Team Mazda

Absolutely shady experience here, after being in our new vehicle for 3 weeks we got a call to sign a new contract for a higher rate. When we refused to sign we were told to pay a $750 restocking fee, return vehicle for 3 weeks we got a call to sign a new contract for a higher rate. When we refused to sign we were told to pay a $750 restocking fee, return the vehicle, and our trade in was already sold, so we literally walked away with nothing. DO NOT GO HERE. More

Not truthful. No help. Management does not return calls or cares. Not honest,no intreguarty No help. Management does not return calls or cares. Not honest,no intreguarty More

This is a google review that the dealer deleted so nobody would see it. The staff at Team Mazda has made me hate my car. Thanks Team Mazda for helping me remember how crooked dealerships are. Update The would see it. The staff at Team Mazda has made me hate my car. Thanks Team Mazda for helping me remember how crooked dealerships are. Update The owner has just called me out for being rude, using racial slurs and being vulgar which I was not. They asked what salesman I had and all I could remember is he didn’t speak perfect English, not racist. What a pathetic way to treat your customers. Ever time I talked to any of the managers they apologized for how their team treated me and now they say I’m the one who treated them bad? After I left the bad review I was harassed and threatened to take the post down. They are more concerned about any bad publicity than good customer service then when things don’t go there way they attack the customer. Bravo Team Mazda I hope this reaches thousands of potential customers to help steer them clear of your bull crap. Look at all the negative reviews. Seems like they all have the same thing in common when the management responds. It’s always the customers fault and never the dealer! 1 Response from the owner 22 hours ago This is the first time in 12 years I have had to do this. Mr good your behavior yesterday was unacceptable. You demeaned and belittled several of our employees. You made racial slurs and attacked the intelligence of our employees. All of this over the Free 2 year twenty four thousand mile oil change package that was gifted to you. It’s is not our fault you did not read the agreement you were given at no cost to you. It is not our fault you drove 24thousand miles in one year. Your underwhelming vulgar and profane vocabulary was on full display. We reserve the right to refuse service to anyone and you are the first one to be chosen. Congrats! I will not allow you to continue to treat our employees in such a manner. If you have any questions I would be happy to explain to you how this works. 208 455 0322 ask for Aaron More

I asked for more money for my trade-in. They offered me all sorts of additional services, but later found out they financed that in instead of being part of my trade in. Cancelled the add ons immediately a all sorts of additional services, but later found out they financed that in instead of being part of my trade in. Cancelled the add ons immediately and have yet to receive my money back, which they said would take 8 weeks - its been over 10 weeks, still nothing has happened. More

I do not recommend this dealership to anyone looking for a vehicle. I'm 20 years old and went with my mother to possibly purchase a vehicle. I told them my budget and they showed me a car that they claimed a vehicle. I'm 20 years old and went with my mother to possibly purchase a vehicle. I told them my budget and they showed me a car that they claimed was in my budget. I asked for a 4/5 year loan, for a car under $20,000 that was a used compact suv. They found one that was alright. They never made an attempt to sell the car to me, they sold it to my mother. She wrote out the check, and they started handing us paperwork. They explained nothing to us and changed the numbers behind our backs. The one time they explained something, it was for an extended warranty that we said we did not want and asked them to remove it. They kept it in our contract. We returned in less than 12 hours to inform them that I literally cannot pay for this vehicle. It was $10,000 more than I could afford. They did take off $4,000 for the warranty but refused to take back the vehicle I cannot afford. It is now sitting on their lot because I cannot insure the car because they lied and priced it way above my budget. I offered to purchase a different vehicle on the lot and plenty of others. I hope to not have to take the legal route but I will if need be. Please take this warning seriously. Our sales rep looked us in the eyes, showed us pictures of his kids that were my age and yet had the audacity to twist the numbers and scam me. More

Got ripped off!! talked into a car I didn't like, was bs'ed into believing I could trade-in a year. Found out just how much I was ripped off!! bs'ed into believing I could trade-in a year. Found out just how much I was ripped off!! More

horrible havent even had it for 5 days and all my coolant is leaking out my temperature gauge isnt working my car over heated and had to be towed i went to see them and they took me there was no leak and the is leaking out my temperature gauge isnt working my car over heated and had to be towed i went to see them and they took me there was no leak and there was nothing they could do about it im a single mother and its 550 dollars to fix it they sell used cars and dont inspect them or fix them the manager josh is super rude and basically told me its my problem not his More

I bought my car from Team on July 15, 2020. Everything worked as it was suppose to for the first week or two. Then, the temperature gauge began coming on in the morning and staying on for a minute or two worked as it was suppose to for the first week or two. Then, the temperature gauge began coming on in the morning and staying on for a minute or two. Then the MPG average that displays above the radio began just randomly scrolling through numbers rather than giving a true average. Additionally, the key fob button to open the hatch door never worked. I made an online appointment to take it in on Saturday the 8th at 9:30 to have these issues looked at. When i dropped off my car, the serviceman said that for those issues I'd have to make an appointment with Shelly, and that she wasn't going to be in until Monday, but that "we'll get it in and start looking at it." By Monday afternoon I hadn't heard anything from the dealership. I then had to call no less than five times because; I was disconnected; the transfer didn't go through; nobody in the service department would answer; they couldn't "find" Shelly, etc. She finally called me back (after I'd left my name and number with two individuals) and said that they hadn't looked at my car yet. They would hopefully have it done by Tuesday, but that's if they didn't need to take it to their "sister" store (Treasure Valley Surbaru). Tuesday came and I again had to reach out to the service department in the afternoon because I hadn't been contacted yet. Shelly said "just don't drive until the temperature gauge turns off, " and that her guy drove it around and saw no issues with the mpg display. Additionally, the back door/hatch button wouldn't work until the car was already unlocked. I called Tuesday on my way home (6 pm ish) and the salesman said that the service department closed at 5 and that he didn't have access to the keys. I called the service department Wednesday and explained that it would be after 6:30 pm before I could be there to pick it up, and to please have the keys available. This morning, before ever getting in, I made sure to unlock the car and try the hatch/door with the key fob; it did nothing. Then when I got in, the temperature gauge was on. I waited until it went off and then drove. While driving, the mpg average on the dash began streaming through numbers again. Additionally, when I bought the car, the two salesman stressed over and over to go onto Google and leave a five star review. It took me a couple days, but I eventually left one. Then, when I was finished, I saw that my salesman had gone onto Google that same night purchased my car, and made a review in his name, but using the photo they took of me standing with my car. I updated my Google review to a one-star and reflected all of this experience. Aaron Ulrich commented on it asking that I contact him. I called him this morning and told him everything I had gone through. I explained that I was extremely disappointed with Team and wanted to return my car and dissolve all dealings with them. He explained that he couldn't do that. He said that the temperature gauge will just naturally come on and I should ignore it. When I asked how am I to tell when there's a legit temperature problem, he simply said, "all subarus temperature gauge come on first thing in the morning. And I understand your concern. If there's an issue, the gauge will just stay on." He asked me to bring it back in so that they could resolve the other issues. "That's on us for not getting it right the first time. We're newly split and still going through some growing pains." I explained that it's not right of me to give up my time and vehicle for such minor issues. And if this is what happened with minor issues, what would happen with a big issue? He assured that that wouldn't happen. I said that there's also the issue of the Google post being unethical. I told him that a number of Team's reviews came from their own employees. He said that when they did the split a number of employees bought vehicles and he had them go online and leave reviews to build up Team's page and presence. He later argued that the reviews were authentic, to which I pointed out that he had just said that he had his employees going on and leaving reviews. I was extremely upset. I told him that this conversation wasn't resolving the way I wanted and that I was done talking to him, and hung up. Aaron then called me back and I sent the call to voicemail. I have the voicemail saved along with a screenshot of the post made by his employee. In the voicemail, Aaron states that he's sorry I'm not allowing him to make this right and that I'm allowing myself to be upset by this. He also went on to give me instructions on how to correct the mpg average issue. (WHY was this not taken care of when they had it???) I also did a Carfax value report on the car based on the information from the date of purchase and they price gouged me by over $5k. There's a reason they don't put the prices in the windshield. More

Thankful to Brian Street for his helpfulness to get me in the car that best fit my budget and needs! All around good and professional service the car that best fit my budget and needs! All around good and professional service More

Our Third Vehicle This is our third vehicle that we have bought from Team Mazda in the last 6-8 years. We are happy with our latest purchase a 2012 Dodge Grand Caravan. This is our third vehicle that we have bought from Team Mazda in the last 6-8 years. We are happy with our latest purchase a 2012 Dodge Grand Caravan. Our Sales Rep was Stanley Bondilla he is a very knowledgeable person and patient as well. We came in with our own financing and then it fell through. Team worked with us to find the best deal. We are again happy people. Thank you Team. More