Tasca Ford Seekonk

Was not satisfied I called ahead to make sure the car I wanted to look at was still in stock and for sale. Bob answered the call. When I got to the dealership a very I called ahead to make sure the car I wanted to look at was still in stock and for sale. Bob answered the call. When I got to the dealership a very friendly salesman greeted us. Brought around the car I wanted for the test drive. Had a very good impression so far. Test drive went as expected, I had test driven other 2013 Camry's so I knew what to expect. When I got back from the test drive another sales person not quite as personable greeted me. The salesman who first greeted me explained that this is the one who picked up the phone when I called and I was being handed off to him. This is when my experience went down hill. The "dance" around what I wanted out of my trade and what I was going to pay for the Camry went as I expected. I will say they paid off what I owed on my trade as expected. I had done my research my pay off was the low end of what the trade was selling for at auction, I did my homework and my trade was paid. The price of the Camry I purchased was on the slightly lower average of what other dealerships were selling comparable models for. This is where Tasca failed on their promise of "you will be satisfied" After a deal was reached, I informed the sales person and manager I already had financing. My fiance and I waited over 2 hours in the showroom for the finance person to become available. NOT ONE TIME in the whole 2 hours were we ever offered anything, not a voucher for lunch, a coffee, not this is going to take a while we are busy, you guys can come back in an hour or we'll call you if you want to step out. I even asked my salesman if we could leave and I'd come back the following Monday because I wasn't even able to drive the new car home that day. I watched the 3 other people ahead of me go through their process because I could see the finance office from where I was sitting. Finally it was my turn to see the finance specialist. I got the preamble about how he's been doing financing for 30 + years etc etc, I informed him I already was pre approved and had a 4.5% interest rate. The paperwork was in my mailbox at home, I could go get it. The finance person said he wasn't sure what I was talking about, I was only approved by one lender for a higher rate and if I wanted the car that was my only option. I could leave and figure out what I was saying about my pre approval and come back at a later time. I was told the place I was pre approved at I was rejected for, I told him that is because I have an open loan blank check and they wouldn't approve another loan he submitted. I wound up taking the "only" loan offer on the table for a .5% higher rate. I was told the place I was pre approved at had a history of doing this and was told I actually wasn't pre approved, that they just tell people that. Very Disappointing!! This left a very bad taste overall in my mouth. I don't like being lied to, or being mis lead. After all this was over, I wanted to take one more walk around the car before I got in my car I arrived in to leave for home. My salesman walked me around the car, I asked if they ever give out vouchers for us waiting for so long. I was told yea, they do that sometimes. I just got a blank very uncomfortable look after that point. I took this to mean, yea we do that sometimes, but not for you. Since I was driving the car I arrived in back home, I needed my keys. I asked my salesman for the keys, oh you didn't get those back? I said nope, he came back with my keys. I said great where is it parked? He had to go check and came back and said over there, and pointed to another lot in front of the service garage! ARE YOU KIDDING ME??!! I've spent now 4 hours at this dealership and you can't even bring my car around for me? Ok Tasca now you need to change your slogan. My car was supposed to be registered for me on the following Monday ( I went to the dealer on a Saturday) I had to call mid day for an update. I was told they would call back in the evening because their runner wasn't back yet. Standard stuff. Finally around 6:30 I got the call they did not have enough info from me to register my car. Funny thing was I had the missing info on me at the dealership Saturday and offered it to them, and said they might need it. They said they wouldn't. So I waited another day for delivery of my car. 4 days after I made the deal the sales person drove the car to a Dunks close to my house and met me and took my trade back. I will say this was the good part of the experience. I appreciate not having to drive to the dealership to pick up my new to me car. I will also say I've had more than one dealership experience at multiple dealerships in the area, this type of service is on par with what other dealers do, specifically the delivery of the car, detailed with a full tank of gas. Yes most reputable dealerships will do this, even come and exchange cars. I don't really count this as a plus in the Tasca column. At the end of this experience, I got the car I wanted, I got my trade paid for (FYI 3 other dealers also said they'd pay off my car) so I suppose I achieved what I set out to do. Its now a little over two weeks later and I just got a letter from the company I was pre approved from saying they rejected the dealer submitted financing request because I had an open loan offer. Black and white in my hand proof what I said was true and what I was told by financing was less than the truth. I will tell anyone who is looking for a car my experience with Tasca. I will NOT call out the salesman or finance person. More

Great experience Vinny went beyond in what he had to do to make me happy has his customer and friend I appreciate all he did for me i will definitely recommend him as Vinny went beyond in what he had to do to make me happy has his customer and friend I appreciate all he did for me i will definitely recommend him as a person to go see for any type of car More

Fantastic Service We recently bought a truck through Pre-owned factory (a division of Tasca) and had a few problems with it - Dave at the service center couldn't of bee We recently bought a truck through Pre-owned factory (a division of Tasca) and had a few problems with it - Dave at the service center couldn't of been nicer, he took care of all the problems and a few we didn't know about, he kept us informed the whole time got us a rental car and delivered fantastic service. Thank you Tasca! More

Lack of "Recommended product" Yet again, NOT satisfied! This time (2nd time and LAST dealing with Tasca) I went to the service dept for my "free oil change" that was given to my wh Yet again, NOT satisfied! This time (2nd time and LAST dealing with Tasca) I went to the service dept for my "free oil change" that was given to my when I bought my car. My vehicles owners manual calls for synthetic oil and the service tech said it was a "synthetic-blend" oil. When I asked the service advisor about it, he went to talk to the tech and said my vehicle doesn't "call for" synthetic. This after I researched about synthetic vs synthetic-blend on-line to find out that synthetic-blend is as about equal to conventional oil. When I got back in my car, I looked at the owners manual and found my car does call for the fully synthetic oil. I will NEVER give Tasca another PENNY of my money!!! More

Just bought the car of my dreams I saw this 2011 Cadillac online at tasca.com and it was at a location 90 miles from my home, Alex Castergini the general manager had it shipped to his I saw this 2011 Cadillac online at tasca.com and it was at a location 90 miles from my home, Alex Castergini the general manager had it shipped to his dealership local to me and set me up for a test drive. Then James Teague, the sales manager looked at my trade, gave me a great trade in value and we worked the deal. They were a pleasure to work with and very professional. I felt like part of the Tasca Family. The whole purchase process was simple and easy and I never felt pressured to buy anything extra. This is my second purchase from a tasca dealership and I dont want to shop anywhere else. More

the experience buying a car with Tasca Ford Mazda I met with Jeff Barske in the first day that I started looking for a car. After I tell you what I wanted, what my conditions are, and what my problem I met with Jeff Barske in the first day that I started looking for a car. After I tell you what I wanted, what my conditions are, and what my problem about the credits are. He gave some advices to me and tried to help me to achieve leasing the Ford Focus 2014. It made me believe to work with Tasca without talking to the others dealers. Finally, I have already leased a car and Jeff took care of me very well. I can tell that I am extremely satisfied to buy my car with Tasca Ford and I want to say thank you to Jeff Barske. More

Robert (Bob) is a very helpful sales consultant. He Robert (Bob) is a very helpful sales consultant. He worked with my very limited budget patiently. At the end of the day, I traded in my 2012 Hon Robert (Bob) is a very helpful sales consultant. He worked with my very limited budget patiently. At the end of the day, I traded in my 2012 Honda Pilot Touring...........and got a newer, better, more powerful, fully loaded options 2014 Ford Explorer - Sport! He was truthful that they had the Ruby Red color that I was looking for. Unlike other dealers who will say they have this and that, but they really dont have that unit. I'm glad that I went to TASCA! Thanks for all the help and working with me Bob! -Antonio Grajo Jr. More

Well, all I can say is THANK YOU to Robert DePetrillo (sales consultant), Ben Fasano (finance manager), and Mike (sales manager) that worked with me yesterday. I traded my 2012 Honda Pilot Touring, an (sales consultant), Ben Fasano (finance manager), and Mike (sales manager) that worked with me yesterday. I traded my 2012 Honda Pilot Touring, and got my new 2014 Ford Explorer - Sport edition. They are the only dealer who has the Ruby Red color, and were true to their word. They are not like other dealers who will tell you this and that, but the truth is, they don't even have any unit that you are looking for. I told them what my budget is, and they worked very hard to accomodate it. And at the end of the day, they HELPED ME BIG TIME. My goal was to have a lower monthly payment compared to my honda pilot. And now, I have a $90/month savings with a newer, better, more features, more powerful 2014 Ford Explorer! It's a win-win for me! I am a happy customer! Thank you guys! -Antonio Grajo Jr. More

Very friendly, laid back, and not pushy at all with the sale of the car, although a little extra pressure was used to sell warranties and tire insurance. Very thorough explanations on all aspects of the ca sale of the car, although a little extra pressure was used to sell warranties and tire insurance. Very thorough explanations on all aspects of the car as well as warranty products were offered with a lot of patience. Overall it was clear that the customer's experience was the top priority. More

Herb went above and beyond with his customer service. He was always full of knowledge about the car being purchased and listened to what our needs were. He was very friendly and made us feel welcomed in t was always full of knowledge about the car being purchased and listened to what our needs were. He was very friendly and made us feel welcomed in the dealership. I would recommend tasca and Herb to friends and family. More