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Tenvoorde Ford
St. Cloud, MN
1,929 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,929 reviews
September 20, 2022
My least favorite service center. I've never been greeted upon entrance and sometimes have been completely ignored. This visit I told Mike I thought there was a recall that needed to I've never been greeted upon entrance and sometimes have been completely ignored. This visit I told Mike I thought there was a recall that needed to be addressed and he said there wasn't. He was wrong. More
by BKWHEELOCK
Verified CustomerEmployees Worked With
September 17, 2022
The service was Prompt and courteous and delivered as promised. Quote was prepared as requested. promised. Quote was prepared as requested. More
by PRARNESEN
Employees Worked With
September 17, 2022
It is so great to have my car running again i hope this takes care of the problem takes care of the problem More
by clulubelle666
Employees Worked With
September 17, 2022
They didn’t fix the problem and one employee was rude. Been waiting for a return call from Craig Shaffer. Will probably have to go elsewhere to get my 13 th new F-150 repaired Been waiting for a return call from Craig Shaffer. Will probably have to go elsewhere to get my 13 th new F-150 repaired More
by AJMKT1
Employees Worked With
The guy in the first service desk, Russ Hoeschen
September 15, 2022
Came to look at trading in my Ford escape to get a truck. Explained the parameters that I needed to be met, and was told that I need to be flexible. Was shown multiple different trucks, but each time I wante Explained the parameters that I needed to be met, and was told that I need to be flexible. Was shown multiple different trucks, but each time I wanted to move forward with a truck Something Happens to where we cannot move forward with it. There was always something wrong with the truck I wanted to move forward with so the truck cannot be selected. Allowing flexibility when looking for a vehicle and still being told I’m not being flexible enough. Felt pushed into having my credit run, I allowed it. Explaining that I cannot have a cosigner or put money down I was told that was no problem. But every single vehicle that my credit was run for I was told that I needed a cosigner or to put money down. I felt like I was not listened to and was pushed towards getting a particular truck I didn’t care for and which even then I was not able to get. I explained to the sales rep that this is what I was afraid of. Having my credit run for no reason and not being able to get a vehicle. and all I was told was sorry that’s how we do things. I was told Tenvoorde helps and works with people no matter what to give the best customer service and to gain a customer for life, but I kept being strung along on a chase that there was no happy ending to. I was never really given any updates unless I asked, and I felt like the only thing that mattered was the sales rep making commission on a particular vehicle along with the person in charge of the financing and Not trying to give the best customer service and do what’s needed for a customer. More
by eeldude18
September 02, 2022
Experienced service writers and technicians provide a good experience. Service is done correctly and timely. good experience. Service is done correctly and timely. More
by tomfwaibel
Employees Worked With
August 30, 2022
Barry Jensen, Service person did a fantastic job. He not only ensured that my truck was fixed, but he kept me appraised of what was happening and the repairs were done in an extremely timely fashion He not only ensured that my truck was fixed, but he kept me appraised of what was happening and the repairs were done in an extremely timely fashion. His personal care and professionalism should be recognized by his supervisor(s). I truly appreciated his enthusiasm and dedication to satisfy the customer. Thank you. More
by PETERANDSUSANPLOOF
Employees Worked With
August 27, 2022
Yeah! It is fixed. So excited to have my car back and working. They worked hard to get it working. It is fixed. So excited to have my car back and working. They worked hard to get it working. More
by jmmichael0
