Tasca Buick GMC Palm Harbor

Short answer - Car buying made pleasant. I was Short answer - Car buying made pleasant. I was assisting my daughter in purchasing her first new vehicle. My first contact with Dick Norris Buic Short answer - Car buying made pleasant. I was assisting my daughter in purchasing her first new vehicle. My first contact with Dick Norris Buick GMC was via an email I sent regarding our interest in a 2011 Terrain SLT 1 and questions we had about the GM Loyalty Program and GM Card Earnings. Our email was quickly responded to by Bill Sutton. Bill answered our questions, provided pricing information and undertook a search for the vehicle with the options we wanted. All without pressure. We visited the dealership that afternoon and upon entering the showroom we were impressed with how professional it looked and how professional everyone appeared. We were welcomed by another salesperson and cordially welcomed by Mr. Dick Norris himself. Our salesperson, Bill Sutton was friendly and courteous and extremely knowledgeable. The prices he quoted over the phone, which opened the door to our visit, did not inflate once we arrived at the dealership. Additionally, we were offered a fair price for the vehicle we were trading in. Bill located the Terrain with the options we wanted at another dealership and arranged for it to be delivered to Dick Norris. Upon the Terrain's arrival, Bill called to inform us and my daughter went to take a look. My daughter test drove the Terrain to our house which allowed other family members to see the vehicle. We arranged to take delivery the next day. Even though we arrived earlier than our set time, Bill had the Terrain ready as well as the paperwork. Dean Lillquist the Business Manager,explained and processed the closing paperwork with patience, skill and efficiency. Bill Sutton explained all the car's equipment and helped set up the ON STAR service. Everyone connected with the dealership was extremely courteous, friendly and helpful. During each visit, Mr. Dick Norris himself warmly greeted us, thanked us for stopping in and thanked us for selecting GMC and his dealership. Unheard of in today's world. My daughter is thrilled with her 2011 GMC Terrain SLT 1 and we are very satisfied with all phases of our purchase from Dick Norris Buick GMC. More

I bought a '95 Buick Roadmaster from them which is a much older car than a new car dealership would normally sell. Plus, I bought it through internet advertisement and traveled in from out of state to get t older car than a new car dealership would normally sell. Plus, I bought it through internet advertisement and traveled in from out of state to get the car. So, I put a lot of trust in how they represented the car. They did not let me down. Chris Sims was my salesman and just extremely helpful in answering all my questions, providing copies of past repair and maintenance records, and making the purchase easy. I think I was in and out of the dealership in less than an hour and Chris picked me up at the airport which was very helpful. While I was driving home I noticed that the car did pull to the left and I realized after awhile that the front end was out of line. I contacted Dick Norris Buick and they told me to get it fixed and they would pay. I don't know how you can beat that kind of service and customer commitment. Clearly, Dick Norris Buick is a superlative Buick dealership you can trust! Bill Roderick Fairfax, Va Added NOTE 1/21/11 I found out that the hubcaps required a special key to remove and looked all over the car to find it. Not finding anything, I called my Salesman, Chris Sims. Chris immediately traced down kind of key I needed, checked with the prior owner, and then ordered a new one and sent it to me. That is simply outstanding service and I very much appreciate Dick Norris Buick and Chris Sims for taking the trouble to make sure I had everything I needed to safely operate my Buick Roadmaster. Thanks especially to Chris Sims! Bill Roderick More

MY SALESMAN JOE CAPPELLO WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLE I WAS INTERESTED IN AND ANSWERED ALMOST ALL MY QUESTIONS. IF HE WASN'T SURE, HE FOUND THE ANSWER RIGHT AWAY. I'VE BOUGHT A LOT OF NEW VEHICLE I WAS INTERESTED IN AND ANSWERED ALMOST ALL MY QUESTIONS. IF HE WASN'T SURE, HE FOUND THE ANSWER RIGHT AWAY. I'VE BOUGHT A LOT OF NEW CARS IN MY LIFE AND THIS PURCHASE WAS THE BEST EXPERIENCE OF PURCHASING A VEHICLE THAT I EVER HAD. JOE HAS A GREAT PERSONALITY AND SO THE NEXT TIME I'M IN THE MARKET FOR A NEW CAR, I WILL LOOK HIM UP. More

Mr Joe Cappello, was a pleasure to work with, he made me feel comfortable about my purchase, since it had been 13 tears since my last purchase of Lincola Navigator. The dealers showroom was very nice, all feel comfortable about my purchase, since it had been 13 tears since my last purchase of Lincola Navigator. The dealers showroom was very nice, all employee's pleasent.Thank you for treating me like your family. Brenda More

I'm a 30 year-old Law Enforcement Sergeant and I have no time to waste with shady people. I hate 'em. I drove over an hour to meet with these folks after speaking on the phone with them. They actually had t time to waste with shady people. I hate 'em. I drove over an hour to meet with these folks after speaking on the phone with them. They actually had the bullocks to give me a rough-estimate appraisal of my trade-ins...2 of them. NOBODY has ever attempted that. I practically had 70% of the deal done before I got there. When I arrived, there was none of the "four-square" game as I like to call it that includes 4 variables e.g; How much do you want your payments to be?, Do you have a trade?, Do you have a down payment?, How many months do you want to go? This is when dealers try to play a numbers game by slight of hand. Neither of the 2 Joes I dealt with tried to pull that crap on me. They were straight-up with no BS. They made me a great deal and actually gave me more for my trades than what they had quoted me over the phone. They worked hard to make my deal. Additionally, when it came time to see the business manager, Rocky, he was straight-up as well. All of it seemed genuine and there did not appear to be any over-dramatic fakeness in order to kiss my butt. It was just respectable people making a honest deal. WELL WORTH MY DRIVE and the $50 I had to pay a babysitter. Plus they have a soft-serve Ice-Cream machine in the lobby. Unreal! I'll be back. More

This was our first time purchasing a new car from the Dick Norris dealership. Our sales representative, Bill Sutton, made the purchasing of our new 2011 Acadia a stress-free, pleasant experience. Bill wa Dick Norris dealership. Our sales representative, Bill Sutton, made the purchasing of our new 2011 Acadia a stress-free, pleasant experience. Bill was able to locate the Acadia with the options we wanted and have it delivered to the dealership. We were also impressed by their detail to customer service. Both Dick and Doug Norris took time to talk to us to make sure we were getting the service we needed. I highly recommend Bill Sutton as a sale representative and the Dick Norris dealership. We look forward to future business with them. More

This was my first visit to Dick Norris Buick/GMC. My experience with both the dealership and my sales representative,Dan King was phenomenal.I was intially surprised at the selection of vehicles to choo experience with both the dealership and my sales representative,Dan King was phenomenal.I was intially surprised at the selection of vehicles to choose from and the pricing.I visited with four other dealerships,and one of the four I have delt with consistently for the past 10 years,but i kept coming back to Dick Norris Buick/GMC. It was because of the quality,selection,value,and above all the customer service that i received both from the dealership and Dan King. My sales representative Dan King was excellent. Dan was very knowledgeable in all makes and modals. The best thing I liked about Dan was his, no pressure to buy, attitude. This is something that I have never experienced while purchasing a new vehicle. I met with Dan three times prior to my final purchase, and he was always enthusiastic to assist me and answer any questions that i had. He was courteous and respectful of my needs while I was deciding on what vehicle to purchase. In my opinion this has been the best buying experience that I have ever had. If your in the market to purchase a vehicle then I highly recommend Dick Norris Buick/GMC and experience the difference for yourself, and ask for Dan King. More