Suntrup Buick GMC
St Peters, MO
Filter Reviews by Keyword
By Type
342 Reviews of Suntrup Buick GMC
Have never had a better experience buying a vehicle. Crystal was awesome! Very nice, down to earth and never pressured us. I can't stand the idea of going to a car dealership due to bad experiences wi Crystal was awesome! Very nice, down to earth and never pressured us. I can't stand the idea of going to a car dealership due to bad experiences with salesmen in the past but everyone at Suntrup GMC was great. Will recommend Suntrup to everyone we know! Thank you! Rob & Jenny Morris St. Charles, Mo. More
I shopped around for Tires and found this Dealership very competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp doe competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp does! If he tells me I need something - I must really need it. The Tire price was very competitive - but the real deciding factor for me was the TRUST factor. I knew Suntrup would give me the right product, do the job on my schedule, and when I left the shop - it would be right, and I wouldn't have to pay for something I did not need! I have to add - my GMC Yukon was washed up and shiny when I arrived, the tires looked great, and the truck drove beautifully! I could not be happier! Mr. Kopp is a tremendous asset - He gives me great advice and tries to work within my budget. I will be back for certain! (He also convinced me to have them do all my oil changes when I learned that the Valvoline was not properly lubricating whatever they were supposed to be! And again - I was surprised at the competitive price! I'm sold!) More
I dealt with Crystal initially through the website, then continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even o continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even on her days off, she was quick to answer any questions I had through email. She went over all the options and discussed what I would and wouldn't like. Once the car was delievered, she went through all the perks of the new car, and even set up my bluetooth for me before I left the lot. I could not have asked for a better car-buying experience. This was completely different from the other GMC dealers I had talked to before settling with this dealer. More
Each employee with whom I dealt treated me with courtesy, respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in workin respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in working within my time constraints. The financial officer was especially patient in working with me to complete the necessary paper work, fully explaining all the options available to me. More
I was in need of a car and had been borrowing cars from friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would e friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would end up selling the car before it came to Suntrup. I had ran out of cars to borrow and SunTrup was geneorus enough to lend me a car for one week until the car that I wanted came in. I appreciate Patrick and Suntrup for getting me the car that I wanted for this was the first car that I had ever bought new and it was worth the wait. Thank You Patrick and Suntrup, Kathryn Spilker More
Steve did a great job helping us decide between new or used. Steve was very low key. He was very attentive and listened to our needs. We had an employee family discount so there was no stress over pricing used. Steve was very low key. He was very attentive and listened to our needs. We had an employee family discount so there was no stress over pricing. We drive vehicles for a long time and it was really about getting the best vehicle for our family. More
I have purchased over 200 vehicles in my life time both for personal and business. I have never had the good furtune to be handled by an agent as customer service driven as Crystal Brown. Customer service for personal and business. I have never had the good furtune to be handled by an agent as customer service driven as Crystal Brown. Customer service doesn't meam just politeness it means doing what is best for the customer and that was just what my sales experience was all about. I recommend Suntrup GMC in St Peters but I must qualify that with I strongly recommend Crystal, she is the best sales person from which I have every purchased a vehicle. More
I came from out of state to purchase a used minivan at Suntrup. I dealt exclusively with Crystal, Suntrup's Internet Manager, and would unequivocally recommend Suntrup based on my experiences there. She Suntrup. I dealt exclusively with Crystal, Suntrup's Internet Manager, and would unequivocally recommend Suntrup based on my experiences there. She provided me with detailed vehicle information by email, including pictures, AutoCheck report, etc. She also walked around the car while I was on the telephone and pointed out any scratches so that I would not be surprised when I traveled to see the vehicle. I felt that Suntrup's price was very fair and when I arrived, they picked me up at the airport, the car was fully detailed, inspected, oil changed, gas tank full and everything ready for my long drive home. As someone who was shopping online for a very particular vehicle, I got more than I bargained for in terms of customer service and fair treatment at Suntrup. More
Bought at used 2007 mazda6 from them in December 2009. The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked Eric Trigg to fix it. When i came back 5 days later it was better but still not what I wanted. He said i had to buy the car or I would lose my down payment. A week after i bought it, the blinkers, hazard lights, dome light, and power-door lock quit working and my rear-view mirror fell off. Now,4 months later, my car is having problems accelerating and after 15 minutes of driving an enormous amount of smoke will come out of the rear of my vehicle. They sold me a money-pit. More
Purchased a New G6 after walking around the vehicle noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of t noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of the issues werent even addressed. now its back for the 3rd time and they will be attempting another "repair".. I can assure you if this problem ever gets fixed we will be taking the car to another Pontiac dealer for Maintenance and repairs. More