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Suntrup Kia South
St. Louis, MO
2,958 Reviews
Experience the Legacy of the Suntrup Family – proudly serving the St. Louis area since 1957. What began with Bill Suntrup opening the first dealership in the 1960s has blossomed into a multi-generational, family-run automotive empire. Just a decade after Bill launched his first dealership, his brother Don joined him, and together, they laid the foundation for what would become the Suntrup Automotive Group.
Today, the Suntrup name is synonymous with quality and trust. With over 20 family members actively involved, the Suntrup legacy continues to thrive. Bill's sons, Chris and Tom, are partners in Suntrup West County Volvo, with Tom also serving as President and CEO of Suntrup Ford Kirkwood, Suntrup Buick GMC in St. Peters, and Suntrup Ford Westport.
On the other side of the family tree, Don’s children, Butch and Craig, are proud partners in Suntrup Nissan/Volkswagen, Suntrup Kia, Suntrup Hyundai, and BMW of West St. Louis. As Craig Suntrup reflects, "We all started early in the business, around age 12, doing the grunt work—washing cars, cleaning parts, and painting walls."
The Suntrup family’s commitment to hard work, community, and exceptional service is at the heart of everything we do. We invite you to experience the Suntrup difference—where tradition meets innovation, and every customer is treated like family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,958 reviews
March 27, 2020
Suntrup Kia does not care about you or anything else. Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and work Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting what I wanted would take time, so I was patient. I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD. I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it. Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service). So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs. More
by stephanie.selvaggio
Employees Worked With
Dzevad Masinovic, Kelly Pfeiffer, Brian Hampe
March 25, 2020
Brian was awesome! We explained what are needs were and he pulled up with the perfect car. Then it went all down hill. The finance department is terrible. Took 3 months to get paperwork we should have gott he pulled up with the perfect car. Then it went all down hill. The finance department is terrible. Took 3 months to get paperwork we should have gotten when we purchased the car, then went in to cancel the extended warranty and gap insurance. Filled out necessary paper work, BJ told me he would send it in the next day and it would be 4 weeks for it to be done. Six weeks later, I called the warranty and the gap companies and they both told me they haven’t received the forms yet. Service after working with the salesperson sucks!! More
by brilive73
March 25, 2020
Moe is the best all the guys wear great the manager thanks again for working with me love my car I would definitely be back thanks again for working with me love my car I would definitely be back More
by jordan
Employees Worked With
Other Employees :
Jeff Snider, Moe Saad, Julie Hallett, Amer Jasarevic
March 20, 2020
Jordan and Chris Irving in sales were excellent to work with. Management is another story. Unfortunate sales doesn’t get better support from their management. with. Management is another story. Unfortunate sales doesn’t get better support from their management. More
by spittsi
Employees Worked With
Jordan- 5 stars , Dzevad Masinovic, Chris Irving
March 16, 2020
Butch is a professional that is friendly and effective at addressing any needs or concerns. I am very impressed with the service we received! Kelly is a great at determining what we needed and was always hel addressing any needs or concerns. I am very impressed with the service we received! Kelly is a great at determining what we needed and was always helpful. We will always shop Suntrup first for any of our vehicle needs. More
by Jimwheeldon
March 15, 2020
Moe was great to work with through the whole process. We will buy another car from Moe at Suntrup. Thanks Moe! You asked great questions and listened to what we said. You were very professional and helpful. will buy another car from Moe at Suntrup. Thanks Moe! You asked great questions and listened to what we said. You were very professional and helpful. More
by Jason
March 12, 2020
This is the third car I bought from Suntrup. I am completely satisfied in love with my car. They are very professional and get you in and out quickly. My sales person Kelli Suntrup was professional a completely satisfied in love with my car. They are very professional and get you in and out quickly. My sales person Kelli Suntrup was professional and kind and amazing. More
by Cathybaker854
March 10, 2020
Robyn Jensen - Great to work with! Robyn Jensen was great to work with. She helped us get the best car for our family as well as meet our needs as far as Trade-In, working with our neg Robyn Jensen was great to work with. She helped us get the best car for our family as well as meet our needs as far as Trade-In, working with our negative equity in our trade, etc. Appreciate what she did (along with her co-worker Kelly that stepped in to help as well) More
by bcarosone
Employees Worked With
Kelly Pfeiffer, Robyn Jensen
March 08, 2020
I had a great experience with Jeff. This was my first time buying a car and I was extremely nervous. Jeff made it a very pleasant experience. He took the time to understand what I wanted and did everythi time buying a car and I was extremely nervous. Jeff made it a very pleasant experience. He took the time to understand what I wanted and did everything he could to keep me in the price range I was looking for. He took the time to go over the details and features of the car. The whole experience was quick and painless and I absolutely love my 2017 Kia Sorento! More
by tkell2727
Employees Worked With
Jeff Maddock
