Sunrise Chevrolet of Forest Hills

Malibu LS was 450 monthly. That was too high for someone retiring. I asked for Trax..and Freig Henien stated the it was not worth it. There were no incentives. My wife loves h That was too high for someone retiring. I asked for Trax..and Freig Henien stated the it was not worth it. There were no incentives. My wife loves her Trax .We already went to Atlas and I had to drive Malibu back. Usually 2 hours..I was there 5 hours. I signed paperwork with Capitalized cost reduction at 2416. Steve says he has paperwork that says it is 2000 more. My daughter and I emailed our paperwork to him.Oct 1.. Nothing back yet. My wife called 3 times and never available and no call backs to her...sorry they cared more about the sale than the person More

"Heads up, I wouldn't trust these folks one bit! Feeling deceived, and underestimated as a buyer, the initial price of the EUV Bolt dropped as an agreement, then $10,000 was added without explanatio Feeling deceived, and underestimated as a buyer, the initial price of the EUV Bolt dropped as an agreement, then $10,000 was added without explanation. Quoting an initial price of $35,000 for the 2023 EUV Bolt, later lowering it to $32,000, only to arbitrarily tack on an extra $10,000 with no clear explanation. This experience has left me with a sense of disappointment and mistrust in the dealings of this dealership. More

worst experience ever Finance Officer concerned with sale rather than consumer satisfaction. General Manager Dominic, refused to provide full name speaks volumes. Have been in cleaner porter potties than r rather than consumer satisfaction. General Manager Dominic, refused to provide full name speaks volumes. Have been in cleaner porter potties than restroom at Sunrise Chrevrolet. \ More

I have been trying to cancel a warranty for 3 months. The accounting manager promised me a return in 10 days on July 24th and I have yet to receive anything. I called Chase they have nothing pending. I c The accounting manager promised me a return in 10 days on July 24th and I have yet to receive anything. I called Chase they have nothing pending. I called DOWC and their records show the warranty isn't paid for yet. Do not buy from them. And get financing from your bank if you do More

I recently purchased a 2024 Chevy Trax at this dealership and I couldn't be happier with my experience. The salesperson Adam was terrific. He was extremely kind, patient and honest. He worked diligently to m and I couldn't be happier with my experience. The salesperson Adam was terrific. He was extremely kind, patient and honest. He worked diligently to make sure that the process of buying the vehicle went as smoothly and as quickly as possible. I would recommend Sunrise Chevrolet and Adam without hesitation! More

I had a bad experience with this dealer branch. They are not honest. First they did not sold me the Jeep for the price as advertised, they over priced me. They were supposed to fix a used Jeep that They are not honest. First they did not sold me the Jeep for the price as advertised, they over priced me. They were supposed to fix a used Jeep that I purchased from them and they didn’t want to, I had engine issues 2 weeks after I bought the Jeep from them and they told me they don’t make engine and I would ought to pay the cost out of my own pocket. Based on the lemon law they are responsible to fix the issue and they refused. I had to get the Jeep fixed with my own money. I took them to court to get reimbursed and they didn’t show in the courthouse twice. The court settled the case on my favor. It has been almost a year now, they still haven’t reimbursed me my money. More

Why bother with a service reservation when you need to double park on a congested st and wait over 90 minutes to get in for your appointment while you watch sales manager park illegally on the sidewalk an double park on a congested st and wait over 90 minutes to get in for your appointment while you watch sales manager park illegally on the sidewalk and remove their Pennsylvania license plates off their Mecedes Benz to avoid a summons. Then have to wait 8 hours for a 15 minute warranty fix. They use a third party reservation company and don't employ enough Mechanics or managers. I suggest you buy and service elsewhere with a reputable company with honest employees. Next call NYPD More

We strongly recommend Sunrise Chevrolet for your next vehicle purchase. Mr. Dominick and his staff were kind, patient and helpful in us determining the best option and lowest price to meet our need. Ou vehicle purchase. Mr. Dominick and his staff were kind, patient and helpful in us determining the best option and lowest price to meet our need. Our sales consultant, Jibunor demonstrated excellent customer service skills and made sure our car had a full tank of gas prior to leaving the dealship for our return home. Thank you!!! More

I purchased a car on 5/3/23 and they were supposed to fill my tank with gas. Due to the time I was advised I could fill it and return with receipt for reimbursement. I submitted my receipt and it is now fill my tank with gas. Due to the time I was advised I could fill it and return with receipt for reimbursement. I submitted my receipt and it is now 6/15/23 and I have not received any response to my emails nor a check. This is poor customer service. When I call I get disconnected and Michael Gonzalez the sales rep is now ignoring my emails. This is unprofessional as all I want is what was promised to me. I had a good experience until now which is unfortunate. More

Where do I begin let’s start, NEVER BUY A CAR FROM HERE with I purchased a used gmc terraine on Dec. 28th 2022 I was sold this vehicle by the salesman Paul. Stay away. I picked up said vehicle on January 2 with I purchased a used gmc terraine on Dec. 28th 2022 I was sold this vehicle by the salesman Paul. Stay away. I picked up said vehicle on January 2nd. Since then I’ve had to bring back the car for 2 sensor issues which where taken care of. Then on April 24th 2023 I had to bring it in due to water in spare tire wheel well. By Friday of that week I was told car was ready for pick up which I did Saturday morning. Good thing it rained overnight because the work that was said was done well let’s just say they diagnosed the problem incorrectly because there was 6more inches of water in the wheel well again. In which the service man Jean I was dealing with had such a look of embarrassing on his face, one because I did the right thing and hit him off for expediting the car so quickly and probably because the work was wrong. I get it. That was April 28th. I kept being told for a month that the part was not in yet. During which I’ve now had to rent a car for that time. On Friday may 19th I was informed that my car was complete for pick up. Saturday morning I went to pick it up and now the service guy Martin M. Told me that he could not release the car to me because there was still a musty, moldy smell in the car. In which he said that they will do what they can to have the smell removed. As for the reimbursement of my rental because Sunrise Chevy does not give loner cars or rentals, I was told paperwork would be sent to Chevy corp because it was considered warranty work. Well a week goes by and I finally receive a phone call and was told that they cannot get the smell out and basically take the vehicle as is. Mean while I’ve been in contact with the salesman Paul who was useless. I even requested a phone call from the GM Dominick which I waited for for over 3 weeks and I still am waiting. I even left a message I will come there and give him the quarter so he can call me. But no such luck. Then I get a phone call from the the assistant gm Murant who tells me that “well they hit 90% of the smell out that’s better than nothing”. Is that your customer service REALLY! So I go in the next day very respectful and I am put in touch with a gentleman named Alonzo, who I cannot say nicer things about. Let’s just say bad companies will lose good employees. He did everything right in which Sunrise Chevy took over the old now smelly terraine and put me into a equinox, which was this is what you get. They almost tried selling me a car that had damage but fortunately nobody was able to find the keys to it. Unreal. They even tried charging me $20 more per month. Now since June 1st I’ve been getting the run around about having my rental of over $1700 because I had 2 different ones due to the fact I had to bring the 1st one back because I was told my car was ready and then had to rent a second one. The run around is the service dept person Martin had told me which I have in text message on Tuesday 6/6/23 I HAVE NOT FORGOTTEN ABOUT YOU, I SENT IT TO MY GM REP, HE RECEIVED IT AND SIGNED IT, HE TOLD ME HE CANT GET EVERYHTING BACK BUT WE WILL GET RE-EMBURST FOR SOME Noticed it’s in caps because I copied and pasted from my text messages And these are what I received today when I reached out SO HE CAME BACK TO ME, HE SAID HE WILL NOT GET APPROVED FROM GM FOR REIMBURSTMENT, AND THE SALES DEPARTMENT IS NOT PAYING OUT ETHER. HE SPOKE TO THE SALES DEPARTMENT AND THEY TOLD HIM THEY CANT BE RESPONSIBLE CAUSE THEY DID NOT GET YOU THE RENTAL Now it’s 5:16 6/9/23 and still not a word I have sent text messages and even left a message. Now my next step after this is calling Chevrolet Corp. Directly and deal with thier customer service to make a formal complaint about this horrible dealership and how it is run. You will not find negative reviews on FB because they take them down. I know because my Gf posted a negative review and within minutes it was deleted and not by her. Stay faraway from here! More