Team Mazda

The staff was nice but there was not enough staff to provide quality service. I was not happy with the level of service. I took my car in for a diagnostic. It was near New Years so I did not want to provide quality service. I was not happy with the level of service. I took my car in for a diagnostic. It was near New Years so I did not want to leave the car over the holiday. The part arrived the next day on 12/31/25. I called back after the New Year and had to call 4 times just to find out that the part had arrived. I never received a call back. I tried to make an appointment by phone to bring the car back in but I could not get anyone. I left a message and did not get a call back. I had to show up in person just to book an appointment to bring the car back to place the part. This was all given the fact that the part and diagnostic was already paid for. When I came back for the part install everything went smooth but the overall customer service experience (follow up) was terrible. More

Mark Terkelsen handled my issues in a professional manner. As a result I look forward to continuing my Mazda service in Vallejo. manner. As a result I look forward to continuing my Mazda service in Vallejo. More

The staff and sales rep were helpful and respectful with all aspects of our purchasing our vehicle. all aspects of our purchasing our vehicle. More

The service was excellent. Thank you, Team DGDG Mazda. I appreciate your providing a video review along with my oil change; that is very helpful. Thank you, Team DGDG Mazda. I appreciate your providing a video review along with my oil change; that is very helpful. More

Attentive sales team. Easy to work with on my end-of-lease purchase. Second Mazda and happy with both. Easy to work with on my end-of-lease purchase. Second Mazda and happy with both. More

Knowledgeable associates and very nice. Accommodating our various requests and was helpful in locating the right vehicle with the options we wanted. Accommodating our various requests and was helpful in locating the right vehicle with the options we wanted. More

Friendly, informative, considerate, straightforward, and seemingly honest. I worked with Damian and he was great. Shout out to Ingrid in finance! They got some real ones to work with there in Vallejo. Thank seemingly honest. I worked with Damian and he was great. Shout out to Ingrid in finance! They got some real ones to work with there in Vallejo. Thank you again for my 2026 Mazda CX-50 hybrid! More

Overall, I had a very good experience at Team Mazda Vallejo and would give them five stars. Most importantly, the pricing was exactly as quoted — in fact, the final tax and registration came out sli Vallejo and would give them five stars. Most importantly, the pricing was exactly as quoted — in fact, the final tax and registration came out slightly lower than expected. I shopped pretty extensively between the Sacramento area and the Bay Area, and this was the best deal I found, with almost no pressure. The finance experience with Ingrid was excellent. She was personable, clear, and efficient, and explicitly said she wouldn’t push extras since I wasn’t interested, which I really appreciated. That part of the process was quick and painless. The main downside was waiting time. There was a longer-than-expected wait between my test drive and getting into finance, much of it spent waiting on my own, plus a final delay because the second key fob had to be retrieved. That was frustrating. That said, the handoff was solid — they walked me through the car, helped set up the MyMazda app, and explained features and break-in guidance. Despite some waiting and a small upsell attempt earlier, this was still the most straightforward and least pressured new-car purchase I’ve had, and I’d recommend them based on pricing and transparency alone. More

This dealership is the best. We worked with sales, financing, and the service team and everyone was so great. They made sure we left happy, and helped get my wife her dream car! We worked with sales, financing, and the service team and everyone was so great. They made sure we left happy, and helped get my wife her dream car! More

1. You performed the requested service competently. I was told it would take about an hour. It took two hours. 2. The times I have gone in, you h You performed the requested service competently. I was told it would take about an hour. It took two hours. 2. The times I have gone in, you have recommended three level of additional service ranging from about $300 to $1000. You did not tell me that this was ADDITIONAL service that is NOT recommended in the Mazda factory service plan. Only when I asked did you tell me that this was “extra” or “special” service. 3. After inspection, you reported that I need new rear brake pads. I noted that my brake pad wear seemed excessive (both front and rear replaced with less than 15K miles. After some discussion, one of the other advisors wondered if I lived in the hills, which I do, and which explained the problem. What you did NOT tell me is that there are brake pads for my car that will work just as well and will last much longer. I suspect you did this (a) because you don’t have long-wearing Mazda brake pads; and (b) you cannot recommend non-Mazda parts. I also suspect you did this because the more often I have to come in for new brake pads, the more money you make. In short, I do not think you care about either me or my car except insofar as I am a profit point for your business. I do NOT like feeling like I am only there to be exploited for your gain. More