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The Audi Exchange Highland Park
Highland Park, IL
597 Reviews
The team at Audi Exchange would like to welcome you to our dealership in Highland Park, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Audi vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Highland Park, you can always count on the professional technicians in our Audi service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Highland Park count on the high-quality vehicles and services found at Audi Exchange, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 597 reviews
December 23, 2022
I had a great experience buying my shiny Audi Q7 at Audi Exchange highland park IL. Very friendly sales people. Vic Jalili(Sales General Manager), Juan, Ryan(Finance) and Florian Bidoc(Sales person) are v Exchange highland park IL. Very friendly sales people. Vic Jalili(Sales General Manager), Juan, Ryan(Finance) and Florian Bidoc(Sales person) are very helpful. I went to dealership just to do a test drive. I got a nice deal and thanks to Vic Jalili for all his help in making my purchase decision simple and easy. I recommend this dealership to everyone. More
by Kishan17
Employees Worked With
Vic Jalili, Juan, Florian Bidoc and Ryan
September 20, 2022
Bought an Audi that had an alternator that died out of state. Dealer wouldn’t provide a loaner and they were very matter of fact about the problem. Horrendous customer service state. Dealer wouldn’t provide a loaner and they were very matter of fact about the problem. Horrendous customer service More
by slakind2
Employees Worked With
July 14, 2022
You can buy a car anywhere but with George at the Audi Exchange you get an EXCELLENT CUSTOMER EXPERIENCE!! Made my car buying experience enjoyable and addressed all my questions in a friendly and professi Exchange you get an EXCELLENT CUSTOMER EXPERIENCE!! Made my car buying experience enjoyable and addressed all my questions in a friendly and professional way. Highly recommend using George to buy your next car!! More
by Aruna
Employees Worked With
George Sfikas
September 02, 2021
I had the worst experience yesterday at Audi Exchange I have ever had at a car dealership. I am not a complainer, but this was beyond the pale. I reached out to AE Saturday on-line in response to a listi have ever had at a car dealership. I am not a complainer, but this was beyond the pale. I reached out to AE Saturday on-line in response to a listing for an Audi etron sportback. On Monday morning, I had contact with Milan and Maria about the car, which had not arrived yet. On Tuesday morning, I had not heard back from Milan, so reached out to Maria again. She indicated Milan was off for the day but that she would have another sales rep contact me. She told me the car had come in and she provided me a contact to call for a quote on shipping the car to TN. After 30 to 45 minutes, a rep had still not contacted me so I called the dealership and was connected to Maria. I knew I needed to move quickly on the car because not many are available. I asked to talk with a sales rep and Maria put me in touch with Scott. Scott sent me pictures of the car and I immediately viewed the pictures and asked if AE could come $500 off the MSRP and ship to me - this was offered to me on another Audi Sportback in MO. Shawn indicated he would check and awhile later responded that he could not offer shipping and that actually AE was asking for $5000 over the MSRP. I indicated to Scott that the car was advertised on AE's website for a "price" of $83,245 (the MSRP) and on Edmunds and other sites as well for that price and that neither he nor Milan and Maria had ever indicated the price was anything other than as advertised. I indicated that a last minute increase of the price was not only unfair dealing, but was likely illegal. Scott indicated that this was not his decision and that it put him in a difficult position as a salesperson. He asked if I was still interested in the car and I said "yes, at the advertised price." He said he would talk with his manager and call me back in 5 minutes. Twenty minutes later, I texted Scott for an update and he texted me back that the car had been sold! I immediately called him and he had no response other than that the car was sold to someone else. I then called his manager, Vic Javalili, and spoke with him for 10 minutes. Vic listened and gave me a sob story about low inventory and having to lay off workers. He was non-apologetic for the extremely poor service I had experienced, the last-minute increase in price of $5000, and the fact that AE sold the vehicle out from under me WHILE I was trying to negotiate a price. Throughout my two days of contact with the dealership, during which I aggressively pursued this car, not once was I told that the "advertised price" was not really the price or that the dealership would not negotiate (as Vic belated told me twice). Additionally, it was never suggested to me that I put a deposit down to hold it or that I was in anyway at risk of not completing the transaction. Rather, despite my urgency, the people I dealt with were not moving or talking with any sense of urgency. It was, by far, the worst, underhanded, experience I have had with a business. More
by Kelly
Employees Worked With
Vic Javalili, Scott, Maria, Milan
January 16, 2021
Most of my previous dealings with Audi Exchange ran from good to terrible. My most recent experience once John Anagnos was assigned to me, have been excellent. He listened to what I wanted and followed th good to terrible. My most recent experience once John Anagnos was assigned to me, have been excellent. He listened to what I wanted and followed through perfectly. Once I bought the car he spent plenty of time making sure I understood how all the gadgets worked. My experience with the finance guy was also excellent. I would definitely recommend Mr. Anagnos to anyone looking to buy an Audi. More
by etc
Employees Worked With
John Anagnos, Pat Gibbs
December 01, 2020
......WARNING! This dealership is the epitome of :BAIT and SWITCH"....... #1. fake advertising...a good majority of their leased car " specials" do not exist. However,a more expensive option is defini and SWITCH"....... #1. fake advertising...a good majority of their leased car " specials" do not exist. However,a more expensive option is definitely available. #2. sales calls ,emails,and texts are endless and annoying . Do not give them your contact info. #3. as I tried to finalize a purchase ,the sales manager admitted my car was a loaner with over 5000miles. However, the same car was available with no miles but for a much higher price. I WILL NEVER CONSIDER BUYING FROM THIS DEALERSHIP AGAIN More
by glako
Employees Worked With
zolten orban
November 01, 2020
They obfuscated all monies in our transaction buying a new car to the point of charging me $2000 more. Then hot boxed me to try to sell me $3000 more cost for warranty. new car to the point of charging me $2000 more. Then hot boxed me to try to sell me $3000 more cost for warranty. More
by ranapoli
Employees Worked With
Peter Ruth but not his fault
October 15, 2020
service department, i am not sure they can fix any major issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . t issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . they replaced so many parts inside the engine, since then my car is loosing engine oil. they cant find where the oil is going. the only thing that i know that the car is loosing oil. i took it over there at least 4 times, finely they are saying that oil consumption is normal. when you are loosing the whole oil in 2 to 3 week, how can it be normal consumption. i am not sure what to do. no help from Audi or Audi exchange. Audi exchange service department done something wrong when they fixed my car engine. NOW THEY DO NOT WANT TO ADMIT AND FIX THE ISSUE. More
by joe
Employees Worked With
995 THOMAS, VOTH
