Sunset Chevrolet Buick GMC

Our family has been working with Sunset for around 40 years. Over the past 10 years this dealership has gone completely backwards. I keep giving them chances because of the past relationships. But now th years. Over the past 10 years this dealership has gone completely backwards. I keep giving them chances because of the past relationships. But now the past means nothing.It is all about money, nothing to do with customer satisfaction. Apologies only go so far without action. Sales. Don’t start with how much can you afford, or let’s check on financing. Biggest turn off. Please learn from the veteran salesmen, that actually listened to your needs and concerns. Quit trying to push for things the customer does not want. Quit playing # games to try to sneak in an extra 1000$ on a sale. BE HONEST. I have given you every chance to make a deal on the last vehicle I bought. When I give you the exact # that you need to match from another dealer, it makes it pretty simple. You came back 6000$ higher. So I went to the dealer down the road. A week later your sales manager called offering to match the price. When I told him that I had already bought from the other dealer, he was offended that I didn’t give him a chance. Service Quit the bait and switch. When you tell someone their oil change is 95$, don’t write it up for 150$ Not once have you done this to me but,multiple times. Quit trying to upsell everything. At 65000 miles my vehicle does not need every fluid changed for 3000 plus dollers. Labeling them as “ critical items” when you know 100% it is not due or needed. Adding shop supplies to every service ticket. I watched one service adviser try to do it for warranty work. Mobil service +. You should call it no service +. You cancelled my wife’s appointment the morning of the service. She kindly rescheduled the following week. You did not cancel this time, you just did not show up. She then offered to bring it in if she could get a loaner car for the day, no loaner cars.Then you offered to pick it up while she was at work and have it back at 2:15. Well 4:00 no car! After multiple calls finally someone picked up the phone. You then stated that we didn’t pay the bill. Do you think you could have called and said it was ready and needed payment? Apparently we should have known that payment was required through a link that was sent to upsell services. You also claim that you have the biggest service fleet around, couldn’t you have just sent a different tech from your “fleet”? Sunset, The personal dealership that you were in the past is gone. In my opinion you have become a profit driven dealership, that uses questionable,misleading practices. The only reason I would consider going back to this dealership is because of Pat in service. He has consistently worked to keep the customers happy in a honest and respectful way. Unfortunately he can not save the sinking ship. More

Excellent all around service from Cesar. Went to just look and ended up purchasing two vehicles. My wife's happy. I'm happy. Cesar I would assume is happy. Highly recommend Cesar to all w Went to just look and ended up purchasing two vehicles. My wife's happy. I'm happy. Cesar I would assume is happy. Highly recommend Cesar to all who's looking. Nice guy. Great salesman. Made it as smooth as it could possibly be. 5 Stars Give this man a raise..... Zach Brown Sarasota More

I am writing this to tell you about my experience today at the dealership. This not going to be a bad review, I am just telling you about my experience. I arrived at 8:30 for a 9:00 appointment. The repres at the dealership. This not going to be a bad review, I am just telling you about my experience. I arrived at 8:30 for a 9:00 appointment. The representative asked me what time you would like to pick it up, I told him noon, he said Ok, that sounds good. I arrived back at the dealership at 12:30 hoping to pick up my truck. He told me it wasn’t ready and the mechanic was out to lunch and didn’t know when it would be ready. He told me to wait in the lounge and they would let me know when it was done. At 1:50 they told me was truck was ready. The reason I am not giving them a bad review they do good work. I am letting you what you make expect when you get your oil changed. More

Do NOT use this service center unless you like getting ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agre ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agree to and if you don't they won't release your car or even explain why. They refuse to let you talk to their boss and give all kinds of excuses with a really shiity condescending tone. Stay clear of this place!!! More

Terrible rip-off $258 charged for a 5 minute diagnosis. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again. More

Outstanding service from start to finish at Sunset Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommenda Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommendation, and Olivia made scheduling easy. The technician’s workmanship was excellent — torque converter replacement and engine oil leak repairs were completed flawlessly. After several days of driving, including cold starts, the car runs perfectly and all symptoms are resolved. Loaner car, car wash, communication, and fairness were all top notch. Highly recommend this service department. More

Lucas was an amazing salesman made everything quick and easy I would recommend him to all my friends and family and will always go back to him! easy I would recommend him to all my friends and family and will always go back to him! More

Before this week, we have given them an opportunity to give us a fair trade three times; every time they were $6,000-8,000 below dealers in nearby cities. This week, we went and made it clear we liked a t give us a fair trade three times; every time they were $6,000-8,000 below dealers in nearby cities. This week, we went and made it clear we liked a truck and were willing to walk away if the trade was as low as the past. We explained that we have bought from Rivard, Ferman, and Dixie GMC due to trade value, and then we brought them our truck. They did the same thing. $7,000 below the Carmax offer, and $7,000-8,000 below 3 other dealers (and they never saw the truck!). So, I am currently driving 2 1/2 hours to another dealer. Another fun note, the dealer sticker was $8,000 over the website price and they never told us that in person. Just not trustworthy at all. I will drive a few hours to save $7-8K. The sales person, Dre, was good; we feel bad not buying from him, but he is at the mercy of the sales manager. More

Sunset Chevrolet has been servicing my vehicles for a decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Tha decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Thank you for your great customer service! More