional sales staff. Very knowledgeable, friendly and efficient sales staff. Knew answers to all questions and made me feel comfortable throughout the whole process. I wou Very knowledgeable, friendly and efficient sales staff. Knew answers to all questions and made me feel comfortable throughout the whole process. I would recommend this dealership very highly to anyone looking for an Audi. More

Bought my first Audi here. I came here quite a distance on recommendation from a friend. Necko has a very unique style (he is very blunt) that might not appeal to those whole lo I came here quite a distance on recommendation from a friend. Necko has a very unique style (he is very blunt) that might not appeal to those whole love to do a lot of back and forth. He helped me get the best deal and the one I wanted and put up with a lot of questions. More

Best price, great service!! went to 3 dealers in the area, had gone to the Exchange first and they didn't waste my time like the other guys. Gave me a great price for my trade in went to 3 dealers in the area, had gone to the Exchange first and they didn't waste my time like the other guys. Gave me a great price for my trade in and a great price for the Q5 that I wanted. They didn't have the color so they went out of their way to find the car in Wisconsin and bring it in for me. What can I say, the sales guy, named Manos, was so helpful and answered all of my questions. Would never go anywhere else to buy an Audi!!!! Make it your first stop, Audi Exchange!!! More

Audi Exchange. Audi Exchange made buying a new car easy and pleasant. They are knowledgeable, courteous and made thus experience a joy. They are the best ones aroun Audi Exchange made buying a new car easy and pleasant. They are knowledgeable, courteous and made thus experience a joy. They are the best ones around. More

New SQ5 Went in to Audi Exchange to cross the SQ5 off the list as we headed to Porsche for a Macan. We were blown away with the new SQ5. It compares to the Ma Went in to Audi Exchange to cross the SQ5 off the list as we headed to Porsche for a Macan. We were blown away with the new SQ5. It compares to the Macan S with a much better bang for the buck. Unfortunately the people we worked with are not listed below. So thank you Octavio in sales. He was great to work with More

Worst buying experience ever Worst experience ever at the Audi Exchange in Highland Park IL on 10/31/17. We were there a couple of days before to test drive cars and were assured Worst experience ever at the Audi Exchange in Highland Park IL on 10/31/17. We were there a couple of days before to test drive cars and were assured by the Sales Manager, Christine, and the sales person, Necko, that they would love to have our business, including providing us with a market competitive price for our trade in. Additionally, they have indicated that the dealership is short on its sales target for the month and therefore encouraged us to return before the end of the month for great prices. We continued discussions with the sales person over the following couple of days, getting close to agreeing on final terms. We went back to the dealership to finalize the purchase. The sales person brought the car so that we can see it while he was finishing up with another customer. The sales person was consistently rude, arrogant and talking down on us throughout the process. We asked to speak to the general manager, Mario, to further discuss the deal and were told to wait. After being there for more than one hour (no one checked on us in the meantime), the sales person came to tell us that there is no deal (we have not had a chance to discuss a deal) and the general manager will not be selling us the car or any other car, with or without a trade-in. No explanation was provided or an opportunity to discuss - just like that. We asked to speak to the sales manager or general manager, but the sales person stated that nobody was going to talk to us. We were ready to buy a car with or without a trade in (we ended up buying a car that same night at the Audi of Morton Grove). Before coming in the store, this same general manager had sent us an email saying that he values our business and all customers are treated with respect. That day, he basically sent an opposite message without having the courtesy to provide us with an explanation for not wanting our business (we purchased a new car at this dealership before). We were simply looking to be treated with professionalism, dignity and respect. All they needed to say is that they will not be negotiating further, but would like to continue to have us as their customer. Audi Exchange in Highland Park, IL is not a business that deserves mine or anyone else's business. More

Excellent service Professional, cautious, knowledable. John Meredith our sales person was outstanding. Top notch professional. Kind, patient continuous and very knowl Professional, cautious, knowledable. John Meredith our sales person was outstanding. Top notch professional. Kind, patient continuous and very knowledable about the product. Highly recommend him. Gold. Standard More

Great staff! Do business Necko! He was extremely helpful and patient with me. The stafff is great and I will always recommend people to go to the Audi Exchange. Do business Necko! He was extremely helpful and patient with me. The stafff is great and I will always recommend people to go to the Audi Exchange. More