Texas Nissan of Grapevine

I was pleased with the service but feel like I was taken advantage of with the process. I was charged for a part then told I needed another one instead of being told at the beginning of the process. After s advantage of with the process. I was charged for a part then told I needed another one instead of being told at the beginning of the process. After speaking with 3 other service departments, I was told that the issue should have been identified at the beginning and that I was taken advantage of by making me pay for one part then told I needed another part to complete the job. More

I had to pay to get things changed out on my vehicle that I did not want changed! This happened because I was told that the changes that would be made would fix the problem that I was having. When getting th I did not want changed! This happened because I was told that the changes that would be made would fix the problem that I was having. When getting the vehicle back the actual problem was not fixed and I was told they hadn't even looked into it. They then had to hold the vehicle for multiple days to attempt to fix the issue and they came back to me with an outrageous price to fix the issue when it was supposed to be fixed the first time. More

The process was very smooth and I am in love with my new vehicle. I left while my car was being inspected and detailed. When I came back, it was in great condition. Senen kept in contact with me the whole t vehicle. I left while my car was being inspected and detailed. When I came back, it was in great condition. Senen kept in contact with me the whole time I was gone so that I would know exactly when to come back. Great customer service. More

The were great. Explained all the services and had great communication before during and after. Even saw pictures and videos Explained all the services and had great communication before during and after. Even saw pictures and videos More

I was met quickly upon arrival. That were able to do the repair and service quickly and I was notified promptly. That were able to do the repair and service quickly and I was notified promptly. More

I bought my Pathfinder, my 2nd in a row, my first in 2013, traded it in 11/2025, and man these guys and ladies are good. It was busy since it was Saturday but I sat in lobby and watched TV. Just excelle 2013, traded it in 11/2025, and man these guys and ladies are good. It was busy since it was Saturday but I sat in lobby and watched TV. Just excellent service. Bought it from the best salesman at Texas Nissan. I forgot the service managers name but he is from NOLA as I am I. He was awesome! Everyone was. I will only by from Texas Nissan from now on. Their service is 10 stars. Thanks to everyone in the service department! They are the best. The best service and superb service dept. GEAUX Tigers and Who Dat!! More

Thanks guys for everything at trophy Nissan. It is always good to know that we are good hands when we bring our vehicles there so once again, thanks…. It is always good to know that we are good hands when we bring our vehicles there so once again, thanks…. More

Very communicative. Provided information and updates throughout the visit. Very communicative. Provided information and updates throughout the visit. It was a good exper Provided information and updates throughout the visit. Very communicative. Provided information and updates throughout the visit. It was a good experience overall. More

I will not go back. I had an appointment at 10.30 i was there at 11.15 I was there for over an hour for just an oil change. People that came in later than I did were lea I had an appointment at 10.30 i was there at 11.15 I was there for over an hour for just an oil change. People that came in later than I did were leaving before me. I went to find the advisor and my car was just sitting there it was done but no one notified me she said she would send me the multi point inspection never received it call the dealership at 11 this morning the gentleman said he would send it here it is 4.45 still have not received it. Hard to believe this is the same dealership I bought the car from but the team they have now need some more training. More

Robert is very knowledgeable and service was excellent He continuously kept us in yhe know as to what's going on continuously kept us in yhe know as to what's going on More