Sunset Hills Subaru - St Louis

Speedy oil change and tire rotation right before Thxgiving I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in an I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in and out within an hour. Always a pleasure to talk with Patty the receptionist. More

free mutipoint inspection fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked a fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked away not knowing what was checked and what wasn't; he came out to the showroom with the two filters to show me they needed replacing and said something about the brake measurements - that they were fine. But in the end I felt like the free service was just to sells filter replacements. sorry More

New car buying experience I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in thorough detail. He also explained special buying incentives, and other features that convinced me to trade n my previous car from another major company. More

Replaced tires as quoted and in time estimated. Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not s Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not save the part for us or call to save us the trip. More

Best car buying experience! I began searching for a new vehicle and I knew I wanted to purchase a Subaru, so I began inquiring on the web to 3 different Subaru dealers in the are I began searching for a new vehicle and I knew I wanted to purchase a Subaru, so I began inquiring on the web to 3 different Subaru dealers in the area. Stephanie immediately got in touch with me and gave me an excellent pricing for a Forester, so I scheduled an appointment for the next day. As soon as I got to the facility she kindly introduced herself and we chit-chatted for few minutes, and she introduced me to my sales consultant. Shay was very friendly and patient. I didn't know exactly which trim level I wanted and she took her time to explain everything thoroughly. I made a decision to go with the Premium Forester, and I got very fair pricing with the sales manager Jay. I highly recommend this dealership to anybody. The whole staff is friendly and makes you feel very comfortable! More

Pathetic Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck More

Unnecessary tire rotation $19.99 I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed to be replaced. The service department then tried to sell me new tires. Why was I not informed that I needed new tires before the tire rotation was done. Obviously a tire rotation was not going to extend the life of my worn out tires. I agree that I definitely needed new tires and I purchased them elsewhere. I called the service manager and asked for a refund of the $19.99 charge for the rotation. He offered me a credit for my next service visit. I should just give him a call at my next visit. Obviously I don't plan on returning to Webster Groves Subaru. I expect better from Subaru and a Subaru service department. More

This was an excellent experience. I was on a time restriction and I was waiting for my money to come in. The dealership was smooth, understanding and offered ways to work with me. Than I was on a time restriction and I was waiting for my money to come in. The dealership was smooth, understanding and offered ways to work with me. Thank you for the great experience. More

Great people Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent experience! Webster Groves Subaru rocks! More

Repeat Outback Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very pro Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very professionally More