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Sunset Ford of Waterloo
Waterloo, IL
1,875 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,875 reviews
October 20, 2022
The service I had completed was completely in a timely matter and I had no issues. No complaints. matter and I had no issues. No complaints. More
by JONESRE1
Verified CustomerEmployees Worked With
October 19, 2022
Kyle and the Sunset Ford team have provided great customer service with both trucks I have purchased from them. I'll definitely be back. customer service with both trucks I have purchased from them. I'll definitely be back. More
by thomasboxley
October 17, 2022
Answered my questions within a reasonable time. Was in and out of service within a timely manner Was in and out of service within a timely manner More
by Vnordike
Employees Worked With
October 14, 2022
The service desk personnel were very kind and helpful. (can't remember their names...sorry) (can't remember their names...sorry) More
by goosex4
Employees Worked With
October 13, 2022
Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner. Work was scheduled and done in a timely manner. More
by rhornick
Employees Worked With
October 13, 2022
The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t specific as to where it was coming from More
by NSTEELE2012
Employees Worked With
October 13, 2022
On time and did what they said they would do on the visit. Very polite visit. Very polite More
by GWADE60
Employees Worked With
October 11, 2022
The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable. extended warranties or protection plans, and the price for an oil change was very reasonable. More
by 2021 Outer Banks Bronco
Employees Worked With
October 10, 2022
I had a very pleasant experience purchasing my new 2022 F 150 with Joe Hill and Perry Webb. They both were very professional and courteous. I will definitely go back to Waterloo Sunset Ford for my maintenanc 150 with Joe Hill and Perry Webb. They both were very professional and courteous. I will definitely go back to Waterloo Sunset Ford for my maintenance on the truck. Great place snd very nice people to deal with. More
by mabriley50
October 10, 2022
Would not recommend. Kept my vehicle for 60 days just to change the oil. Driver door broke while there and wanted me to wait 2 weeks and pay for diagnostic. Kept my vehicle for 60 days just to change the oil. Driver door broke while there and wanted me to wait 2 weeks and pay for diagnostic. More
by ottene1899
Employees Worked With
