Texas Toyota of Grapevine

I had a good experience at this dealership. Steve was informative and efficient. I was able to get in and out with a car. Steve was informative and efficient. I was able to get in and out with a car. More

The experience was very stress-free and efficient. The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with ur The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with urgency. More

I had a very disappointing experience at this dealership earlier this week while attempting to purchase a vehicle. Unfortunately, my experience raised serious concerns about their business practices. I v earlier this week while attempting to purchase a vehicle. Unfortunately, my experience raised serious concerns about their business practices. I visited the dealership after seeing a vehicle online that was listed within my price range. When I arrived and test drove the car, I was informed that the price was higher than what was advertised online. The bill of sale included a $500 upcharge, which they stated was for “maintenance and other items.” However, the vehicle had a visibly cracked taillight and a dent near the rear panel. While the taillight functioned, the crack was significant. I questioned the justification for the additional $500 given the visible damage, and they were unable to provide a clear explanation. Additionally, they attempted to add $2,000–$3,000 in dealer accessories to the vehicle. This is a used 2025 Toyota Camry. I explained that the online listing price should reflect the total vehicle cost, including any accessories already installed. After considerable back and forth, they removed the dealer accessories but kept the $500 upcharge. I also informed them that I would not be financing through the dealership, as my credit union had already approved my loan and would issue a cashier’s check for the full purchase amount. This is a cash purchase. The dealership strongly pushed me to use their approved lenders instead. I had three different sales representatives attempt to persuade me to finance through them, suggesting I could refinance later. I declined, as my credit union offered a lower interest rate and I saw no reason to apply for another loan. After spending 2.5 hours at the dealership without resolution, I left. The following morning, the salesperson contacted me and offered to keep the $500 upcharge in exchange for five complimentary oil changes. I declined, reiterating that adding fees not disclosed in the online listing felt misleading. I also asked whether they would accept a cashier’s check for the full amount. I was told they only work with their lenders. I clarified that this is not a financed purchase through the dealership — my bank would issue a cashier’s check payable to them, and the lien would be held by my bank, not the dealership. Despite this, they continued to provide confusing and inconsistent information. Overall, I felt pressured, misled, and frustrated by the lack of transparency. I value honest and straightforward business practices, and this experience did not reflect that standard. Consumers should be cautious and ensure all pricing details are clearly confirmed before visiting. As I asked them directly: if you walk into a store and see a listed price, would you expect to pay something different at checkout? I hope dealerships can prioritize transparency and integrity in their customer interactions. More

We had a great experience with Steve R. Highly recommend this dealer. He is patient and supportive throughout the process. Highly recommend this dealer. He is patient and supportive throughout the process. More

Tristian and Big Will were amazing. During the whole walking around process, Tristian helped us and made us feel very comfortable he was funny and accommodating. Big Will was hilarious During the whole walking around process, Tristian helped us and made us feel very comfortable he was funny and accommodating. Big Will was hilarious and made sure we got the best deal we possibly could. Both very honest people. More

Stay away from the service department at Toyota of Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be ret Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be returned in proper, original working condition. Unfortunately, that wasn’t even close to the case. Because of poor workmanship from their technician, I ended up paying an additional $2,000 out of pocket at another dealership to fix mistakes Toyota of Grapevine made. First, the technician failed to properly seat a connection and the air filter, which caused a check engine light. Then, my truck began leaking gas because the fuel injectors were not seated correctly. Both issues were directly tied to sloppy, careless work. I repeatedly reached out to Alex, the service advisor, to try to resolve this and make things right. My calls were never returned. If you value your vehicle and your money, avoid this place. They clearly don’t stand behind their work, and customers are left paying the price for their mistakes. More

I went to 3 different dealerships in 1 day and nothing felt right until I stepped into Texas Toyota of Grapevine. The atmosphere is high energy, I didn’t feel like I was being belittled or scammed, and I felt right until I stepped into Texas Toyota of Grapevine. The atmosphere is high energy, I didn’t feel like I was being belittled or scammed, and I loved the options I had. Jon D was great to work with; he was super accommodating and attentive and I didn’t feel pressured to make a decision. Would definitely recommend. More

Usually in my experience of buying new cars. It would take all day. Will Shearins and Elijah Hall got me out in good timing. It would take all day. Will Shearins and Elijah Hall got me out in good timing. More

Fantastic experience with little to no pressure. Milton took great care of us and we are very happy with our deal! Milton took great care of us and we are very happy with our deal! More

We had a great purchase experience with Big Will and Eli. Both took the time to thoroughly explain options and pricing. We felt very welcome and appreciated. We have bought many cars through the years and th Both took the time to thoroughly explain options and pricing. We felt very welcome and appreciated. We have bought many cars through the years and this one was definitely one of the quickest and easiest purchases we have made. More