Sutton Ford

Previous dealer experiences were horrible. Sutton Ford (especially Ryan in sales) offers a true customer service experience! She said, Allison, relax and enjoy this. You are buying a new car!". I was so (especially Ryan in sales) offers a true customer service experience! She said, Allison, relax and enjoy this. You are buying a new car!". I was so jaded from my experience with other dealers. You dont have to have ALL of the answers for your customers when they ask a question, but you must see the value in getting the answer. Honesty and integrity. Sutton Ford equals customer service for me. Amen. I coudn't rate them more highly. More

Ryan was very helpful in fulfilling my need to get me the car I was looking for. Ryan also made good conversation to make me feel comfortable at Sutton Ford. car I was looking for. Ryan also made good conversation to make me feel comfortable at Sutton Ford. More

My overall experience at this dealership was excellent. From the momentI step into the dealership I was greeted with a warm smile and was asked How can I help you. I was then paired with Marcus Ware who ga From the momentI step into the dealership I was greeted with a warm smile and was asked How can I help you. I was then paired with Marcus Ware who gave me great customer service and help me get into my new car and was determind that I was going to walk out with one which I did. I was very happy with my purchase. Overall this dealership was great. I will recommend this dealership which I have to friends and family. More

I was refer to Sutton Ford by a good friend who has been doing business with the dealership for years,as a young adult she remember her Dad buying from there and the service that they received she said was doing business with the dealership for years,as a young adult she remember her Dad buying from there and the service that they received she said was incredible. I came there one early morning and i was approach by Andre Green, very well dress young man ,had lots of good information on the car that i was looking for.He spent hours working with me because after he had reviewed other option for me,i realize that what i wanted, was really not what i needed at the time as far as price. He work real hard to get me close to were i wanted to be. This guy had a lot of patience,he was amazing he made me feel different about the way i felt about sales reps only caring about there pockets.The service he gave was awesome from top to bottom, now i see why she sent me there a place that i will do business with again. And for Mr Green your the greatest! More

The experience that I had was great, everything was explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this dealership and saleman. More

he help me an a friend buy a nice used car. he delivered it to us also. we thank him for his kindress. i will purchased again from marcus it to us also. we thank him for his kindress. i will purchased again from marcus More

Marcus was great to work with. He was friendly, professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. More

I had a chapter 7 bankruptcy that had just been discharged and was in need of a vehicle. I received a letter from Sutton Ford in Matteson informing me that I may able to make a fresh start and rees discharged and was in need of a vehicle. I received a letter from Sutton Ford in Matteson informing me that I may able to make a fresh start and reestablish my credit. Marcus Ware was very professional and helpful in assisting me in purchasing a car that fit my budget. Since that time I have referred others to him and would definitely return to purchase another vehicle from Marcus. Dunia Tyler More

I recommend not only this place but this man, Marcus. We buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. More

Beware of extra charges added for items which should be optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "pain optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "paint protection". Beware.... you have been warned. There are other Ford dealers in the area that conduct business in a reputable manner. More