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Texan Buick GMC

Humble, TX

Overview
Reviews
3.4
733 Reviews
We are Texan GMC Buick. You might expect a car company’s top priority to be cars, but not at Texan GMC Buick. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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18225 Eastex Fwy

Humble, TX

77338

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Showing 733 reviews

September 15, 2023

The vehicle is running very well since the repair was performed. The dealership communication could have been better and it took longer than I expected to complete repairs. More

by todd.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cloninger
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Sep 18, 2023 -

Texan Buick GMC responded

Todd, we are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Texan GMC Buick Team

September 15, 2023

Excellent service, the crew very nice, open early, the service was fast. The wait room comfortable. More

by miguefedz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only the service, excellent
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Sep 18, 2023 -

Texan Buick GMC responded

To say thank you is not enough, Migue! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Texan GMC Buick again! Sincerely, The Texan GMC Buick Team

September 14, 2023

Had my 2019 Buick Invision in the shop for AC problem. Had my car 6 days and I had to pay for a rental car over 400.00 dollars. After 6 days I called and they still had not found the problem. . I have alw More

by cbpack2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Print
Sep 15, 2023 -

Texan Buick GMC responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact is directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Texan GMC Buick Team

Sep 15, 2023 -

cbpack2 responded

I will call Monday.

September 14, 2023

I Went to the dealership and picked up my tags. Miguel and his team were as friendly and helpful as they were before we completed our deal. More

by chad3657
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Martinis , Madison Spencer, Beth Patlan
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Sep 15, 2023 -

Texan Buick GMC responded

Congratulations on your new vehicle, David. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dave was so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Frank Amadeo, General Manager

September 14, 2023

Always clean and staff is always friendly. The service department is a big reason why my next vehicle will be purchased at Texan and not somewhere else More

by Rick Garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in the service department was extremely helpful
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Sep 15, 2023 -

Texan Buick GMC responded

Thank you for visiting our service department and for leaving the kind words, Rick. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Texan GMC Buick Team

September 13, 2023

Good and very professional service always! . We are very happy with the purchase of our GMC 2022 More

by THAIMYSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Sep 14, 2023 -

Texan Buick GMC responded

Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Texan GMC Buick family with your recent purchase. We hope you are enjoying your new GMC. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, The Texan GMC Buick Team

September 12, 2023

It took 5 days to just check the car and giving a diagnostic, this diagnostic changed 2 times. When I asked how many days it will take to fix it they told me that they could not giving a date!! I was More

by Carolina Uranga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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Sep 14, 2023 -

Texan Buick GMC responded

Carolina, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Texan GMC Buick Team

September 12, 2023

Never fixed the problem. Would like a refund for the repairs I paid for. Thank you More

by jon.karas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Print
Sep 14, 2023 -

Texan Buick GMC responded

Thank you for sharing this review regarding your experience with us, Jon. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

September 12, 2023

SA is an excellent communicator. Vehicle was delivered before estimated time. Vehicle was returned very clean and had not had any issues since. More

by berta75056
Recommend Dealer
Yes
Employees Worked With
Travis
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Sep 14, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience, Berta! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

September 12, 2023

It wasn’t the vehicle that I really wanted but it was a vehicle that I needed More

by cherylwhite10@hotmail.com
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Rivera, Beth Patlan
Print
Sep 14, 2023 -

Texan Buick GMC responded

Thank you for this amazing review, Cheryl! We really appreciate your business. Sincerely, The Texan GMC Buick Team

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