Suntrup Hyundai South

AWESOME I had a wonderful experience while purchasing my car. The staff there go above and beyond to help their customers. I will definitely be purchasing my I had a wonderful experience while purchasing my car. The staff there go above and beyond to help their customers. I will definitely be purchasing my next car from there. More

Buying new car Listened to what I wanted in my car and found my perfect match. He was very helpful and I will most definitely recommend him to my friends and family. Listened to what I wanted in my car and found my perfect match. He was very helpful and I will most definitely recommend him to my friends and family. Thank you again! More

Vehicle purchase Just purchased a used vehicle from Suntrup and wanted to share my outstanding experience. My sales agent, Rayko, was very well informed about the vehi Just purchased a used vehicle from Suntrup and wanted to share my outstanding experience. My sales agent, Rayko, was very well informed about the vehicles I was looking to purchase making the choice much easier. The sales manager Alex was very professional and the deal closed in under a half hour. The financial agent Julie got the paperwork turned around very quickly. After a call back about paperwork she took it on her own to expedite delivery. Their service department is excellent as well and another reason I chose Suntrup More

Buying a 2016 Hyundai Tucson Riccy was really helpful and worked with us to stay within our target budget. He showed us both the Tucson and Sante Fe. He explained the difference v Riccy was really helpful and worked with us to stay within our target budget. He showed us both the Tucson and Sante Fe. He explained the difference very clearly More

Very easy to work with Riccy was very helpful and found the exact car we were looking for. We will definitely come back to see them again. Thank you Suntrup Hyundai! Riccy was very helpful and found the exact car we were looking for. We will definitely come back to see them again. Thank you Suntrup Hyundai! More

There should be a zero UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it bac UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it back with less than a 1/4 tank of gas (AGAIN) after bringing it in nearly full. The District Service manager was able to explain to me his displeasure with this location's terrible service, the car was finally completed, but nothing was "made right." So much so, that last night we traded said vehicle in, upside down in the payments, even knowing we had 30,000 miles left on the warranty, just so we wouldn't have to bring it back to you again. I'm out thousands of dollars between wasted time, parts that I don't believe I should have paid for, and you have the nerve to reply your glad I gave you the opportunity to make it right? I sure did, but you sure didn't make anything right. Elliot if you're reading this, you did your part sir. Had any of the service center staff had 1/10th of the customer service/responsibility/general care you did, this conversation would never have occurred. You tried. I'll give you that. I need a high level manager to speak to me. Not a floor manager, not a supervisor, nor a service coordinator. I have had my 2014 Santa Fe in your service department for 8 weeks out of the last few months for two separate visits. No one ever has answers for me, no one calls me back at agreed upon intervals to give me status updates. I told Andrew the first time, “hey I just appreciate you guys are fixing it, please call me every few days with an update.” That never happened. I called the service manager Brad, he barely gave me any info and I would get a half hearted excuse about someone being out for several days and then magically I would get a call back from Andrew with little to no information. After several weeks I got what equates to be a rebuilt engine, but mysteriously there was also a bad fuel injector I had to pay for (not under warranty). Begrudgingly I paid for it so the work would get done so I could have my car back. I finally got it back the first time and it wreaked of oil and had a nearly empty gas tank. A few weeks later it still smelled of oil, I called and was told that can take a while to go away as they’ve had my engine completely out and sometimes get oil near the vents. We finally got used to the smell sadly, but a few weeks ago noticed the ticking we had heard previously was back. Took it back to the shop there and have been getting the same run around as before. This time John is my coordinator. John tells me he’ll call... no calls.... I call and get no info... I call and talk to “manager” Brad and the most I get is excuses and a call back from John. This time I’m getting a new engine, thankfully under warranty. It was supposed to be installed by today. I asked that I get a call to let me know if that deadline wouldn’t be met..... again no call. This is horrible customer service. The salesman Matt Saller was fantastic, the finance people were good to deal with as well. These two departments were high quality enough that I bought two cars from this location, and have offered several positive ratings, emails, etc in addition to personal reccomendations. I however at this point will no longer be bringing business to your location because of the horrible service and sheer lack of communication I’m being subjected to at this point. If you can get me in touch with a manager higher than or other than Brad, I would be glad to discuss this matter further. All I wanted previously was my vehicle fixed but I feel at this point some form of restitution is owed. More

StLNavigator Blessed I was just in tears. I saw the car on the internet. Walked in and Luke took care of me. The love Luke and Julie showed me. Just got off Bankruptcy and I was just in tears. I saw the car on the internet. Walked in and Luke took care of me. The love Luke and Julie showed me. Just got off Bankruptcy and I am truly blessed. I cried like a baby cause I did not need a cosigner. More