Tasca Ford Dickson City - Service Center

i had transmision troubles with my ford fusion and needed to have it towed. my vehicle was towed in on a tuesday. i had called them to let them know it was coming, and they were honest (the one and only time to have it towed. my vehicle was towed in on a tuesday. i had called them to let them know it was coming, and they were honest (the one and only time) and told me that they were busy and not exactly sure when they would be able to look at it, to which i was not happy, but did understand. 3 days later i called and spoke to someone in the svc dept. and asked about my car, after being on hold for 5 minutes the man returned and asked me what my name was. i told him, and then was put on hold again. the man returned and asked when i brought the vehicle in, i had told him that i had it towed there a few days before. he stated that he had NO record of the car being there and that i should call the company that had the car towed. after calling the tow company and finding out that they did drop it off and gave the keys to the service manager, i called back, and some how they had just found my car, and where going to look at it asap. later that night i drove by and saw my car sitting in the lot, now i note that this was on a thursday, and took a picture of where it was parked. a few days went by, and the car had never moved. on wednesday i called and spoke to mr. pulmen and asked how my car was doing, he stated to me that it was they had an idea of what was wrong, and was going to be worked on the following day, which was thursday. thursday evening i drove past the dealership, to find my car sitting in the exact same spot it has been in for over a week now. i pulled in the service parking area and called the dealer and asked to speak to the svc. manager (joe pulmen). when he answered i asked how my car was coming along, after a LONG PAUSE he stated that the vehicle was on the lift and was being repaired. i didn't know that i had 2 vehicles there, because the one that i had towed in was sitting right in front of me, not being worked on. i asked him if he was sure that it was my car that they were working on, he stated that it was and it should be reapired in 2 days without a problem. i then told him that i am standing next to my car and that they could not be working on it. there was stunned silence on the phone. i very simply told him to not touch my car and i would have it towed from the dealer the next day. after some stammering from him, and offers of a free rental, and free oil changes, he agreed to leave the keys in it so i can have it towed the next day. my car was there for over 2 weeks, the svc dept, and mr. pulmen made numerous false statements that they were repairing my vehicle when they were not. i had my car towed to coccia ford, and it was repaired in 1 day for a wiring problem that is know to occur in some of these vehicles. mr. pulmen is the biggest liar in the local area, and after doing some research, his reputation at other dealerships preceeeds him. STAY AWAY, STAY FAR FAR AWAY. More

THE most rude and nasty auto service dept. I have EVER dealt with!! I am originally from the area and I spend a lot of time there with my extended family and had never heard anything bad about the dealer dealt with!! I am originally from the area and I spend a lot of time there with my extended family and had never heard anything bad about the dealership. So, when my Ford broke down, I had it towed to their lot. I bought the car at another Ford dealership in a different state. I guess since we were not potential return customers, we could be refused service. My husband I were missing work and thought that when we called, they would give us a date that they could work on the car. On the phone they told me that they didn't know when they could get to it. Maybe they would know the next day. On the second day, my husband and I went to the service department and the only person more rude than the guy behind the counter, was the manager who happened to come through. We were told in a nasty and derogatory manner that they couldn't even tell me when they would be able to work on the car. They said that it wouldn't be the current week, and they didn't know when they could 'fit it in'. I automatically had the car towed to a Ford dealer because of the wonderful service department that we deal with where the car was purchased. (Sunnyside Ford, Holden, MA). I couldn't believe how rudely I was treated!!! I had the car towed to another auto service center and it was fixed the next day. How long does it take to install an alternator? It wasn't some wierd unknown issue! DONT even think of buying a car here. They certainly have no idea how to deal with customers. I have family in the area and I have made sure that they have all been warned not to patronzie this dealership! More

Brought auto in for service and failed to repair brakes correctly. They let me the owner of the auto drive the auto with a inoperable parking brake. However they made sure they got paid for poor service. A correctly. They let me the owner of the auto drive the auto with a inoperable parking brake. However they made sure they got paid for poor service. A complete brake repair front and back including rotors which I'm wondering if they really needed to be replaced but let me drive an unsafe auto after repair. I was never informed my parking brake did not work. It worked before I had the service. I think you should retrain your service dept. on how to perform repairs and check the auto before it is returned to customer. I ve purchased 3 new auto's and had them serviced there over the years. You have lost me as a service customer and buyer of my next new auto. More

Bought a Used car.The car was certified.To certify the car they had to install new tires.After 10,000 miles and 1 rotation the rear tires have flat spots in them and the front tires are perfect!To car they had to install new tires.After 10,000 miles and 1 rotation the rear tires have flat spots in them and the front tires are perfect!Took it to the service department for them to look at the tech came out looked at the tires and shrugged his shoulders and said"You'll have to take it to a Continential Tire Dealer"now if they put a part on form Auto Zone does mean if it is defective I would have to take it back to them? I think I deserve better sevice than that. More

I didn't buy my 2001 Ranger there but took it there for service. They said brakes were fine, but rotors are warped, had to repair it myself. 21,000 miles on vehicle. They sprayed wd-40 on window channel to service. They said brakes were fine, but rotors are warped, had to repair it myself. 21,000 miles on vehicle. They sprayed wd-40 on window channel to fix sticking, that didnt work either. Had to remove door panel myself to fix problem. Rear end was clunking, they said there was no problem. They might have the cheapest local prices on Fords, but their service dept. sucks, stay away, buy somewhere else. More